Operations Support & Customer Service Professional

ILENIA CANGELOSI

Ph. +1-917-***-**** ******.*********@*****.*** New York, NY

Professional Summary

Operations and administrative professional with 10+ years of experience supporting C-suite executives, now pivoting into support operations and systems management. Skilled in database management, data entry, CRM administration, workflow optimization, and operational reporting. Proven ability to manage confidential data, streamline processes, and implement tracking systems that improve efficiency and data integrity.

Core Skills

Administrative, Confidentiality Software training Database mgmt Data entry & analysis MS Office Suite Copywriting & Editing Filing & Compliance Concur, Nasdaq IR Insight CRM, SalesForce, TalkDesk AI Automation Adobe Creative Cloud Nasdaq IR Insight KPI mgmt & tracking Slack, Zoom, WebEx SEO/SEM optimization Expense reconciliation GitHub, Shopify, WordPress HubSpot, ZenDesk Professional Experience

HAVAS FORMULA (Temp Contract) – New York, NY

Executive Assistant to CEO Feb 2025 – May 2025

● Managed CEO’s calendar, travel, and daily summaries; logged and tracked operational data in Excel

● Supported data entry for purchase orders, client billing, and timesheet reconciliation

● Maintained digital filing system for samples, research, and clerical documentation ENSTAR GROUP – New York, NY

Executive Assistant to CFO/CIO/CAO/Treasurer Aug 2020 – Dec 2024

● Built and maintained Investor Relations tracking log in Excel, used for quarterly Q&A and compliance reporting

● Managed database of meeting schedules, Capital Management Committee logistics, and conference data

● Processed expense reports and maintained compliance documentation and filing systems for C-suite

● Coordinated cross-functionally to ensure data accuracy across calendars, travel, and internal records

MEDICAL KNOWLEDGE GROUP (MKG) – New York, NY

Executive Assistant to CEO/CFO/COO Aug 2018 – Jul 2020

● Managed digital contract filing and vendor invoice reconciliation, ensuring data integrity and accessibility

● Processed expenses for 6 executives and implemented corporate card tracking system

● Maintained dense calendar and after-hours travel data; supported operations with document management and reporting

● Heavy calendar and travel planning for C-Suite and Executive team; Oversaw KPI and project development, management, execution

ADOBE – New York, NY

Executive Assistant to Director of Operations Jan 2018 – Jul 2018 (temporary contract)

● Developed confidential budget tracking tool; managed digital filing for contracts and reports

● Supported operations with data entry and reporting for budget changes, deliverables tracking, and projects/presentations

● Streamlined data reporting and document management for confidential operational data; maintained confidential operations and budget database ASSOULINE PUBLISHING – New York, NY

Executive Assistant to COO / Office Manager Jan 2014 – Dec 2017

● Created analytical reports, pivot tables, and sales tracking presentations using Excel

● Maintained product distribution database to track publication deadlines and inventory

● Provided operations and administrative support: calendar, travel, and sales team coordination with a focus on data accuracy and processing efficiency Education

FASHION INSTITUTE OF TECHNOLOGY – New York, NY

● Bachelor of Science, International Business & Marketing (May 2011)

● Bachelor of Science, Operations Management (May 2011)

● Associate of Science, Digital Marketing (May 2009) Language

Italian – Professional working proficiency

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