Security-focused IT Support Specialist and SOC Aspirant

Aaron Godfrey

**************@*****.*** 910-***-**** Charlotte, NC

Professional Summary

Security-focused IT Support Specialist and aspiring SOC Analyst with 3+ years of experience in enterprise IT environments. Expertise spans network security, Windows/Linux administration, and security-oriented software development. Proficient in C++, C#, and Python for large-scale automation and security tooling. Experienced in incident investigation, threat detection, firewall management, VPN configuration, and IAM solutions. Adept at documenting, escalating, and resolving complex security and IT issues. Holds CompTIA Security+ and Cisco CCNA certifications. Certifications

- CompTIA Security+

- Cisco Certified Network Associate

Technical Skills

Programming & Development:

- C++, C#, Python

- Large-scale projects, OOP, debugging, data structures, multithreading

- Security scripting, automation, performance analysis

- Tools: Visual Studio, Git/GitHub, CLI, Windows & Linux dev environments Cybersecurity & Threat Management:

- SIEM: Splunk, Microsoft Sentinel

- Incident investigation, threat detection, endpoint security

- IAM / MFA, vulnerability assessment, Nessus scanning

- Security Tools: Microsoft Defender, Wireshark, Nmap, Palo Alto & SonicWall, EDR Networking & Infrastructure:

- TCP/IP, LAN/WAN, VLANs, DHCP, DNS, Subnetting

- Routing & Switching, VPN configuration, firewall policy management

- Tools: Cisco IOS, Wireshark, Nmap, Traceroute, Ping, Netstat, ARP

- Hardware: Cisco switches & routers, enterprise wireless, Palo Alto & SonicWall firewalls Systems Administration:

- Windows: 10/11, Server 2016/2019, Active Directory, Group Policy

- Linux: RHEL, sudo, yum/dnf, SSH, cron, SELinux, system logs

- Cloud: Microsoft 365, Azure IAM & Security, Exchange Online Help Desk & Enterprise Support Tools:

- Ticketing: ServiceNow, Zendesk, ConnectWise, Jira

- Remote: RDP, TeamViewer, AnyDesk

- Workstation deployment, imaging, configuration, documentation Professional Experience

Help Desk Specialist - Tier II Open Hearts Changing Lives 2022 - 2024

- Advanced IT support for desktop, network, and server environments

- Administered Active Directory: account provisioning, password resets, RBAC, GPO troubleshooting

- Managed Linux (RHEL) & Windows Servers: SSH, patching, system logs, endpoint monitoring

- Investigated network connectivity, VPN, and firewall issues (Palo Alto, SonicWall)

- Network traffic analysis using Wireshark; basic threat detection

- Automated tasks using Python, C++, C# for monitoring and reporting

- Documented incidents, knowledge base contribution, supported Tier I escalations

- Onboarded users and deployed secure workstations Help Desk Specialist - Tier I BellaGraceBoutique 2021 - 2022

- First point of contact for technical issues across devices & enterprise apps

- Logged incidents, documented solutions, escalated complex issues

- Assisted onboarding, account creation, secure workstation setup

- Configured secure remote access and VPN for users Cybersecurity Lab & Technical Practice:

- Packet capture and analysis with Wireshark

- Vulnerability scans with Nmap and Nessus

- Log analysis in Splunk and Microsoft Sentinel

- Automation scripts in Python, C++, C# for security checks

- Configured firewall rules on Palo Alto & SonicWall Education

Southern New Hampshire University (SNHU) - 59 College Credits Completed

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