Customer-Focused Call Center Professional with Leadership Experience

Sana Atif ********@*****.*** 639-***-**** *** Argyle Street N, Regina, SK

PROFILE

Dedicated and customer-focused professional with strong experience in customer service, hospitality, and team leadership. Proven ability to handle high-volume environments, resolve customer concerns, and maintain service excellence. Seeking a full-time opportunity to contribute strong communication, problem-solving, and operational skills.

WORK EXPERIENCE

Customer Service Representative – HGS, Canada May 2024 – Present

• Handle customer inquiries and provide timely and effective solutions

• Maintain high customer satisfaction through clear communication and professionalism

• Resolve complaints and escalate complex issues appropriately

• Manage high-volume calls in a fast-paced environment

• Accurately document customer interactions and follow procedures

Manager – McDonald’s, Regina Oct 2017 – July 2023

• Led and supervised a team of 20 employees, ensuring smooth daily operations

• Delivered excellent customer service in a high-volume environment

• Trained and coached staff, improving performance and efficiency

• Managed inventory, scheduling, and cost-control measures

• Maintained high standards of cleanliness and food safety

Customer Service Representative – Subway, Ontario Feb 2011 – Sep 2014

• Responded to customer needs and concerns

• Provided product and service information

• Handled orders and payments

• Resolved customer complaints

• Maintained records of interactions

Front Counter Attendant – Tim Horton’s, Ontario Mar 2005 – Jul 2009

• Welcomed customers and provided excellent service

• Handled cash transactions accurately

• Took orders and processed payments

• Resolved customer concerns

• Ensured accuracy in transactions

SKILLS

Strong communication and interpersonal skills, Customer service, and relationship management

Ability to multitask in fast-paced environments, Problem-solving and decision-making

Computer proficiency, Team leadership, and staff training

EDUCATION: Bachelor of Arts in Economics Punjab University, Pakistan 2004

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