Operations & Programs Leader for Education & Veteran Services

Deary D. Hill

Educator Operations & Program Management Leader Veteran Services Specialist

personal 918-***-**** : *********@*****.***

PROFESSIONAL SUMMARY

Versatile and dedicated professional with extensive experience spanning education, leadership development, operations management, property administration, and veteran services support. Known for strong relationship-building skills, disciplined work ethic, and the ability to lead teams, manage complex workloads, and elevate organizational performance. Demonstrated success in helping diverse populations—including students, tenants, staff, and U.S. military veterans—achieve their goals through structured guidance, coaching, and clear communication. Committed to fostering positive learning environments, operational excellence, and community impact CORE LEADERSHIP STRENGTHS

• Leadership & Team Development

• Student Engagement & Instruction

• Operations & Property Management

• Program Coordination & Case Management

• Conflict Resolution & Crisis Response

• Customer / Client Relations

• Communication & Stakeholder Engagement

PROFESSIONAL EXPERIENCE

MUSKOGEE PUBLIC SCHOOLS

Physical Education & Leadership Teacher Aug 2022 – Present

• Lead instruction for students across multiple grade levels, deliver standards-aligned lessons that promote physical fitness, leadership, teamwork, and personal development.

• Design creative, engaging activities that support whole-child growth, social skills, and behavioral development.

• Use data-informed strategies to assess academic performance and adjust instruction to meet diverse learner needs.

• Partner with parents, guardians, and school staff to address student progress, ensure safety, and maintain consistent support structures.

• Serve as a role model and mentor, reinforcing accountability, motivation, and positive decision- making

AUSTIN HEIGHTS APARTMENTS

General Manager 2021 – 2022

• Directed daily operations for a multi-unit residential property, including leasing, tenant relations, financial administration, staffing, and maintenance oversight.

• Led, trained, and motivated a team of leasing professionals, cultivating a customer-centric culture.

• Managed budgets, optimized rental income, reduced operational inefficiencies, and monitored compliance with housing standards and regulations.

• Strengthened resident satisfaction through proactive communication, timely issue resolution, and high service standards

US DEPARTMENT OF VETERAN AFFAIRS

Veteran Claims Examiner Jun 2018 – Jun 2020

• Evaluated and processed veterans’ education benefit claims with a high level of accuracy, confidentiality, and compliance.

• Managed large caseloads while consistently meeting performance metrics, service timelines, and quality-control standards.

• Interpreted regulations to adjudicate new claims, adjustments, reductions, and transfers.

• Prepared official correspondence, case summaries, and detailed reporting for internal and external stakeholders.

• Supported veterans and their families by clarifying benefits, navigating complex requirements, and ensuring transparent communication

TRINITY MULTIFAMILY

Property Manager Jul 2017 – Dec 2017

• Directed leasing, maintenance operations, vendor relationships, and financial reporting for a multifamily housing community.

• Increased occupancy and rental revenues through strong customer service, strategic marketing, and operational improvements.

• Oversaw staff scheduling, training, and performance to maintain quality service delivery and facility standards.

MUSKOGEE NON-PROFIT RESOURCE CENTER

Lead Camp Counselor 2017

• Supervised teams of student volunteers and coordinated weekly enrichment programs for youth participants.

• Designed safe, engaging, educational activities that supported personal growth and community involvement.

• Ensured compliance with safety protocols and organizational policies. ONIN STAFFING

Business Development Representative Dec 2016 – Apr 2017

• Managed inside and field sales activities, strengthening client relationships across an assigned territory.

• Converted sales leads into new client partnerships by presenting customized workforce solutions.

• Produced reports, forecasting, and strategic outreach plans to support revenue growth.

• Collaborated with internal teams to deliver high-quality service to clients across multiple industries.

EDUCATION

Bachelor of Science; Business Administration - Langston University

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