IT Generalist
Resume:
Michael Colvin
IT Generalist, Contracting & Consulting
Raytown, MO 64133 +1-816-***-**** *************************@*****.*** Professional Summary
Experienced IT professional with 35 years spanning hardware repair, system administration, and onsite network engineering. Led asset management, end-of-life migrations, and disaster recovery for organizations including Barrister Global and H&R Block. CEO/CIO of IT consulting firm, specializing in D.O.D data destruction, cybersecurity best practices, and advanced troubleshooting for both corporate and nonprofit clients. Work Experience
1099 Contractor Onsite Asset Mgmt to Infrastructure Engineering Barrister Global Services Network Kansas City, MO May 2019
• Engineered onsite network and systems solutions, improving operational reliability
• Managed onsite asset inventories and executed end-of-life migrations, reducing downtime
• Led disaster recovery and troubleshooting efforts, minimizing service interruptions
• Implemented cyber security best practices, enhancing system protection CEO/CIO (Owner) IT Contracting and Consulting
WorldWideSecurityServices.org Kansas City, MO
September 2002
• Directed CIO functions, developed inventory strategies (DBA), and managed webmaster and contracting projects
• Oversaw asset management and end-of-life decommissioning, ensuring secure D.O.D data destruction
• Delivered platform migration and upgrade image development as contractor, streamlining transitions
• Executed advanced troubleshooting, data recovery, and migrations to maintain business continuity Onsite Technician
Geeks On Site Kansas City, MO
December 2016 to June 2020
• Provided onsite technical support for home and corporate troubleshooting, resolving diverse IT issues
• Documented all repairs and work in detail, ensuring accurate service records Workforce Management QA
United Parcel Service UPS Overland Park, KS
September 2018 to December 2018
• Developed process to query all agents in the building for fire and safety drill compliance, improving safety readiness
• Created WMI-based queries of agent statuses, generating performance metrics for management
• Administered system access for all new hires, managing onboarding, roles, and permissions Sr. IT Technician
H & R Block Kansas City, MO
December 2009 to April 2014
• Resolved Tier II escalations and provided remote support for infrastructure, increasing issue resolution rates
• Authored technical documentation and knowledge base articles to support staff and users
• Served as documenting liaison for infrastructure team escalations and fixes, improving communication
• Imaged computers using SCCM, MDT, and Ghost to user specifications, expediting deployments
• Installed, imaged, and troubleshot desktops, laptops, Surface tablets, Mac & VDI devices, ensuring optimal performance
• Installed and relocated computer equipment to support office moves and upgrades Technical Customer Service Representative
Compumentor San Francisco, CA
August 2006 to May 2008
• Provided technical support for the non-profit community via techsoup.org, resolving user issues efficiently
• Delivered phone and email support to organizations seeking qualification, improving client satisfaction
• Applied knowledge of software and best practices for healthy and safe computing Technical and Events Staff Assistant (Temp.)
Trade Show Temps San Francisco, CA
September 2004 to August 2006
• Ensured convention staff security and ushering, maintaining event safety
• Supported prep cook, catering, and cashiering operations, enhancing event efficiency
• Delivered customer and technical services, improving attendee experience Chief Operations Officer
Peninsula Tech San Jose, CA
August 1998 to December 2002
• Designed stock/client data grid and performed business data and IT analysis, supporting decision-making
• Managed staff schedules, meetings, projects, and IT infrastructure to optimize operations
• Oversaw middleware management for inventory, orders, and CRM databases, improving workflow integration Education
CSIS - Secure Systems Admin & Engineering - A.A.S (Associate's degree) Metropolitan Community College-Kansas City Kansas City, MO June 2020 to Present
Currently sitting at 70% of Credit Course Requirements for CSIS - Secure Systems Admin & Engineering - A.A.S CSIS - Secure Systems Admin & Engineering - A.A.S (Certificate) Johnson County Community College Overland Park, KS October 2017 to February 2018
High school diploma or GED
Johnson County Community College Overland Park, KS December 1987 to December 1987
Received GED
Skills
Remote Access Software VoIP System Administration Process Documentation Windows VPN Asset Management Meraki TCP/IP SQL LAN DNS Operating systems DOD Data Destruction Virtualization Shell Scripting Active Directory TCP Microsoft Exchange PowerShell DHCP CCTV Webmastering Customer support Customer service Load Balancing Leadership Microsoft SQL Server IT Asset Decommissioning Network Administration Help Desk Microsoft Office Disaster Recovery Azure WAN Android Team management SCCM Technical Support Network Support Network Firewalls Microsoft Windows Server Software troubleshooting Network Engineering VMWare Computer Networking IT support Linux ServiceNow Links
https://WorldWideSecurityServices.org/About.htm
Certifications and Licenses
MCP
October 2019 to Present
The career path was offered for our dedication to Answers.Microsoft.com; as well as, a going away gift when Microsoft began migrating MVA (Microsoft® Virtual Academy) credentials to what is now Learn.Microsoft.com. MCSE
August 2016 to Present
Through my working partnership as a Microsoft® Authorized Refurbisher, and input for Microsoft® Virtual Academy which I still hold a seat on The Founders Club, now Learn.Microsoft.com were given a voucher for the MCSE course. CCIE
November 1998 to Present
While working at Peninsula Tech, a Cisco Partner, we were given free career course certification paths though I refurbished AC/DC adapters for various Cisco routers in copious time. CompTIA Network+
October 1998 to Present
Part of my onboarding with Peninsula Tech, we were required to have a passing grade to receive both CompTIA A+ & Security Certs.
CompTIA A+
September 1998 to Present
Received from Peninsula Tech., through one of our Cisco Partnerships. Peninsula Tech was last known as Peninsula Tech Shop in San Jose.
CompTIA Security+
Groups
TechNet.Microsoft.com, Tech-Ed, MSDN, Powershell.org, Learn.Microsoft.com August 2003 to Present
I am CompTIA A+ Certified; as well as, a Microsoft® Authorized Refurbisher Partner and member of other leading edge Microsoft® community groups (TechNet, Tech-Ed, MSDN, Powershell.org, and Microsoft Virtual Academy where I hold a MCP seat on the Founders Club, etc.) I also have the equivalent course hours for the MCSE through Microsoft Virtual Academy.
Additional Information
Authorized to work in the US for any employer
• 11+ Years Systems Admin Contracting and Infrastructure / IT Experience.
• 4+ Years Operations Manager, Peninsula Tech. IC Parts Warehouse.
• 5+ Years Escalations, Technical Support and Call Center Environment. Skills
Software:
• Active Directory - Account creation and permission modifications.
• Microsoft Office - VMAT(Volume Activation Tools) and ADBA(active directory-based. activation).
• Microsoft SCCM - Developed unique images, paired them with domain accounts, and modified. software accessibility per user.
• Remote Desktop Control.
Hardware:
• PC systems. Diagnosis and replacement of faulty parts.
• Android devices. Battery, screen, and charging port replacement.
• CCTV, Printer/Fax/Copier, Projector, and VOIP installation, configuration and repair.
• Remote Desktop Control.
1099 Independent Contractor Highlights:
Ongoing and month or more accounts:
• Since 2015 occasionally - TekSystems.
• Since 2017 On-call Field Technician - Geeks On Site.
• 9/2018 to 12/2018 Workforce Management / Active Directory creation - UPS.
• Developed a WMI monitoring reporting system to measure and improve agent adherence.
• End-of-life cycle decommissioning and upgrade migrations.
• Asset management.
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