Project Manager - Team Leader - Client Advocate
Resume:
YNDEIRA
MARTINEZ
******@*****.***
Hamilton, OH 45015
Member of Halos on Earth (Non-Profit Cancer Organization) Volunteered and worked with children for over 10 years. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. I am ready to make an immediate contribution to your organization.
SUMMARY
SKILLS
• Interpersonal Skills
Energetic and organized
communication skills
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• Time management skills
• Conflict Resolution
• Client Advocacy
• Microsoft Office 365
• Reliable and Punctual
• Project management
University of Texas Rio Grande
Valley
Edinburg, TX • 05/2020
Bachelor of Science: Psychology
EDUC
Kleo Community Family Life Center - Project Manager Chicago, IL • 02/2025 - 07/2025
Kleo Community Family Life Center - Shift Supervisor Chicago, IL • 08/2024 - 02/2025
Kleo Community Family Life Center - Case Manager
Chicago, IL • 05/2024 - 08/2024
WORK HISTORY
Led cross-functional teams to execute project plans, ensuring alignment with business objectives.
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Developed and maintained project schedules using agile methodologies for timely delivery.
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Facilitated meetings to gather requirements and provide project updates.
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Implemented process improvements that enhanced operational efficiency.
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Cultivated relationships with clients, ensuring satisfaction through effective communication and support.
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Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
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Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the operation.
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Developed and implemented project plans, ensuring alignment with organizational goals.
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Supervised daily operations, ensuring compliance with safety and quality standards.
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Trained and mentored team members to enhance performance and productivity.
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Implemented process improvements that streamlined workflows and reduced downtime.
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Coordinated shift schedules, optimizing staff allocation based on operational needs.
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Coordinated plans for clients, ensuring alignment with immigration and regulatory requirements.
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Loyal Source Government Agency - Medical Records Clerk Orlando, FL • 09/2023 - 11/2023
Favorites Healthcare Staffing - Case Manager
Kansas City, MO • 03/2023 - 06/2023
Favorites Healthcare Staffing - Residential Aide (Security Duties) Kansas City, MO • 01/2023 - 03/2023
Advocated for client needs, facilitating access to essential services and resources within the community.
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Monitored client progress and adjusted care strategies based on changing needs and feedback.
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Collaborated with multidisciplinary teams to develop comprehensive assessment
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Maintained and audited minors medical files to ensure medical compliance
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Retrived lab results from Quest Diagnostics and E- True North for each minor and uploaded results on UC Portal
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• Audited and assembled discharge packets for minors Ensured all documents meeting ORR guidelines were in the minors charts
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• Verified all medical records were uploaded on R Drive and UC Portal Navigated Vision Link to ensure all information is accurate on minors charts
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• Submitted tickets to ORR requesting corrections on minors file
• Assisted in conducting intakes and assessing each client
• Developed service plans for each client to ensure self-sufficiency Educated clients about their rights and provided them with the steps needed to take inorder to comply with ICE and the Department of Justice to avoid deportation
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Provided community resources to help with medical insurance, mental health, legal advice, education, housing, and food
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• Provided crisis intervention, counseling, and mental health resources Responsible for developing, monitoring, and evaluating clients progress
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Advocated for my clients rights, medical needs, psychosocial needs, education, housing, and nutrition
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Offered support and encouragement to the clients with an open door policy, giving them a voice and a safe outlet
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Referred Residents to Case Management when they had questions about immigration or resources
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• Assisted residents with daily personal needs
• Served as security monitoring their safety
Helped secure the premises and personnel by staying on patrol performing rounds every hour, monitoring both inside and outside of the site.
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• Performed building security for the residents
Guarded entry points and verified entrance and exits of the residents
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• Performed wellness checks in the residents' room every two hours
• Radioed upper management if suspicious activity is present Helped residents socialize, referred residents to Case Management if I noticed any changes in resident behavior and health conditions.
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Favorites Healthcare Staffing - Case Manager
Kansas City, MO • 09/2022 - 11/2022
Loyal Source Government Agency - Case Manager
Orlando, FL • 10/2021 - 09/2022
Favorites Healthcare Staffing - Case Manager
Kansas City, MO • 04/2021 - 07/2021
• Assisted in conducting intakes and assessing each client
• Developed service plans for each client to ensure self-sufficiency Educated clients about their rights and provided them with the steps needed to take inorder to comply with ICE and the Department of Justice to avoid deportation
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Provided community resources to help with medical insurance, mental health, legal advice, education, housing, and food
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• Provided crisis intervention, counseling, and mental health resources Responsible for developing, monitoring, and evaluating clients progress
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Advocated for my clients rights, medical needs, psychosocial needs, education, housing, and nutrition
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Offered support and encouragement to the clients with an open door policy, giving them a voice and a safe outlet
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Frequently met with my clients individually to review the status of their case and to offer any other assistance to meet their needs
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Kept abreast of case management practices and engagement strategies through professional development.
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Utilized motivational interviewing skills for minors engagement in case management plan of reunification.
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Liaised cross-functionally to develop comprehensive support plans for minor reunification process
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Met directly with minors to assess needs and develop individualized reunification plans in collaboration with clinicians if needed for further evaluation.
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Advocated for minors in social service environments to promote wellness and autonomy.
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Identified at-risk populations using assessments of both the minor and potential sponsor and followed established reporting procedures.
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Cultivated and maintained effective communication with minors and potential sponsors.
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Ensure compliance of Office of Refugee Resettlement - Division of Unaccompanied Children's Services National Care Standards, and other stakeholders
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Responsible in making transfer and release recommendations, and coordinating the release of a child or youth from ORR care and custody
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Coordinated case management services for UAC children in ORR Care.
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• Coordinated case management services for UAC children in ORR Care
• Coordinated and prepared each UAC assessments
• Developed individual service plans
• Assessed potential sponsors
Contacted prospective sponsors to discuss the reunification process and collected information required for the family reunification packet.
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Alton - Personal Assistant
Alton, TX • 01/2018 - 01/2020
New Era Medical Services Inc. - Respite Program and Protective McAllen, TX • 01/2016 - 01/2018
Ensure compliance of Office of Refugee Resettlement - Division of Unaccompanied Children's Services National Care Standards, and other stakeholders.
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Read, prioritized, and responded to incoming, calls, emails and correspondence
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Performed day-to-day errands and coordinated Dr. Appointments such as preventive care, imaging, treatment for chronic illness.
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• Administered basic medical necessities and treatments.
• Handled prescription information and refills.
Collaborated with home health agency nurses weekly to provide updates on the client's vital signs and health in order to determine further course of action
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• Assisted with exercise daily to increase mobility to the patient Offered companionship and daily talks with the client to assist with her frustrations and concerns
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• Recorded all medical data in a charting system
Kept in strict compliance with HIPPA standards and all patient confidentiality regulations
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Communicated clearly and effectively with the patient regarding medical appointments and their health concerns
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Evaluated clients needs and provided service options to meet their requirements
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Spanish
Native or Bilingual
English
Native or Bilingual
LANGUAGES
COMMUNITY SERVICE & VOLUNTEER WORK
• Halo's on Earth, Volunteer Counselor, Alton, TX, 2012-01, 2021-01 Provided positive and helpful advice for kids battling cancer and their families
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Provided families with coping skills and resources to facilitate their battle against cancer.
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Provided a safe place for kids and their families to express their feelings and talk about their fears and worries
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• Referred parents to support groups and the proper resources REFERENCES AVAILABLE UPON REQUEST
REFERENCES
PERSONAL INFORMATION
Gender:
Contact this candidate