Senior Salesforce Developer & Platform Architect

TEJASWI

Senior Salesforce Developer

Phone: 779-***-**** Email: *******.*****@*****.*** LinkedIn: www.linkedin.com/in/tejaswi-90-t

PROFESSIONAL SUMMARY

Results-driven Senior Salesforce Developer and Platform Architect with 11+ years of enterprise CRM engineering experience across Healthcare, Financial Services, and Retail domains. Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and Salesforce DX with hands-on delivery across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, Financial Services Cloud, Salesforce CPQ, Revenue Cloud, Marketing Cloud, and Salesforce Data Cloud. Proven architect of enterprise integrations via MuleSoft Anypoint Platform, REST/SOAP/Bulk APIs, Platform Events, and Change Data Capture. Led CI/CD DevOps pipelines using Copado, Salesforce DX, GitHub Actions, and Git — achieving zero-defect production releases and 95%+ Apex test coverage. Experienced with Einstein AI, Agentforce, Einstein GPT, Next Best Action, Einstein Bots, CRM Analytics (Tableau CRM), and Salesforce Data Cloud. Skilled in Salesforce security governance — Profiles, Permission Sets, FLS, OWD, Sharing Rules, and Salesforce Shield — including HIPAA- and SOX-compliant environments. Strong technical leader who mentors developers, drives architecture reviews, and translates complex business requirements into scalable Salesforce solutions.

CORE COMPETENCIES

Salesforce Architecture & Design

Lightning Web Components (LWC)

Apex / Async Apex

Einstein AI & Agent force

Salesforce Data Cloud

MuleSoft API Integration

Sales Cloud / Service Cloud / CPQ

Health Cloud / Experience Cloud

Marketing Cloud / AMP script

CI/CD: Copado & Salesforce DX

Technical Leadership & Mentoring

Agile / Scrum / Safe

Platform Events & CDC

Security Model & Compliance

Stakeholder Communication

TECHNICAL SKILLS

Salesforce Clouds

Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, Marketing Cloud, Salesforce CPQ, Revenue Cloud, Financial Services Cloud (FSC), Community Cloud

AI & Automation

Einstein AI, Agent force, Einstein Copilot, Prompt Builder, Einstein Analytics (CRM Analytics), Einstein Next Best Action, Einstein Prediction Builder, Salesforce Flow (Record-Triggered, Screen, Auto-Launched, Scheduled)

Data Cloud

Salesforce Data Cloud, Data Streams, Identity Resolution, Calculated Insights, Data Graphs, Activation Targets, Unified Customer Profile

Development

Apex Classes & Triggers, Batch Apex, Scheduled Apex, Queueable Apex, Future Methods, Continuation, LWC, Aura Components, Visualforce Pages & Controllers, SLDS, JavaScript (ES6+)

Integration & APIs

REST APIs, SOAP APIs, MuleSoft (Any point Platform), Platform Events, Change Data Capture (CDC), Streaming API, Pub/Sub API, Named Credentials, Connected Apps, JWT OAuth 2.0, External Services

DevOps & CI/CD

Copado, Salesforce DX (SFDX), Git, GitHub, GitHub Actions, DevOps Centre, ANT Migration Tool, Change Sets, Blue Canvas, VS Code, Jenkins, JIRA

Data & Query

SOQL, SOSL, Data Loader, Workbench, Demand Tools, Bulk API v2, Upset, ETL Tools, Data Cleansing, Data Migration

Testing & QA

Apex Test Classes (90%+ coverage), Jest for LWC, UAT Facilitation, Regression Testing, Postman, Selenium (basic)

Security & Compliance

Profiles, Permission Sets, Permission Set Groups, Sharing Rules, OWD, FLS, Salesforce Shield, Field Audit Trail, Platform Encryption, Event Monitoring, HIPAA, SOX, GDPR awareness

Architecture

Declarative vs. Programmatic design decisions, Domain/Service Layer patterns, Event-Driven Architecture, Multi-Org Strategy, Technical Debt Remediation, Scalability & Governor Limit patterns

