Storage Facility Manager with Sales & Billing Experience

Jesse Martinez

Facility Manager with sales management experience; Customer Service

orientation and ability to increase business while lowering receivables. 1530 W 146 st #B

Gardena, CA 90247

310-***-**** Cell

310-***-**** Home

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EXPERIENCE

StorQuest, Torrance — Assistant Manager & Customer Service Rep

June 30, 2025 - Jan 26, 2026

-Completed collections, billing & leases

-Assisted with building & closing sales

-Increased sales from $1.9 million to $2.1 million in 2025 AAA Storage/A American Management, Chatsworth —

Resident Manager

2019 - 2024

-Processed and recorded over 500 payments and managed $80,000 monthly

-Billed and invoiced 300 accounts monthly

-Brought receivables down from 42% to 27% each month

-Increase & maintained 95% occupancy rate

Redondo Torrance Mini Storage, Redondo Beach — Facilities Manager

2018 - 2019

-Collected on delinquent accounts, bringing receivables down from 10% to 3%

-Maintained building and landscaping to keep premises attractive and in good condition

-Processed 900 - 1000 accounts in excess of $260,000 monthly SoCal Self Storage, Hollywood — Assistant Manager

2015 - 2018

-Ensure projected revenue targets were achieved at the end of each month

-Provide excellent customer service at all times during phone calls, counter sales, facility tours, & collection activities

-Resolve customer complaints in a timely manner to ensure customer satisfaction

-Investigating unit alarms, complete facility walkthroughs and taking care of all suspicious activities

SKILLS

Proficient in MS Word, Excel,

and Quickbooks 2000

CERTIFICATION

Computerized Bookkeeping

Practical Data Processing

LANGUAGES

English & Spanish

-Prepare and organize legal paperwork such as leases and preliminary lien notices, and lien sale notices

-Ensure facility daily cleaning checklist were completed

-Confirm the retail floor was well stocked and organized prior to and during office hours

-Ensured all policies and procedures were followed and enforced

-Assist property manager regarding the facility, office operations and various other assignments

Stor-Mor, Torrance — Facility Manager

2010 - 2014

-Collected on delinquent accounts, bringing receivables down from 30% - 10%

-Maintained building and landscaping to keep premises attractive and in good condition

-Processed 700 - 800 accounts in excess of $100,000 monthly American Condenser, Gardena— Customer Service Rep & Quality Control Tech

2008 - 2009

-Handled & processed all orders from international and domestic vendors

-Supervised leak & compression test for all returned auto condensers

-Generated all end-of-month reports for upper-management Leonard Ricardo, Gardena — Personal Assistant

2003 - 2008

-Managed all financial & banking transactions

-Arranged & managed all medical appointment

-Supplied all personal & medical transportation

-Coordinated and organized all day to day activities A-American Self Storage, Los Angeles — Resident Manager 1991 - 2000

2002 - 2003

-Processed and recorded over 500 payments and managed $80,000 monthly

-Billed and invoiced 300 accounts monthly

-Brought receivables down from 42% to 27% each month

-Increase & maintained 95% occupancy rate

SafeKeep Storage, West Los Angeles — Assistant Manager 2000 - 2001

-Provided quotes & prices for all incoming calls

-Answered customer questions & resolved all issues

-Oversaw inventory for items for sales at all times

-Administered & processed banding at West Los Angeles facility Surf Management, Torrance — Relief Manager & Customer Service Rep

1987 - 1990

-Handled incoming calls including answering questions & resolving customer problems

-Provided relief support for resident managers and managed facility in their absence

-Processed banking deposits for the facility

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