Customer Service Expert with 15+ Years Experience

Shabrea Lanier

Las Vegas, NV 725-***-****

*.**********@*****.***

Professional Summary

Customer service professional with 15+ years of experience in client-facing roles across retail, service, security, and beauty industries. Skilled in communication, conflict resolution, customer satisfaction, multitasking, and problem-solving. Known for creating positive customer experiences and maintaining high service standards in fast-paced environments. Seeking remote customer support or chat-based service roles.

Core Skills

Customer Service Conflict Resolution Communication Data Entry Computer Literacy Problem Solving Team Coordination Time Management CRM Tools Remote Support Readiness Hairstylist – Juciivibes Inc., Las Vegas (2020–Present)

- Deliver personalized client services, increasing satisfaction and repeat business.

- Maintain clean, organized workspace and follow health/safety standards.

- Consult with clients to identify needs and provide tailored solutions.

- Build strong client relationships through communication and follow-up. Customer Service Representative – Speedway, Las Vegas (2018–2021)

- Resolved customer inquiries and complaints efficiently and professionally.

- Processed transactions and maintained accurate records.

- Assisted with training new employees on customer service procedures.

- Supported team operations to improve customer experience. Security Guard – Trinity Security, Las Vegas (2014–2020)

- Monitored premises to ensure safety and prevent incidents.

- Responded to emergencies using strong conflict-resolution skills.

- Assisted visitors and maintained professional public interaction.

- Collaborated with law enforcement when necessary. Education

High School Diploma – Continental Academy (2004–2006), Honors Graduate

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