Methodologies

Agile/Scrum, SAFe, TDD, DevOps Best Practices, Sprint Planning, Code Review, Pair Programming, Technical Documentation

CERTIFICATIONS

•Salesforce Certified Platform Developer I

•Salesforce Certified Administrator (SCA)

•Salesforce CPQ Specialist

•Salesforce AI Associate

•Salesforce Certified Platform Developer II

PROFESSIONAL EXPERIENCE

Senior Salesforce Developer

ICAD Health Nashua, NH August 2023 – Present

Led a 4-member Salesforce engineering team delivering HIPAA-compliant Health Cloud, LWC, Apex, and AI-powered solutions for a healthcare technology company. Drove architectural decisions, CI/CD maturity, and enterprise MuleSoft integrations in an Agile environment.

•Salesforce Platform Architecture: Designed end-to-end enterprise Salesforce solutions across Health Cloud, Sales Cloud, and Experience Cloud — defined org governance standards including OWD, sharing rules, permission sets, FLS, and field-level security models supporting HIPAA compliance with zero audit findings.

•Apex & Async Development: Built scalable back-end business logic using Batch Apex, Queueable Apex, Scheduled Jobs, and Governor Limit-conscious triggers processing 1M+ records nightly with 90%+ test coverage and zero production incidents.

•Lightning Web Components (LWC): Migrated 12 Aura components to LWC using SLDS, Wire Adapters, and LMS — improving page load performance by 40% and enabling full mobile Salesforce app support for clinical teams.

•MuleSoft & API Integration: Architected bidirectional MuleSoft Anypoint Platform integrations connecting Salesforce Health Cloud with MRI radiology, EHR systems, and third-party clinical platforms — eliminated manual data entry across 500+ daily transactions using API-led connectivity patterns.

•Platform Events & Change Data Capture: Designed event-driven architecture using Platform Events and CDC for real-time clinical data synchronization — reduced EHR-to-Salesforce latency from batch-cycle delays to near-real-time updates.

•Salesforce DX & CI/CD DevOps: Managed Copado pipelines, scratch org environments, SFDX source-driven development, and GitHub Actions automation — delivered 30+ defect-free production releases with automated Apex test gate enforcement.

•Einstein AI &Agentforce: Implemented Einstein Next Best Action, piloted Agentforce AI agents for patient intake and case routing, and configured Einstein GPT-powered Copilot actions enabling natural-language queries — reduced manual case triage effort by 45% and handle time by 25%.

•Salesforce Flows & Declarative Automation: Built 20+ Record-Triggered, Screen, and Auto-Launched Flows replacing legacy Process Builder automations — reduced declarative automation maintenance overhead by 50% and prepared org for Salesforce's roadmap deprecations.

•Salesforce Data Cloud (CDP): Configured Data Streams, Identity Resolution, and Unified Customer Profiles within Salesforce Data Cloud to support personalized patient outreach and Einstein AI segmentation across 100K+ patient records.

•Security & Compliance (Salesforce Shield): Implemented Permission Sets, Sharing Model, FLS, and Salesforce Shield Platform Encryption — achieved zero HIPAA audit findings across 4 consecutive compliance cycles.

•Technical Leadership & Mentorship: Led and mentored 3 developers through code reviews, pair programming, and sprint planning — improved team velocity by 35%, reduced production defects by 60%, and drove Architecture Review Board approvals on 20+ feature evaluations.

Environment: Salesforce Health Cloud, Sales Cloud, Experience Cloud, LWC, Apex, Async Apex, REST APIs, MuleSoft Anypoint Platform, Platform Events, CDC, Einstein AI, Agentforce, Einstein Copilot, Salesforce Data Cloud, Copado CI/CD, SFDX, GitHub Actions, Salesforce Shield, HIPAA, Agile/Scrum.

Salesforce Developer

TIAA Charlotte, NC June 2019 – July 2023

Delivered Salesforce CPQ, Financial Services Cloud, Marketing Cloud, Data Cloud, and CRM Analytics solutions for a leading financial services organization in a SOX-regulated environment. Led enterprise MuleSoft integrations with core banking systems and drove full CPQ implementation.

