IT Support Specialist - Field Technician
Resume:
Robert Cotto
IT Support Specialist
Mesquite, TX 75150
*********@*****.***
PROFESSIONAL SUMMARY
Entry-level IT Support and Field Technician with hands-on experience troubleshooting customer equipment, documenting service visits, and supporting network-connected devices in the field. Strong background in customer service, technical problem-solving, and on-site technical support. Completed Cisco Networking Academy coursework and currently pursuing CompTIA certification to build a long-term career in IT support and infrastructure.
CERTIFICATIONS & TRAINING
Cisco Networking Academy – CCNAv7: Introduction to Networks (Course Completion) - Dallas College 2022 CompTIA Security+ - Eastfield 2026
CompTIA Tech+ - Eastfield 2026
CompTIA A+ (In Progress) - Eastfield 2026
PROFESSIONAL EXPERIENCE
Spectrum Field Technician December 2022 – May 2024
● Installed, configured, and troubleshot internet, cable, and voice services for residential and business customers.
● Diagnosed connectivity, signal, and hardware issues using testing equipment and technical troubleshooting procedures.
● Supported network-connected devices including routers, modems, cable boxes, and wireless equipment.
● Documented service calls, technical findings, equipment replacements, and completed installations in company systems.
● Educated customers on equipment functionality, Wi-Fi connectivity, and basic technical troubleshooting.
● Maintained high customer satisfaction through effective communication and on-site technical support.
● Interpreted service orders, wiring diagrams, and technical documentation to complete installations and repairs.
● Worked independently in field environments while managing schedules, prioritizing service requests, and resolving technical issues efficiently.
● Followed company safety procedures and compliance standards while handling telecommunications equipment and infrastructure.
● Utilized mobile applications and digital work-order systems to track inventory, update tickets, and complete service documentation.
● Performed basic network troubleshooting involving Wi-Fi connectivity, signal strength, and device communication issues.
● Developed experience with structured cabling, hardware installation, and customer-facing technical support. Amazon Distribution Center Robotics Warehouse Associate November 2019 – September 2022
● Operated within a high-volume automated fulfillment environment utilizing robotics-assisted warehouse technology.
● Monitored and interacted with robotic inventory systems to ensure efficient product flow and accurate order processing.
● Performed quality assurance checks on inventory, shipments, and scanning systems to maintain operational accuracy.
● Troubleshooted minor equipment and system issues and escalated technical problems to IT Team
● Maintained productivity and accuracy standards in a fast-paced technology-driven environment.
● Collaborated with cross-functional teams to optimize workflow efficiency and meet daily performance goals.
● Managed inventory control tasks including receiving, stowing, picking, packing, and shipping products.
● Adapted quickly to new warehouse technologies, software updates, and process improvements.
● Worked with automated conveyor systems, robotic drive units, and scanning equipment to support fulfillment operations.
● Maintained accurate digital records using internal warehouse systems and barcode technology.
● Consistently achieved or exceeded productivity and quality metrics in a team-oriented environment.
● Developed technical troubleshooting and problem-solving skills in an automated robotics environment.
● Gained hands-on experience working with network-connected devices, scanners, and automated systems.
● Strengthened analytical thinking and operational support skills applicable to IT help desk and technical support roles.
● Built experience following standardized procedures, system protocols, and security-focused operational policies. Kohl’s eFulfillment Center Material Handler / Inventory September 2016 – June 2019
● Operated powered industrial equipment and warehouse systems in a high-volume eFulfillment distribution environment.
● Used handheld scanners, inventory software, and automated tracking systems to manage product movement and order fulfillment.
● Maintained accurate inventory records through barcode scanning and warehouse management systems.
● Performed quality checks to ensure order accuracy, shipment integrity, and inventory control compliance.
● Assisted with troubleshooting workflow disruptions and resolving inventory discrepancies in a fast-paced environment.
● Coordinated with team members to meet productivity, shipping, and operational performance goals.
● Demonstrated strong attention to detail while handling time-sensitive customer orders and inventory data.
● Adapted quickly to new warehouse technologies, operational procedures, and system updates.
● Followed safety standards and operational procedures while operating forklifts and material handling equipment.
● Supported efficient logistics operations through organization, multitasking, and process improvement awareness.
● Strengthened technical adaptability by working with automated warehouse systems and digital inventory platforms.
● Developed problem-solving and operational support skills applicable to IT support and technical environments. TECHNICAL SKILLS
● Network Configuration & Troubleshooting
● TCP/IP, DNS, DHCP & Subnetting
● Cisco Router & Switch Fundamentals
● Windows OS & Technical Support
● Cybersecurity & Threat Prevention
● Hardware Installation & PC Repair
● Active Directory & User Account Management
● Ticketing Systems & IT Help Desk Support
● System Diagnostics & Problem Resolution
● Customer Service & Technical Communication
EDUCATION
Eastfield Community College CompTIA A+ – 2026 - Present
● Registered to continue studies Fall 2026
Seagoville High School
● Graduate
● GPA: 3.8
● Who’s Who Student
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