Customer Service Manager

JerVohn J. Robinson

225-***-**** *****************@*****.***

EDUCATION

Southern University and A&M College, Expected May 2027 Baton Rouge, LA

Bachelor of Science in Computer Science 3.4/4.0 GPA

Relevant Coursework: Java, Technical Communications, Calculus I, C++, Data Science, Design Thinking, Computer Organization,

SKILLS AND SOFTWARE PROFICIENCIES

Microsoft Office • C++ • Java Script • Conflict Resolution Skills • Data Science • IBM Security • Design Thinking • Artificial Intelligence

WORK & LEADERSHIP EXPERIENCE

Spring-Summer 2023 McDonalds Brusly, La

●Provided excellent customer service by efficiently handling high-volume orders and resolving customer concerns.

●Developed strong problem-solving skills to ensure a positive dining experience.

●Recommended process improvements to enhance efficiency and reduce wait times.

●Managed multiple tasks simultaneously while maintaining quality service.

●Communicated effectively with customers and team members to implement solutions.

●Demonstrated adaptability and commitment to excellent service in a fast-paced environment.

Spring 2024-Current Walk-Ons Brusly, La

Developed strong critical thinking, most sales earned in January 2025, problem-solving, customer service, and communication skills while assisting with various programmatic needs and operational improvements.

●Assisted the Chemicals Technology Group in optimizing processes and addressing program needs.

●Recommended and implemented a new switching center design, improving equipment maintenance and operations.

●Increased departmental productivity by 110% through efficiency improvements.

●Applied problem-solving skills to identify and resolve operational challenges.

●Communicated effectively with team members to ensure smooth collaboration and workflow.

●Delivered high-quality service in a fast-paced environment, demonstrating adaptability and teamwork.

●Employee of the month in June 2024

●Became an assistant Manager during August 2025

●Provided leadership for employees during times of adversity

ACTIVITIES & HONORS

Dean’s List; 2023, 2024 • Southern University Student Leader in Computer Science, National Society of Black Engineers • Honors College • National Honors Society • National Merit Scholar • Thurgood Marshall College Fund • Top Jags

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