Human Resources & Community Outreach Leader

Kelly Helleson

*** **** **, ********, ** ***** I Phone: 469-***-**** I Email: **********@*****.***

Career Profile

Human resources support professional and veteran advocate with a strong background in personnel coordination, onboarding, training, and community engagement. Proven ability to manage sensitive employee records, develop and deliver training materials, and coordinate logistics for recruitment and hiring initiatives. Brings 15+ years of experience in public service, small business leadership, and nonprofit administration. Committed to equitable hiring practices, process improvement, and delivering an excellent candidate and employee experience.

Professional Experience

Executive Director

Grace and Compassion Initiative – Rockwall, TX 2020 – Present

501(c)(3) nonprofit supporting homeless veterans, families, and unhoused pet owners

•Manage employee and volunteer onboarding, training, and system access for a growing nonprofit supporting veterans and families.

•Maintain personnel records and ensure compliance with documentation requirements.

•Prepare reports, presentations, and materials for board meetings, community partners, and funding proposals.

•Coordinate and facilitate participation in job fairs, community service events, and outreach efforts.

•Collaborate with partner agencies on recruiting and onboarding program participants and support staff.

Owner / Operator

Pet and Pasture – Rockwall, TX 2020 – Present

•Hired, trained, and managed employees in customer service and pet care roles.

•Maintained scheduling, payroll records, and employee files in accordance with regulatory and internal policy requirements.

•Provided onboarding for new hires and implemented standard operating procedures.

•Oversaw customer experience, performance metrics, and ongoing staff development.

Independent Educator (Homeschool Instructor)- Rockwall, TX

Instructor & Curriculum Designer 2013 – Present

•Designed and managed educational programs, maintaining student data and instructional records.

•Coordinated experiential learning projects and community-based outreach for civic education.

•Delivered presentations and training across academic and community settings.

•Created onboarding and instructional resources for new learners.

•Integrated quality monitoring techniques into instruction, ensuring measurable improvement.

State Trooper

Texas Department of Public Safety – Austin, TX 2003 – 2013

•Conducted public safety presentations and community engagement events at schools and civic groups.

•Provided administrative and incident reporting requiring high levels of accuracy, discretion, and compliance.

•Served as liaison during inter-agency initiatives, supporting public information campaigns and recruitment events.

Field Radio Communications Specialist & NCO

United States Marine Corps 1998 – 2002

•Supervised and trained personnel; maintained detailed records for performance tracking and system access.

•Supported onboarding and integration of new team members into command communications units.

•Demonstrated leadership in structured environments requiring accountability and compliance with policy.

Higher Education Credentials

Master of Science in Sociology

East Texas A&M University – Commerce, TX December 2019

Focus Areas: Social Inequality, Public Institutions, Applied Sociology

Bachelor of Science in Sociology

East Texas A&M University – Commerce, TX May 2016

Certifications & Technical Skills

•Quality Systems & Compliance – Familiarity with QA/QC frameworks, SOPs, performance KPIs

•Educational & Operational Platforms – Microsoft Teams, SharePoint, Zoom, Google Suite

•Reporting Tools – Data Aggregation, Root Cause Analysis, Qualitative/Quantitative Evaluation

•Remote Operations & Staff Management – Skilled in distributed workforce oversight and training

Core Competencies

Employee Onboarding & Training

Personnel Records Management

HR Systems & Reporting

Interview Coordination

EEO / OFCCP Compliance Awareness

Community Outreach & Recruitment

Presentation Materials & Documentation

Meeting Coordination & Minute Taking

Veteran Employment Initiatives

Administrative Project Support

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