•MuleSoft Enterprise Integration: Designed and implemented MuleSoft Anypoint Platform API-led connectivity integrating Salesforce with core banking, policy administration, and compliance systems — enabled secure real-time data exchange across 6 enterprise applications and established reusable API Gateway patterns.

•Salesforce Data Cloud (CDP): Implemented Salesforce Data Cloud to unify customer data from CRM, Marketing Cloud, and core banking — established Identity Resolution and Unified Customer Profiles for 2M+ clients, powering Einstein AI segmentation and real-time Marketing Cloud activation.

•CRM Analytics (Tableau CRM): Built CRM Analytics dashboards with SAQL queries and dataset recipes for AUM tracking, pipeline forecasting, and client retention risk scoring — replaced 15 manual Excel reports saving 20+ analyst hours/week.

•Apex & SOQL Performance Engineering: Developed Governor Limit-conscious Apex triggers, SOQL-optimized queries with bulk-safe DML patterns, and Queueable Apex chains — maintained 92%+ test coverage and zero production Governor Limit violations across 4 years in a high-volume financial environment.

•Salesforce CPQ & Revenue Cloud: Led full CPQ implementation including product bundles, pricing rules, discount schedules, quote templates, and multi-tier approval workflows for a 200-product financial catalog — saved 15+ hours/week of manual review effort.

•Financial Services Cloud (FSC): Customized FSC for client onboarding, household management, AUM tracking, and relationship manager dashboards — reduced client onboarding cycle from 10 days to 3 days.

•Einstein Next Best Action & AI: Configured Einstein Next Best Action recommendations on Opportunity records delivering AI-driven product suggestions — increased cross-sell conversion rate by 18%.

•Marketing Cloud & Pardot: Built Journey Builder, AMPscript, and Automation Studio campaigns for 500K+ client segments, integrating Data Cloud audience segmentation for real-time personalization via API-led Salesforce-Marketing Cloud connector.

•Salesforce Shield & SOX Compliance: Implemented Salesforce Shield Field Audit Trail, Event Monitoring, and Platform Encryption across 40+ sensitive financial fields — passed SOX audits with zero findings for 4 consecutive quarters.

•Experience Cloud (Partner Portal): Built and configured Experience Cloud digital experience sites for financial advisor partner portal, implementing custom LWC components, permission set access controls, and branded Salesforce community themes.

•CI/CD Pipeline Leadership: Led DevOps transformation using Copado, Git branching strategy, and automated deployments across a 10-developer team — reduced deployment failures by 80% and release cycle from 3 weeks to 1 week.

•Salesforce DX & Scratch Org Management: Established SFDX source-driven development standards, Unlocked Package adoption, and scratch org provisioning — enabled parallel feature development across distributed team with no sandbox conflicts.

Environment: Salesforce Data Cloud, Financial Services Cloud, Sales Cloud, Service Cloud, CPQ, CRM Analytics (Tableau CRM), Marketing Cloud, MuleSoft Anypoint Platform, Einstein AI, Next Best Action, LWC, Apex, REST/SOAP APIs, Salesforce Shield, Copado CI/CD, SFDX, GitHub, Agile/Scrum, SOX.

Salesforce Developer / Administrator

CBRE Dallas, TX July 2017 – May 2019

Designed and implemented Salesforce CRM solutions for a global commercial real estate firm, automating deal pipelines, client management, and property transaction workflows. Introduced CI/CD practices and drove Salesforce adoption from 60% to 92% across 500+ users.

•Salesforce DX & Version Control: Introduced SFDX source-driven development, scratch orgs, and Git branching strategy to a 12-developer team — reduced sandbox conflicts, established metadata version control, and improved release quality through structured environment promotion.

•LWC Development & Migration: Led migration of 8 Visualforce pages to Lightning Web Components — improved UX responsiveness, enabled mobile Salesforce app support for 200+ field agents, and reduced page rendering time by 35%.

