Customer service

LaSheana McCrary

662-***-**** **********@*****.***

Professional Summary

Customer-focused professional with experience in client support, logistics, and operations. Skilled in communication, problem-solving, and handling customer concerns in fast-paced environments. Proven ability to manage service requests, resolve issues efficiently, and maintain positive customer relationships. Seeking to transition into a full-time customer service or office-based role.

Core Skills

Customer Service & Client Support

Call Handling & Communication

Problem Solving & Conflict Resolution

Scheduling & Appointment Coordination

Data Entry & Documentation

Multitasking in Fast-Paced Environments

Team Collaboration

Attention to Detail

Professional Experience

Mississippi Department of Transportation (MDOT)

Transportation Infrastructure Maintenance Technician II

03/2025 – Present

Maintained roadways and ensured safe conditions for the public

Responded to roadway issues and supported efficient traffic flow

Communicated with team members to complete tasks accurately and on time

Demonstrated reliability and attention to safety standards

J. Johnson – Coffeeville, MS

Local Driver (Seasonal)

08/2024 – 12/2025

Delivered goods on schedule while maintaining professionalism

Communicated with customers and coordinators regarding deliveries

Ensured accuracy and timeliness in all assignments

US Xpress – Ashland, IN

Regional Driver (Family Dollar Account)

09/2023 – 12/2023

Delivered goods to retail locations with a focus on timeliness and accuracy

Maintained communication with dispatch and store personnel

Handled scheduling changes and delivery issues professionally

Yellow (YRC) – Holland, South Bend, IN

Line Haul Driver / CDL Training

02/2023 – 08/2023

Transported hazmat and non-hazmat loads safely and efficiently

Followed strict safety and compliance procedures

Maintained accurate logs and documentation

First Student – South Bend, IN

School Bus Driver

08/2021 – 11/2022

Ensured safe and timely transportation of students

Maintained positive interactions with students, parents, and staff

Managed routes and schedules effectively

Area Wide Protective – Buchanan, MI

Flagger

02/2020 – 04/2021

Directed traffic and ensured safety in construction zones

Communicated clearly with drivers and team members

Maintained calm and control in high-traffic situations

Whirlpool – Benton Harbor, MI

Customer Service Representative (Multiple Teams)

05/2017 – 01/2020

Home Depot Team

Scheduled and managed delivery and pickup appointments

Resolved order issues and corrected customer account errors

Coordinated service appointments

AIG Team

Assisted customers with warranty service requests

Followed up via phone and email to ensure satisfaction

Supported technicians with parts ordering and approvals

Consumer Care Team

Handled inbound customer calls regarding appliances

Provided troubleshooting support and scheduled repairs

Promoted and sold service plans and repair coverage

Licenses & Certifications

CDL A Chauffeur License

Endorsements: Hazmat (H), Tanker (N), Passenger (P), School Bus (S), Doubles/Triples (T)

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