Outgoing Team Leader Seeking Growth Opportunities

Nicole Barksdale

Charlotte, NC ***** +1-980-***-**** ******.*************@*****.***

Professional Summary

Outgoing individual who’s a team player and also is capable of leadership. Looking for the opportunity for growth, to find my final destination career.

Willing to relocate to: Boulder, CO

Work Experience

Bojangles shift manager

Bojangles Charlotte, NC

December 2025 to Present

•Supervise and coordinate team during assigned shift.

• Deliver excellent customer service resolving complaints, answering questions, and ensuring order accuracy.

•Monitored food preparation to maintain company quality standards.

•Money management.

•Maintained a clean, organized, and safe work environment for staff and customers. Mobile Phlebotomist

CLS, Inc Gastonia, NC

February 2024 to December 2025

• Conducted blood drawls with butterfly and straight needles. Also collected urinalysis, fecal analysis, and other samples that were requested by a physician.

• Followed infectdion-control and safely

procedures to carrying out daily functions.

• Documented and verified all patients

according to requisitions.

• Samples were labeled, spent, placed in a freezer, and bagged for lab pickup. Phlebotomist

CSL Plasma Charlotte, NC

September 2022 to February 2024

• Obtained blood samples for medical testing through straight needle venipuncture.

• Followed infection-control and safety procedures to carry out daily phlebotomy functions.

• Prepared plasma collecting equipment to safely collect donors plasma and safely turned in all labeled plasma bottles and any blood samples to lab.

• Built trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting plasma specimens.

• Worked collaboratively with other coworkers and the donor support department to ensure high quality of service. DPS/weekend House Lead

ASMC Charlotte, NC

June 2020 to June 2022

• Supervised six clients with disabilities

• Made sure all residents fed themselves with my assistance.

• Made sure they worked on their daily goals/ISPs

• Monitored and administered their medication.

• Transport clients from day programs or foe personal and household shopping. Amazon DSP Driver

Libra Charlotte, NC

September 2021 to December 2021

•Operate a delivery vehicle safely and follow all traffic laws.

•Load, organize, and deliver packages according to route plans.

•Scan and track packages to ensure accurate delivery records.

•Report vehicle maintenance needs or delivery issues promptly if it was needed. Customer Service Representative

iQor Charlotte, NC

September 2018 to June 2020

• Answered inbound and outbound calls, greeted customers with energy and enthusiasm.

• Understood and strived to meet or exceed call center metrics while providing excellent and consistent customer service.

• Meet department productivity and quality standards. Education

Liberal Arts & Sciences (Associate's degree)

CTU Online

February 2014 to June 2016

Cosmetology (Trade school)

Paul mitchell school charlotte

March 2012 to February 2013

General Studies (High school)

Zebulon B Vance High School Charlotte, NC

January 2000 to December 2001

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