Billing Coordinator - Remote Healthcare Operations Specialist

FRANCIS QUILES

South Florida 787-***-**** *******.******@*****.***

PROFESSIONAL SUMMARY

Bilingual Client Service and Relationship Specialist with a proven track record of nurturing high-value partnerships, managing complex account lifecycles, and driving operational excellence. Adept at leveraging CRM tools like Salesforce to cultivate deep cross-functional collaboration and deliver seamless client experiences. Combining analytical precision with an empathetic, consultative approach to advocate for partners, unlock revenue opportunities, and foster lasting brand trust.

EXPERIENCE

Client Service Associate Cigna Healthcare

Remote

October 2021 – Present

Relationship Management: Serve as the dedicated, empathetic liaison between internal project teams and high-value stakeholders, resolving intricate inquiries and establishing trusted advisor relationships.

Salesforce Optimization: Masterfully utilize Salesforce (SFDC) as the single source of truth to manage client portfolios, track account milestones, and streamline cross-functional communication.

Lifecycle Management: Cultivate and manage the full lifecycle of complex financial and data accounts, auditing detailed reports to facilitate precise adjustments and protect revenue. Strategic Collaboration: Partner seamlessly across departments to provide technical oversight, escalate sensitive files for elegant resolutions, and maintain real-time visibility on pipeline items. Front Desk Receptionist Massage Envy

Weston, FL

March 2020 – September 2021

Guest Experience Architecture: Curated a warm, engaging, and premium customer experience, setting a high standard for guest relations and team interactions. Insights & Strategy: Analyzed guest feedback trends to deliver creative, actionable recommendations to leadership, directly contributing to elevated service quality and client retention.

Operational Elegance: Gracefully managed complex scheduling, high-volume sales transactions, and daily studio operations with meticulous attention to detail. Sales Representative Sprint

Plantation, FL

July 2017 – February 2020

Consultative Selling: Consistently exceeded sales quotas by adopting a consultative, relationship- driven approach, conducting thorough needs analyses to curate personalized product suites. Account Growth: Successfully initiated and managed account activations, technical upgrades, and strategic troubleshooting to maximize customer delight and secure long-term loyalty.

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Expected 2026

Graduated 2020

Lead Cashier Michael Kors

Sunrise, FL

August 2015 – July 2017

Luxury Brand Advocacy: Collaborated with a high-end luxury sales team to design unforgettable, friction-free shopping experiences that elevated brand prestige and customer devotion. Mentorship & Precision: Nurtured and mentored junior team members while maintaining absolute precision and accountability over high-volume financial accounting.

SKILLS & ENCHANTMENTS

Relationship & Strategy: Trusted Advisor Relationships, Cross-Functional Collaboration, Account Lifecycle Management, Creative Storytelling, Client Advocacy Tools & Technology: Salesforce (SFDC), CRM Management, Data Analysis & Reporting, Microsoft Office Suite

Languages: English & Spanish (Native/Bilingual Fluency)

EDUCATION

Bachelor of Business Administration in Marketing

Broward College Ft. Lauderdale, FL

Associate of Arts

Broward College Ft. Lauderdale, FL

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