Field Service & Maintenance Technician Expert

NEFTALI MARLOWE

Field Service Technician / Maintenance Technician • Port Richey, FL • 727-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Experienced Field Service and Maintenance Technician with 15+ years of hands-on experience in installation, maintenance, and troubleshooting of technical systems in residential and commercial environments. Proven ability to handle 5–8 service calls daily, work independently, and maintain high-quality standards across multiple job sites. Strong in diagnostics, safety compliance, and customer service. Bilingual in English and Spanish.

TECHNICAL & OPERATIONAL SKILLS

Installation & Maintenance • Systems Diagnostics • Field Service Operations • Technical Tools & Equipment • Documentation & Reporting • Troubleshooting & Repairs • Safety & NFPA Compliance • Preventive Maintenance • Customer Service • Microsoft Excel PROFESSIONAL EXPERIENCE

Field Service Technician / Installer — Fort Knox Fire and Communications, Inc. (2024–2026) Managed 5–8 service calls daily across residential and commercial sites. Installed, tested, and maintained systems while ensuring compliance with safety standards. Diagnosed and repaired system issues efficiently, minimizing downtime. Worked independently while maintaining strong customer satisfaction.

Field Service Technician / Installer — State Alarm Inc. (2009–2024) Performed installations, inspections, and repairs across multiple job sites daily. Handled troubleshooting and maintenance to ensure system reliability and performance. Delivered strong customer service and maintained accurate documentation. Low Voltage Systems Specialist — LVS (2005–2009)

Upgraded outdated systems and supported installations to improve performance and efficiency. EDUCATION & CERTIFICATIONS

Associate Degree, Low Voltage Systems — Tampa Technician Institute • NICET-FAS • FASA/BASA • Alarm Installer License • Low Voltage License • Driver’s License LANGUAGES

English (Fluent) • Spanish (Fluent)