Experienced Administrative Professional with 40+ Years
Resume:
Donna Hahn
Decatur, Illinois
Open to All Days of the Week
Professional Summary
Experienced administrative professional with more than 40 years of success supporting healthcare, education, and office operations environments. Known for creating positive relationships with families, students, patients, and staff through strong communication, kindness, and dependable service. Brings a calm, organized, and people-first approach that translates naturally into early childhood support and childcare administration roles. Seeking a part-time opportunity where professionalism, compassion, and teamwork can make a meaningful difference every day. Core Qualifications
● Child & Family Communication
● Office & Administrative Support
● Attendance & Records Management
● Scheduling & Coordination
● Customer Service Excellence
● Team Collaboration
● Problem Solving & Conflict Resolution
● Data Entry & Documentation
● Confidential Information Handling
● Phone & Front Desk Operations
● Protocol & Procedure Compliance
● Positive Relationship Building
Professional Experience
Decatur Public Schools — Attendance Secretary
Decatur, Illinois 2021–2026
● Managed high-volume phone communication and daily attendance reporting.
● Worked closely with students, parents, and families to improve attendance and student engagement.
● Implemented positive attendance rewards and student-focused activities to encourage participation.
● Maintained accurate records while ensuring professionalism and confidentiality.
● Served as a reliable and welcoming point of contact for students, families, and staff. Crossing Healthcare — Data Entry / Scheduler
Decatur, Illinois 2015–2020
● Coordinated scheduling and maintained accurate patient information records.
● Assisted with administrative workflows and supported efficient office operations.
● Demonstrated attention to detail and strong organizational skills in a fast-paced environment. Decatur Memorial Hospital — Scheduler / Administrative Support Decatur, Illinois 2007–2015
● Supported scheduling, billing, coding, cashiering, and insurance verification processes.
● Managed pre-certification activities and maintained accurate patient data entry.
● Provided dependable customer service while handling sensitive information with discretion. Dr. Jordan Youngerman Plastic Surgery Office — Office Manager Decatur, Illinois 1996–2007
● Oversaw daily office operations for a busy medical practice.
● Managed accounts receivable, scheduling, and office supply inventory.
● Coordinated seminars and maintained surgery schedules.
● Supervised and supported a team of six employees.
● Delivered exceptional customer service while maintaining strict confidentiality standards. St. Mary’s Hospital — Unit Secretary / Trainer
Decatur, Illinois 1974–1996
● Managed nursing floor desk operations including phone communication and patient coordination.
● Transcribed physician orders and coordinated testing schedules.
● Trained incoming unit secretaries and supported efficient departmental communication.
● Built a reputation for reliability, professionalism, and teamwork over a 20+ year tenure. Education
Eisenhower High School
High School Diploma
Personal Strengths
● Friendly and approachable personality
● Excellent listener and communicator
● Compassionate and patient with others
● Strong organizational and multitasking abilities
● Dependable team player with a positive attitude
● Follows procedures carefully while remaining adaptable
● Passionate about helping people and creating welcoming environments
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