•REST/SOAP API & Platform Events Integration: Built REST/SOAP API integrations connecting Salesforce with ERP, inventory, and billing systems — implemented retry logic, dead-letter queuing via Platform Events, and Named Credentials for OAuth 2.0 secure authentication.

•Flow Automation & Declarative Architecture: Built 15+ complex Flows replacing legacy Workflow Rules and Process Builders — reduced automation maintenance time by 50% and implemented Approval Processes for 10+ deal and contract review workflows.

•Apex Development & Governor Limits: Developed Governor Limit-conscious Apex triggers, classes, and SOQL-optimized queries supporting bulk processing patterns — maintained 88%+ test coverage across all custom code with zero production incidents.

•MuleSoft & Integration Patterns: Designed and implemented integration middleware patterns connecting Salesforce Sales Cloud with ERP and billing platforms — applied Named Credentials and Connected App configurations for secure OAuth 2.0 authentication.

•Security Architecture: Designed role hierarchies, OWD settings, Sharing Rules, and Permission Sets for 500+ users across 6 business units — ensured data governance while enabling cross-team collaboration.

•Data Migration & Bulk Processing: Managed migration of 500K+ property, customer, and contract records using Data Loader and Bulk API v2 — achieved 99.8% data accuracy through pre-migration cleansing and validation rules.

•Build vs. Configure Governance: Evaluated 30+ enhancement requests as senior developer, recommending declarative Flow and Process Builder solutions over custom code — reduced technical debt and maintenance overhead by 40%.

Environment: Salesforce Sales Cloud, Service Cloud, Lightning Experience, LWC, Apex, Visualforce, Flow Builder, SFDX, REST/SOAP APIs, Platform Events, MuleSoft, Bulk API v2, Data Loader, Named Credentials, OWD, Security Model.

Salesforce Developer / Administrator

Charter Communications CT February 2014 – June 2017

Implemented and supported Salesforce CRM for enterprise telecommunications operations, developing automation, integrations, and custom business logic that improved operational efficiency and established a well-governed, scalable Salesforce org.

•Apex Development & SOQL Optimization: Developed Apex Classes, Triggers, Controller Classes, and Extensions implementing complex business logic while adhering to Governor Limits — authored optimized SOQL/SOSL queries reducing average query execution time by 60% on high-volume objects. Maintained 85%+ unit test coverage across all custom code.

•Async Processing & Batch Apex: Built Batch Apex, Scheduled Jobs, and Queueable Apex chains processing 200K+ records nightly for billing sync, notification workflows, and CRM data hygiene — contributed to foundational async processing patterns adopted across later enterprise roles.

•API Development & REST/SOAP Services: Developed and exposed Apex REST/SOAP Web Services integrating Salesforce with billing, provisioning, and inventory management systems — enabled real-time data sync for 10 downstream applications.

•Salesforce DX & Deployment Management: Gained hands-on experience with Change Sets and ANT Migration Tool deployments across Dev QA UAT Production environments — authored deployment runbooks and rollback procedures adopted as team standards.

•Flow & Declarative Automation: Built Workflow Rules, Approval Processes, and Validation Rules for 20+ business processes — reduced data errors by 70% and manual approval steps by 50%, establishing declarative-first automation governance.

•Security & Org Administration: Managed Roles, Profiles, Permission Sets, Sharing Rules, Page Layouts, Record Types, and App configurations for 300+ users across 5 business lines — foundational experience with Salesforce security model and OWD governance.

•LWC & Front-End Contribution: Contributed to Lightning Experience migration from Classic, building and maintaining Visualforce pages and early Aura components for internal operational tools — provided hands-on exposure to Lightning component framework fundamentals.

Environment: Salesforce, Apex, Lightning Experience, SOQL/SOSL, REST/SOAP APIs, Batch & Queueable Apex, Workflow/Approval Automation, Reports & Dashboards, Salesforce DX, ANT, Agile/Scrum.

EDUCATION

Bachelor of Science in Computer Science

Jawaharlal Nehru Technological University (JNTUH), Hyderabad, India — 2010

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