All Around General Virtual Assistant

SARAH JANE SEBASTIAN

GENERAL VIRTUAL ASSISTANT

PERSONAL PROFILE:

A highly organized and proactive General Virtual Assistant with over 20 years of experience providing administrative support to businesses and entrepreneurs across various industries. Skilled in managing calendars, email correspondence, data entry, customer service, social media management, and project coordination. Proficient in using tools like Google Suite, Microsoft Office, Trello, Asana, and other productivity platforms to streamline tasks and improve efficiency. I am passionate about helping clients optimize their daily operations, enhance productivity, and ensure excellent communication across all channels. With a commitment to efficiency and problem-solving, Looking for opportunities to assist business owners and executives in managing their day-to-day operations, optimizing workflows, and allowing them to focus on growth. CONTACT DETAILS:

Address: 213 San Guillermo St. Putatan, Muntinlupa City, Philippines 1772 Email: *****.*********@*****.*** / *********.*********@*****.*** Mobile Number: +63-915-***-**** / +63-998-***-**** SOFTWARE/TOOLS HANDLED:

*Base Camp *Boomtown *Five9 *Microsoft CRM Dynamics *Zoiper *Max Communicator *Constant Contact *Project Place *EZLabor *Time Doctor *Invisionapp *MyXT (Cloud Based) *TeamViewer

*Zendesk *Kayako *Traffic Geyser *Infusionsoft *Mailchimp *AWeber *Wordpress *Inventory Lab

*AppEagle *Evernote *ApartmentData *Jing *Screencast *Gotomeeting *Zoom *Google Meet *MS Teams *Resman *Nexus *QuickBooks *Radius *AirBnB *Salesforce *Sugar CRM *Bugzilla *Amazon S3 *Oaxray *iDrive *Dropbox *Amazon SellerCentral *Hello Profit *Zendesk *Asana *AvidXchange

*Tahometer *Slack *Zoho Recruiter *Zoho CRM *Zoho Sign *Active Collab *Trello *Unleashed *MT4 Platform *Hip Chat *Hunter *Lead Leaper *Hiretual *LastPass *Betternet *Safer VPN *Jungle Scout

*GSuite *Airtable *LeadPages *Process St *MS Office 365 *LinkedIn * WebEx *SharePoint *Loom

*ConnectWise *Help Scout *Active Campaign *Intercom *Bamboo HR *Stripe *Monday.com *ClickUp

*Calendly *Jot Form *Hello Sign *DocuSign *Hunter.io *PTK Connect *Freshdesk *FreshCaller

*HubSpot *Notion *Carbon *Citrix Viewer *Jira *Harvest *Buffer *HootSuite *Wrike *Canva

*Grammarly *Ring Central *8x8 Phone System *Google WorkSpace *Discord *WhatsApp *Telegram

*Skype *Atlassian * MS Dynamics 365

SKILLS & QUALIFICATIONS:

Qualifications:

● Educational Background: Colegio De San Juan De Letran - Calamba (B.S Information Technology major in Computer Science)

● Experience: Proven experience in administrative support, virtual assistance, customer service, and other related fields.

Skills:

1.Technical Skills:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Drive, Calendar).

Familiarity with CRM software (Salesforce, HubSpot), project management tools (Trello, Asana, ClickUp, Monday.com, Wrike), and communication platforms (Zoom, Slack, Skype).

Social media management and scheduling tools (Hootsuite, Buffer).

Basic design skills with tools like Canva for content creation.

Cloud storage management (Google Drive, Dropbox). 2.Administrative Skills:

Email and calendar management, scheduling, and appointment coordination.

Data entry, document preparation, and filing.

Customer support, client communication, and follow-up.

Travel coordination and research tasks.

Recruiting, Training, Onboarding, Payroll

Light Bookkeeping

Calendar Management

Email Management

Creating/Revising SOPs, Workflows, and Processes

Event Planner and Management

Research

3.Soft Skills:

Strong time management and multitasking abilities.

Adaptable, with the ability to quickly learn new tools and processes.

Excellent written and verbal communication skills.

Attention to detail, problem-solving, and maintaining confidentiality.

