Customer Service & Operations Professional
Resume:
TEBOGO SEPOTOKELE
WORK EXPERIENCE
OPERATIONS & CUSTOMER SUPPORT COORDINATOR
Highly organized operations and customer support professional with experience coordinating daily schedules, managing workflows, tracking tasks, and resolving issues in fast-paced environments. Strong communicator with hands-on experience in front desk operations, administrative support, and remote systems. Skilled in maintaining accurate records, following up professionally, and ensuring smooth daily operations.
CORE SKILLS
Operations Coordination
Scheduling & Time Management
Task & Progress Tracking
Reporting & Documentation
Issue Resolution & Escalation
Professional Communication
Microsoft 365, CRM, POS Systems
Remote Work & Self-Management
Customer Service & Operations Coordinator
Torchy’s Tacos – Austin, TX
2024–2026
Coordinated high-volume daily operations to ensure accurate and timely service Monitored workflows and proactively resolved delays or operational issues Communicated with team members to maintain smooth operations during peak periods Maintained accurate records using POS and internal systems Ensured compliance with operational and safety standards Front Desk Representative (Part-Time)
Hollywood Inn Hotel – Austin, TX
2024–2026
Managed front desk operations including guest check-ins, scheduling, and daily reports Served as primary point of contact, resolving guest and operational issues efficiently Coordinated room availability, housekeeping updates, and service requests Maintained accurate records and completed administrative documentation Escalated operational issues to management when required Household Operations Manager
Austin, TX
2023–2024
Coordinated daily household operations including scheduling and logistics Managed routines, transportation, and resource planning Tracked supplies, handled administrative tasks, and maintained records Resolved issues proactively to minimize disruptions EDUCATION
University of California San Diego – Communications Program 2023 IIE Rosebank College – Higher Certificate in Early Childhood Education 2020–2022 LANGUAGES
English Setswana IsiZulu
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