Dynamic Front Desk Receptionist with Hospitality Experience
Resume:
Sterling, VA *****
**********@*****.***
SUMMARY
Dynamic Front Desk Receptionist
with proven expertise at BF Saul
Hospitality Group, excelling in
customer service and cash
handling. Recognized for
maintaining an organized reception
area and enhancing guest
experiences. Proficient in office
administration and document
management, ensuring smooth
operations and fostering a
welcoming environment. Organized
and proactive professional with a
versatile background in customer-
facing roles. Expertise in conflict
resolution and meticulous attention
to detail, ready to enhance
operational efficiency and deliver
outstanding service.
SKILLS
• Typing speed 30 WPM
• Customer service
• Conflict resolution
• Analytical decision making
• Documentation skills
SANA LASANI
EXPERIENCE
April 2024 - Current
Front Desk Receptionist BF SAUL HOSPITALITY GROUP STERLING
, VA
March 2019 - November 2024
Cargo Operations Agent Turkish Airlines Sterling, Virginia March 2015 - October 2017
Customer Service Representative Qatar Airways Doha, Qatar January 2010 - February 2015
Flight Attendant Saudi Airlines Jeddah, SaudiArab
• Greet the guest warmly
• Maintained an organized reception area
• Run end of day program and close day.
• Answered phone calls
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
•
• Follow office security procedure by following safety rules
• Coordinate cargo handling and transportation for international flights. Resolve discrepancies in shipments through detailed investigation and follow up.
•
Collaborated with customs officials to ensure regulatory compliance of shipments.
•
Monitored delivery progress using tracking systems such as FlightStats or FlightView.
•
Investigated discrepancies between actual receipts and expected shipments.
•
• Assisted passengers with inquiries and resolved issues efficiently.
• Managed flight bookings and modifications using reservation systems.
• Provided information on flight schedules and services to customers.
• Handled customer complaints with empathy and professionalism. Provided excellent customer service to resolve customer complaints in a timely manner.
•
Greeted passengers, answered questions, and directed them to their seats.
•
Ensured passenger safety through thorough pre flight and in flight safety. demonstrations.
•
Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
•
EDUCATION AND TRAINING
January 2012
Bachelor of Science Journalism and Mass Communication Bahria University
CERTIFICATIONS & LICENSES
• BF SAUL APPRECIATION CERTIFICATE
• TURKISH AIRLINES APPRECIATION CERTIFICATE
• QATAR AIRWAYS APPRECIATION CERTIFICATE
• SAUDI AIRLINE APPRECIATION CERTIFICATE
REFERENCES
References available upon request.
Contact this candidate