Professional, reliable, and accountable with a customer-centric approach. WORK EXPERIENCE:

Virtual Assistant

Agency Brokerage Consultants June 1, 2025 - May 20, 2026 Intake Coordinator (Part-time / On-call)

Credit Repair Lawyers of America February 2024

General Virtual Assistant (Part-time)

Big City Tourism April 2024 - September 2024

Freelance Independent General Virtual Assistant

Short Projects/Gigs May 2023 - April 2024

Maintenance Coordinator/Scheduler

Pass the Keys November 2021 – April 2023

General Virtual Assistant

SI Communities July 2021 – March 2023

DocumentSupportSpecialist (Part-time)

Numerologist June 2020 - July 2021

Operations Coordinator

Honeybar Media Mar 2020 - Mar 2021

Researcher / Data Entry Virtual Assistant

Quikclicks.com.au June 2017 – 2020 (Project Based) Forex and Crypto Currency Trader (Independent)

June 2016 – 2021

Logistics Operations Manager

Roy Roger SIA February 2017 – March 2019

Senior HR Recruiter (Project Based)

Argusx Talent Services August 2017 – February 2019 Operations Manager

Young America LLC. December 2014 – June 2016

HR Sourcing Consultant

Pursuit of Excellence (POEHR) September 2013 – October 2016 General Virtual Assistant (Short Project)

Couturing.com August 2013 - December 2013

Business Consultant Manager

Tavina International December 2012 – July 2013

Real Estate Virtual Assistant

Compass Law LLC December 2011 – December 2012

General Virtual Assistant

Oneking Telecom January 2012 – May 2012 (Part-time) General Virtual Assistant

Azure March 2012 – July 2012 (Part-time)

Operations Manager/Virtual Personal Assistant

Multisoft Corporation January 2009 – Nov 2011

Operations Manager

Dial-A-Bottle Ontario August 2009 – December 2009 Account Manager/Level 3 TechnicalSupport/Software Tester Traffic Geyser October 2008 – November 2009

Real Estate Virtual Assistant/Operations Manager/Trainer Foreclosure Prevention Institute LLC. Jan 2009 – Jun 2009 Home-Based Contractor (Home Based Call Center Agent-MMH) C a l l w o r k z February 6, 2008 – January 28, 2009 Home Based Technical Support (Quest Diagnostics – Shakers) TGK - Asia January 2006 – February 5, 2008

Customer Service Representative (Humana)

APAC Customer Services January 2006 – August 2006 Customer Service Representative (Direct Response)

West Contact Services Inc. Dec 2004 – December 2005 May 21, 2026

To Whom It May Concern,

I am pleased to provide this letter of recommendation for Jane Sebastian, who worked with our team as a Virtual Assistant for approximately one year. During that time, she made meaningful contributions to our CRM data operations, and I am happy to speak to her strengths as a remote professional.

Jane was responsible for a substantial ongoing workload, consistently putting in 40 to 45 hours per week focused on researching and processing leads within our CRM system. Her work involved identifying and evaluating companies and contacts and qualifying them as accounts. This required familiarity with our CRM platform, attention to detail in data entry, and the ability to exercise independent judgment when assessing leads.

One of Jane’s notable qualities was her ability to work with a high degree of independence. She required minimal day-to-day oversight and was self-directed in managing her workload and meeting expectations. She demonstrated reliability and consistency throughout her tenure and was professional in all of our communications. I believe Jane would be a strong fit for roles that involve data research and management, or virtual administrative support roles in environments where self- sufficiency and consistency are needed.

Please feel free to reach out if you have any questions. Sincerely,

Michael Mensch, CEO

Agency Brokerage Consultants

Office: 321-***-****

Email: *******@***************.***

August 18, 2021

Dear Hiring Manager,

It is my absolute pleasure to recommend Jane Sebastian for a position within your organization. During my time as Director of Operations for a large personal development brand, I hired Jane to help me with process documentation via Process.St. She had an in-depth understanding of the program and was so proficient at the role I hired her for that I quickly began looking for ways to expand her position.

Jane agreed to help me as I established a QA team for both ephemeral and evergreen aspects of the business. Together we established extensive checklists and an ongoing protocol for end-user testing for all aspects of the business, and I felt quite comfortable leaving Jane to not only run the QA program but also to manage a team in implementing the procedures we had created.

Throughout this process, Jane managed this important aspect of the business independently, ensuring QA was run and issues were fixed on schedule and without issue. As you can imagine, it requires a high level of trust to pass over such a critical aspect of a business with minimal supervision. Because of the quality of her work, I was able to leave it in her hands and simply rely on her reporting each month.

Jane holds herself and her work to a high standard and I know she would be an incredibly valuable member of your team. Her skill set goes beyond simply VA skills and truly, I think there is no limit to her capabilities.

She is someone you can train and trust that she will supervise herself, continuing to execute exemplary work even without someone looking over her shoulder. She is a Process.St expert, but her abilities are by no means limited to that program. Do not hesitate to hire Jane for your team. She will absolutely be an asset that will provide more value than you can imagine. If you have any questions or would like to discuss in more detail, please reach out to me at ***********@*****.***. But what I will tell you is exactly this: hire Jane and don’t look back.

Thank you for your time and congrats on the opportunity for a wonderful new addition to your team!

All the best,

Carli J Small

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