Network Engineer - F5 Technologies Expert (LTM, GTM, APM)
Resume:
Robert A. Dunn
Pepperell, Ma. 01463
Mobile: 978-***-****
**********@*******.***
QUALIFICATIONS
Experienced Professional Services pre and post sales engineer.
F5 Certified 201 LTM Specialist
F5 trained LTM APM ASM AFM GTM.
AWS Certified Cloud Practitioner.
Advanced understanding of DNS Concepts and deployment.
Advanced Understanding of Linux CLI.
VMWare Trained on NSX-T AVI Load Balancer.
Windows 2003 MCSA Certified.
Skilled in developing and delivering quality training for customers and internal technical staff.
EXPERIENCE
Wipro
Business Analyst Assignment Global Payments 2025 to present
Coordinate schedules to migrate the company’s authentication strategies to MS Entra ID.
Manage efforts between the technical team and client application owners to execute the migration.
Maintain status reports to keep project and client management teams up to date on progress.
L3 Technical Lead F5 products Assignment SP Global 2021-2025
Support F5 Big IP for LTM and GTM and VMware-AVI load balancers at SPGlobal.
Work with Application teams for upgrades and migrations and the impact on all load Balancers.
Work with Junior Team members to expand their load balancer experience.
Meet with Change Control to document all break-fix and upgrade work with the infrastructure.
Citizens Bank Infrastructure Engineer 2019-2021
Assist development teams with design and deployment of applications relying on F5 technology.
Responsible for maintaining F5 APMs supporting all remote based employee population.
Assist engineering and management with security and configuration standards documents for F5.
Meet with Change control to document all work on the infrastructure to ensure security and uptime.
Work with Cryptographic Operations to ensure Certificate Maintenance and integrity.
Continental Resources Solution Engineer III 2015-2019
Pre and post sales support for F5 network’s diverse product line.
Design and deliver technology solutions to Customers specializing in F5 technology.
Develop and deliver training for the ConRes Sales Staff on the feature sets of F5 technology
Insight Global at Hewlett Packard Managed Services Technology Consultant III 2014-2015
Support multivendor environment of managed services’ load balancer products.
Help migrate customers from Cisco Load Balancers to F5 Big IP.
Consol Services Assigned to F5 Networks Professional Services Consultant 2014
Installed and Integrated BigIP LTM and GTM Load Balancers.
Work through off hours migrations to F5 platforms adhering to customer’s change control standards.
Akamai Technologies Escalation Manager 2012-2014
Manage Service Incidents to resolve critical outages of the Akamai Platform and Products.
Compose and deliver Root Cause Analysis documents to Incident Accounts.
Compile and present the weekly Service Incident Reports to the Executive Team.
EXPERIENCE CONTINUED
Verivue Technical Services Engineer 2012
Install and support CDN platform from in-house and via traveling to the site.
Fill in for departed Sales Engineers working through trials and deployments.
F5 Networks Professional Service Consultant 2010-2012
Install and integrate BIG-IP products LTM GTM WAM and EM into enterprise networks.
Achieved a high level of customer satisfaction and high customer survey scores.
Mirror Image Internet Client Services and Support 2010
Resolve complex performance and connection issues with Object Caching and Streaming platforms.
SightPath, startup acquired by Cisco Systems
Escalation Support 1999-2009
Improve escalation’s impact as primary escalation engineer for new partner product “WAAS Mobile”.
Work through high visibility escalations coordinating TAC and development with Fortune 500 customers.
Visit customer sites to solve difficult problems and enforce Cisco’s commitment to the customer.
Beta Coordinator
Screen beta applicants and choose the best participants ensuring complete feature testing.
Keep management informed by running weekly meetings, logging defects and posting weekly reports.
Develop and deliver quality PowerPoint based training to Cisco TAC and sales engineers.
Axis Communications
Call Center Manager 1996-1999
Manage the frontline Support Staff.
Benchmarked Performance Standards of Calls per Hour, Online Shifts per day.
Compiled the overall performance Statistics of the entire call center to manage the duty roster.
Front Line Support Team Leader
Support and supervise and train the front-line telephone support staff.
Trained new hire support and dealer technical support personnel.
EDUCATION
University of Massachusetts Lowell
Bachelor of Arts in Music
PROFESSIONAL DEVELOPMENT
Palo Alto Networks.
Accredited Sales Executive (ASE): End Point Associate and Public Cloud Associate.
Accredited System Engineer (PSE): Platform Associate and End Point Associate.
Amazon Web Services
AWS Certified Cloud Practitioner.
IBM
Newhire intro to IBM Cyber Security
VMWare AVI
Basic and advanced administration classes
F5 Networks.
101 and 201 Certifications.
F5 training LTM GTM APM AFM ASM V11 through V17
Accredited Sales Associate and Accredited Technical Sales Associate.
Cisco Systems.
CCNA Certification class.
Certified Meraki Network Associate.
Global Knowledge
Windows 2003 Certification class. MCSA Certified.
Introduction to CyberSecurity and Cisco Impact.
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