Property & Project Manager with 17+ Years Experience

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SAYBAH KOLAKO

Millersville, MD *****

**********@*****.*** / 202-***-****

SUMMARY

Dynamic Property Manager with over 17+ years of experience in management and leasing, delivering exceptional operational and financial outcomes across diverse properties. Proven track record in executing complex projects, including financial reporting and operational initiatives, while adhering to strict policies and budgets. Expertise in fostering strong relationships with senior leadership and leading high-performing teams to enhance property efficiency and performance. I aim to leverage my extensive experience in a project management or regional property management role to drive business objectives. SKILLS

● Strategic planning

● Leadership

● Budget forecasts

● Analytical skills

● Operational Management

● Customer Satisfaction

● Financial reporting

EXPERIENCE:

BUSINESSMANAGER, THESEASONESAPARTMENTS/ GOLDOLLER-LAUREL, MD AUGUST2024 -PRESENT

● Efficiently collect rent payments and past due balances from residents, ensuring timely processing and adherence to company standards.

● Accurately maintain all resident files, guaranteeing complete and precise paperwork and documentation.

● Proactively resolve resident complaints and effectively direct pertinent issues to the Community Manager for swift resolution.

● Conduct thorough resident move-out apartment inspections and complete deposit accountings with the Community Manager’s approval.

● Diligently maintain all account records and transactions, including NSF’s, rent allowances, concessions, rent increases, and other management-approved debits and credits.

● In the Community Manager’s absence, confidently monitor staff to ensure the seamless operation of the community.

● Possess comprehensive knowledge of the local area and the community, showcasing its advantages to prospective residents.

General Manager, Union Heights, East & West / Kettler Management - Washington, D.C 07/2023 - 03/2024

● I lead by example and embody the standards and behaviors that reflect Kettler's core values and culture.

● I consistently execute sales, marketing, and operational strategies that drive us toward our budgeted occupancy and customer retention goals. My commitment to delivering timely and accurate financial and operational reports to our clients sets a high standard of professionalism and accountability.

.● I take the initiative to contact current residents with outstanding rent balances, significantly improving collections across all sites. I also effectively gather and review quotes for essential maintenance services, including landscaping, trash removal, and snow removal, ensuring we maintain top-notch community presentation.

● With a keen understanding of competitive marketplace intelligence, I drive guest satisfaction, resulting in exceptional customer ratings and impressive community reviews.

● Throughout my career, I have achieved top online rankings from J. Turner ORA and garnered prestigious honors like the PACE awards and recognitions from Kingsley and A+ Epic with Apartment Ratings/SatisFacts.

● I am proud of my ability to stabilize communities, maintain open lines of communication with owners and residents, produce detailed monthly and weekly financial reports, and ensure rigorous compliance with federal regulations.

● I expertly oversee employee relations, leading hiring, training, and evaluations while strategically planning daily activities and implementing effective company policies and programs.

● Furthermore, I develop and execute operational strategies that enhance efficiency, reduce costs, and maximize customer satisfaction. I prepare comprehensive reports for senior leadership that clearly highlight key performance metrics related to our operational success. District Manager III / Liberty Military Housing - Annapolis, MD 05/2022 - 04/2023

● Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.

● Evaluate staff efficiency and provide ongoing training, coaching, counseling, and supportive leadership.

● Ensure all employees comply with company policies and procedures and complete required training on time.

● Responsible for the community budget and achievement of operational, financial, and occupancy goals, which included overseeing, reviewing, and monitoring all district accounting and economic matters, processing of A/P, A/R, delinquencies, processing PAFs, budget approvals, collections, invoicing, etc.

● Oversee all capital expenditure projects for the community, including approvals, letters, tracking, scheduling, and inspections.

● Comply with all federal, state, and local applicable laws, including Fair Housing, OSHA safety regulations, local laws regarding health, safety, or the environment, and LMH Standard Operating Procedures and Policies.

● Work with the Navy partners, district staff, and community services team to develop and/or implement resident retention programs, resident functions, monthly newsletters, etc. Senior Community Manager- Lease-Up / Lync At Alterra -Grady Management Inc - Hyattsville, MD 12/2018- 05/2022

● Spearheads operations, managing all financial aspects that contribute to exceeding business objectives.

● Oversee the administration and completion of the resident renewal, move-in, and move-out process, as well as provide a detailed and strategic monthly forecast, monthly operating report, and executive summary of operations.

● Analyze the operations report to track community performance and understand the impact of local economic conditions on community operations.

● Manages the performance of employees by conducting performance appraisals as well as providing development support, coaching, counseling, and training

● Maximizes efficiency by maintaining accurate and in-depth knowledge of community inventory, pricing, and availability, and general knowledge of competitors

● Builds and cultivates strong relationships and loyalty with all constituents while maintaining expert-level competitive marketplace intelligence

● Maintained all account records and transactions, including NSFs, rent concessions, rent increases, and other management-approved debits and credits

● Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.

Community Manager / Greystar - Old Town, VA 11/2015- 12/2018

● Developed and executed community outreach strategies, increasing engagement.

● Monitored lease and renewal rental rates with leadership recommendations for change implementation.

● Reviewed and prepared the annual budget to accurately reflect goals for upper management, owners, and investors by deadlines.

.● Analyzed budget guidelines to reduce costs, aggressively pursued lease renewals before expirations, and increased net operating income.

● Exceeded goals by providing leadership and overseeing all employee relations, including hiring, training, and employee development, and ensuring all employees received fair performance reviews Assistant Community Manager / Winn Residential - Alexandria, VA 11/2014 - 11/2015

● Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.

● Facilitate all aspects of apartment leasing, including touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.

● Provide exceptional customer service, promptly respond to resident issues and complaints, and promote positive resident relations.

● Assist in all physical and financial management facets, as needed and assigned.

● Assist with recertifications, rent collection, and serving notices.

● Act as Property Manager in the Manager's absence for a specified time.

● Prepare financial reports for the property manager, such as resident correspondence and recertification notices.

● Monitor the flow of accounts payable, from issuing purchase orders to processing invoices. Leasing Consultant / UDR - Alexandria, VA 05/2010- 11/2014

● Conduct property tours for future residents and visitors.

● Provide high hospitality and customer service to current and future residents and guests.

● Process documentation such as credit screening, criminal background checks, lease and move-in packages, and lease signing

● Inspect apartments before occupancy and ensure the apartment is in excellent condition.

● Direct the marketing, advertising, and sales activities and ensure the apartments are available for occupancy to achieve the property's revenue and occupancy goals.

● Assist with the lease renewal program and the communication process. Leasing Consultant / ARCHSTONE - Crystal City, VA 11/2006 - 05/2010

● Performs all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.

● Inspect apartments before residents move in to ensure they are move-in-ready and schedule any outstanding items to be addressed with the maintenance team.

● Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community's established policies for concessions, specials, and other programs to boost occupancy.

● Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools

(Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.

● Property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.

CERTIFICATIONS

● Certified Community Association Manager

● Bachelor of Art Business Management, American Public University 2019

● Inclusionary Zoning Certification (IZ)

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