Remote Customer Support Specialist with LMS Expertise

Michael L Gray

Innovative Onboarding Specialist AI Instructor LMS Specialist

Tucson, AZ 520-***-**** *******@***************.***

LinkedIn: linkedin.com/in/michaelleongray

PROFESSIONAL SUMMARY

I help customers, employees, and adult learners move from complexity and hesitation to confident, real-world adoption of tools, systems, and platforms.

With 25+ years of experience in virtual training, LMS support, and program development, I simplify what feels overwhelming and build practical learning experiences that drive engagement, reduce support needs, and improve performance—especially in AI, healthcare training, and digital platforms.

CORE CAPABILITIES

ONBOARDING & ADOPTION

Customer & Employee Onboarding • User Adoption Strategy • Friction Reduction • Platform Implementation

TRAINING & INSTRUCTION

Virtual Instruction • Course Design • AI Training • Adult Learning (Healthcare & Corporate)

SYSTEMS & SUPPORT

Canvas LMS • Blackboard • Technical Troubleshooting • LMS Optimization

STRATEGY & GROWTH

Program Launch • SEO & Digital Marketing • Enrollment Growth • Process Improvement

PROFESSIONAL EXPERIENCE

LMS Specialist AI Instructor Digital Strategy Lead

We Care Online, LLC 2018–Present

• Designed, developed, and taught 6 AI-driven healthcare certification courses, turning complex tools into practical, confidence-building skills

• Delivered Canvas LMS support, improving onboarding, navigation, and usability for instructors and students

• Identified patterns in user behavior and implemented improvements that increased learner success and reduced support friction

• Led website development, SEO, and marketing strategy (Google Ads & Facebook), increasing visibility and enrollment

• Built structured course systems aligned with workforce outcomes

Customer Success Marketing Strategist Technical Trainer

StreamingChurch.tv

• Trained and onboarded organizations to launch and operate live streaming and digital broadcast systems

• Provided real-time troubleshooting and simplified technical adoption for non-technical users

• Built marketing strategies that increased engagement and platform adoption

Certified LifePlan Facilitator

Plan Your Purpose / Paterson Center 2017–Present

• Facilitated purpose discovery and strategic planning experiences

• Helped individuals move from insight to clear, actionable direction

Owner Trainer Digital Marketing Strategist

OnlineBizSmarts.com 2012–2018

• Built and led a consulting practice helping businesses simplify marketing systems and drive growth

• Developed websites, SEO strategies, and practical training programs

ADDITIONAL EXPERIENCE

Innovation Pastor & Leadership Trainer – Alive Church

Corporate Trainer & Management Specialist – JCPenney

• Trained thousands of employees and leaders

• Led enterprise-level technology rollout training

• Built leadership development and operational systems

EDUCATION & CERTIFICATIONS

International Master’s Graduate – LaRed Global Entrepreneurs Institute

Associate of Arts in Theology – Nazarene Bible College

Certified LifePlan Facilitator – Paterson Center

Certified SYMBIS Facilitator

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