Customer Service & Administrative Professional
Resume:
Christina Taylor
Homestead, FL *****
*******************@*****.***
• More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems.
• Excellent working knowledge of Microsoft word, Excel, WordPerfect, power point.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as "Total Quality Customer Service Professional."
• Develop plan, conduct audits and, process payroll and payroll tax reports and filings, and maintain/ update accurate inventories.
Willing to relocate to: Lakeland, FL - Kissimmee, FL - Davenport, FL Authorized to work in the US for any employer
Work Experience
Patient Financial Services Representative
Community Health of South Florida, Inc-Miami, FL
March 2023 to Present
Service Department Receptionist
South Motors BMW-Miami, FL
March 2021 to Present
Checking in and out customers, making Appointments, Customer Service, Clerical Services etc. Cashier/Customer Service
Publix-Miami, FL
November 2019 to June 2020
Cash handling and assisting customer concerns and complaints School Crossing Guard
Miami-dade Police department-Doral, FL
August 2017 to June 2019
Crossing Children and pedestrian across the street safety and directing traffic.. Dealership Coordinator
DriveTime-Miami, FL
December 2017 to January 2019
Clerical position..
Cashier/Accounting
Spitzer Chrysler Dodge Jeep Ram-Homestead, FL
October 2015 to August 2017
Responsibilities
Cashier, accounting, answering phone calls, services calls and payments, updating and closing out accounts and services tickets, filing, tag transfer, ensuring temporary tag, taking payments. . Customer Service, Cashier
Kmart-Cutler Bay, FL
February 2011 to March 2012
Cash handling, returns, exchanges, refused, credit card transactions, checks, waylay etc. Customer Service Representative/ Cashier
Lowes-Homestead, FL
April 2010 to July 2010
• Customer services rep., Cash Handling, Credit Card and Check transaction, refunds and returns, assisting customer, taking calls etc.
Customer Services Rep
DIRECTV/Convergys's-Valdosta, GA
October 2007 to March 2008
• Inbound and Outbound Calling
• Assisting Customer with bill paying etc.
• Selling new and upgrade equipment
• Troubleshooting equipment
Education
Associate of Arts in Communications & Public Relations Robert Morgan Voc-Tech Institute - Miami, FL, US
January 2021 to Present
American Academy - Miami, FL, US
March 2019 to December 2020
Skills
• Excel (5 years)
• Account Management (6 years)
• Organizational Skills (5 years)
• Training
• Clerical experience (10+ years)
• Dealership Experience (6 years)
• Has empathy for the customers situation
• Blood sampling
• Cash Handling (10+ years)
• Management
• Microsoft Office (5 years)
• Created customer satisfaction survey, drastically reducing potential problems. Authorized to work in the US for any employer
• Quickbooks
• Operations
• Administrative experience (2 years)
• Proactive planning led to notable increase in morale in all departments.
• Computer literacy (6 years)
• Word (5 years)
• Patient care (1 year)
• Inventory (4 years)
• Office Experience (4 years)
• Detailed Oriented
• Is able to communicate clearly, both written and in speech
• Customer Service (10+ years)
• Outlook
• Receptionist (5 years)
• Time Management (10+ years)
• Cashiering (10+ years)
• Phlebotomy (2 years)
• retail sales (10+ years)
• CPR (1 year)
• Sales (10+ years)
• Analysis skills
• Customer service
• HIPAA
• Medical office experience
• English
• Computer skills
• Epic
• Medical terminology
• Front desk
• Customer relationship management
• Cash handling
• Accounting
• Budgeting
• Retail sales
• Cold calling
• Cash register
• Dealership experience
• Section 8
• Quality control
• Communication skills
• Negotiation
Certifications and Licenses
BLS Certification
March 2021 to Present
Assessments
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Completed
June 2023
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Completed
July 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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