Experienced Front Office and Customer Service Leader

Traveonna McCreary

Columbia, SC *****

803-***-**** - *******************@*****.***

Professional Summary

Customer Service Representative with 6+ years of experience delivering efficient, high- quality support in fast-paced environments. Pursued 100+ customer interactions daily while maintaining a 95% satisfaction rate.

Skills

• Customer Service • POS Systems

• Microsoft Office • Data Entry

Business administration and

development

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Experience

07/2023 to 01/2026 Corporate Lead Administrative Receptionist Denmark Dentistry – Denmark, SC

Senior front-office professional responsible for managing corporate reception operations, coordinating administrative functions, and serving as the first point of contact for clients, executives, and visitors.

Led front office operations in a corporate environment, managing 150+ daily calls, coordinating executive calendars, and overseeing multi-line phone systems.

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Supervised and trained administrative support staff, improving workflow efficiency by 25% through process improvements, scheduling coordination, and implementation of standardized office procedures.

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Managed confidential documents, vendor communications, and office logistics, while resolving customer and client inquiries promptly, contributing to a 95% satisfaction rate and enhanced organizational productivity.

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06/2021 to 10/2024 Member Specialist

Sam's Club – Aiken, SC

Customer-focused retail professional responsible for enhancing the member experience through service, sales support, and operational efficiency in a high-volume warehouse environment.

Delivered high-quality customer support to 100+ members daily, assisting with account inquiries, returns, and membership upgrades while maintaining a 95%+ satisfaction rating and ensuring a positive in-store experience.

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Resolved complex customer issues efficiently by actively listening, identifying needs, and providing tailored solutions, reducing escalations by 25% and strengthening member retention and loyalty.

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Promoted and upgraded memberships by clearly explaining benefits and services, contributing to increased sales and achieving or exceeding monthly performance goals.

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Education

Expected in 05/2026 Associate of Science: Medical Terminology Denmark Technical College - Denmark, SC

05/2024 High School Diploma

Barnwell High School - Barnwell, SC

CERTIFICATIONS AND LICENSES

• OSHA certification

• CPR certification

• BLS certification

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