Senior Desktop Support Specialist with 20+ Years Experience

Objective

Senior Desktop Support professional with over 20 years of experience seeking a professional, challenging and secure Desktop Support position in an environment where I can utilize my knowledge, skills and experience.

Technical Skills

Professional

experience

Desktop PCs: HP, Compaq, Dell, IBM Lenovo

Servers: HP, Dell

Laptops: Lenovo ThinkPad, HP, Dell, Apple MAC

Phone: Cisco Phone, Android, IPhone

Printers & Fax: HP, Brother, Lexmark, Ricoh, Xerox

Trading Platforms: TT, Fidessa, Reuters Dealing 3000, EBS, Bloomberg, CQG Trader, UBS Trader,

Market Data Systems: Bloomberg, Reuters Kobra 3000, Reuters Eikon, Future Source, CQG Integrated

Desktop Software: Tanium, All Windows and Office 365, Outlook, Teams, Azure Portal, Microsoft Entra, Azure Virtual Desktop, Service Now, SCCM, Adobe Acrobat, Remote desktop, VMWare Horizon client, Cisco VPN, Global Protect VPN,

Server Software: Windows server 2003 / 2008 / 2012 R2, 2016, 2019,

12/2015 – 06/01/26 AHEAD (Acquired Computer Design and Integration (CDI))) New York, NY

●Heavy user in person and remote support, and ticket creation in Service Now and Connect Wise.

●Going onsite to clients and providing white glove service

●Security and monitoring of servers, laptops and workstations using Tanium and SCCM

●Software deployment using Tanium

●Remote to user laptops and workstations using Tanium and SCCM

●Creating User Accounts, Creating local and Global Groups in Azure and in Active Directory

●Sharing Folders, Planning and Assigning permissions and system policies.

●Reconfiguring virtual machine resources like CPU, Memory and Disk space.

●Creating roles and assigning permissions to individuals and groups on different levels.

●Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

●Work with vendor support contacts to resolve technical problems with servers, desktops, & laptops.

●Resolve customer technical issues through diligent research, replication and troubleshooting

●Keep the clients updated about the progress on their support tickets.

●Provide detailed documentation about the problem description and the actions taken to fix.

●Write documentation and instructions and publish on our Service now portal

8/99 – 10/2015 SOCIETE GENERALE (acquired Newedge LLC) New York, NY

Trading floor desktop, server and application support Level 2 - 3

●Heavy trading floor user in person hardware and software support.

●Jira ticket system and heavy user phone support and problem troubleshooting

●Reuters, Future Source, Bloomberg, CQG, TT, Fidessa market data systems installation and support.

●Heavy application support for Currenex, FX Integral, FX All, UBS, LME Select, Metals Edge, etc.

●Creating and managing Active Directory user accounts and profiles.

●Active Directory PCs and server migration.

●Setup and manage user accounts, file and folder access using security implementations on file servers

●Hardware and Software installation upgrade and repair of Compaq, HP, and IBM & Dell PCs.

●ALTIRIS image pcs and laptops. Applying patches and sending programs installs and updates.

●Installation and support of printers and fax machines.

●Install, manage, configure, and troubleshoot FTP, DNS, DHCP, WINS, Remote Access, and Network Protocols.

●Installed and configured Windows 9x/NT/2000/XP/Vista/7/8 on IBM Lenovo ThinkPad, Dell, Toshiba and Compaq Laptops to remotely access the clients Intranet and Internet using RAS, Dialup, VPN

●Creating images and re-imaging servers, desktops and laptops using Symantec Altiris and Norton Ghost.

Education: 1992 – 1997 Brooklyn College Bachelor's in computer and information science.

Online Courses:

CBT Nuggets Course - Microsoft Windows Server 2012 70-410 with R2 Updates

CBT Nuggets Course - Microsoft Windows Server 2012 70-411 with R2 Updates

CBT Nuggets Course – CompTIA Network+ N10-006

Azure AZ-104 - Microsoft Azure Administrator

MD-102 Microsoft Administration training

Oleg Lubarsky

Email: *********@*******.***

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