Multilingual Administrative Professional Seeking Growth Opportunities

Liliana Speciale

Vaughan, ON +1-647-***-**** *******.********@*****.***

• Looking for a REMOTE POSITION – Administration: Office Manager - Coordinator - Executive or Administrative Assistant

- Customer service - Project Manager - Inside Sales, etc. Worked remotely 6 years.

• Over 15 years experience in Coordination/ Inside Sales/ Projects/ Executive and Administrative Assistant/Administration/ Customer service- B2B and B2C sales.

• Could manage schedules, booking, troubleshooting conflicts for all appointments, travelling, itineraries, expenses, etc.

• Able to manage accurate orders, invoices, quotes, reports, proposals, bid packages, researches for bids and tenders, estimates based on materials, forecasting, data extracts and presentations by applying statistical calculus and business mathematics, negotiations, standards and policies, follow-ups.

• Able to track and analyze information, find the root cause of issues, problem-solver, find solutions and alternatives.

• Provides prompt and accurate responses to customers’ concerns.

• Could coordinate, train and support group of customers (internal or external).

• Experience in events: planning and managing.

• Has the capacity to manage multiple projects at the same time.

• Etiquette and professional efficiency on customers’ calls.

• Computer skills: software: MS Office, Google Workspace, NetSuite, SAP (CRM and ECC), AI (ChatGPT, OpenAI, Gemini, etc), Web design, accounting software (QuickBooks), digital marketing on PC and Apps, Adobe products, MS Publisher, Microsoft Dynamics 365 - CRM and PBI, HubSpot, Monday.com, Notion, JobTread, Salesforce, Trello, SharePoint, Honeybook, Jane app Microsoft Teams, Viewer, Zoom, Google Meet, Slack, social apps, Zendesk, DocuSign, Canva, AS400, ISO, Lotus Notes, Statistical calculus, Quality procedures, ecommerce, accurate keyboarding skills 50 WPM.

• Excellent verbal and written communication, inter-personal and time management skills, detail oriented, able to work both independently and collaboratively in a mufti-disciplined team, team player, very well organized.

• Keen, high energy and quick learner of new technological advances.

• Trainer of new applications with great results.

• Flexible and able to adapt quickly, loves to help others.

• Able to speak/write some French, Italian and Romanian. Note:

• I take pride on my work, I love challenges and I go beyond to ensure all requirements are met efficiently and on time. Willing to relocate to: Remote

Work Experience

Remote - Executive and Administrative Assistant - permanent, full -time Premier Solutions Group Richmond Hill, ON

September 2024 to May 2026

• Provided reports as required by Management on daily basis.

• Managed calendars, emails and travel booking for the CEO and two VPs, budget reports, meetings, documents, presentations, spreadsheets, etc, in SAP.

• Helped Order Management department, entered orders, ensuring the proper communication with customers, for orders’ discrepancies, no stock and reviews.

• Worked on estimates for tenders using different websites and platforms as Ariba, etc.

• Managed customers follow-up calls for proofs’ approvals from Art Department.

• Worked in CRM to enter and extract information from customers profiles.

• Liaison between Marketing and other departments to ensure deadlines were met.

• Supported Customer Care team to review prices, ETAs for items on the company's website, reviewed setup and run charges for the ordered items, accordingly.

• Followed up on proof approval process with customers.

• Coordinated projects and acted as liaison between the Inventory and Shipping departments ensuring smooth operations.

• Performed other administrative tasks.

Sales Analyst Coordinator Administrative and Executive Assistant Customer Service Inside Sales HR recruiter - permanent-full-time

Ronco Protective Products Vaughan, ON

March 2019 to August 2024

• Worked remotely 4 years and 6 months.

• B2B and B2C company.

• Acted as Executive Assistant to VP of Sales: scheduled and managed meetings, emails, proofing, reports, documents, presentations, traveling, itineraries, expenses, communications, proactive problems solving, executive level interactions, etc.

• Managed the Buying Groups and trade shows with all necessary: promotions, sales reports, presentations for quarterly meetings, summits and from traveling, itineraries, booking, communications, etc., to documents.

• Acted as Administrative assistant for a variety of tasks and made sure all were done efficiently, accurate and on-time.

• Worked with the sales managers to negotiate prices and submitted them to Pricing Dept.

• Provided accurate sales reports, qualify leads, proposals, created quotes, orders, invoices, sent samples to the customers upon requests.

• Acted as Customer service to ensure that all issues were resolved for Customer Satisfaction.

• Worked with Marketing and Product Management teams with necessary information, digital marketing, products forms, reports, etc.

• Inserted in Sky Web the Customer inventories requests for specific products, to prevent the warehouse of low inventory.

• Trained the sales team, met them one by one in MS Teams meetings, to use system's existing and new applications, until they were comfortable.

• Created Vendor Price Supports, Special Price Requests, and helped the account managers to increase the businesses by monitoring and managing the pipelines in Sky Web application.

• Worked in the Integration team for Dynamics Microsoft 365 in the company: audited accounts, contacts, Ship To locations, generated reports, etc.

• Created and designed numerous Standard Operating Procedures for the sales team and worked with executives for approvals.

• Monthly created the sales team's dashboards (generated sales reports: quotes, samples, leads, priority products, etc) with data from MS Dynamics 365 CRM and Power BI.

• Worked closely with IT team to have all modules in Power BI and SkyAccess/SkyWeb functional and actively worked to make them user friendly.

• Used IT ticketing application to proactively create and manage applications and reports.

• Managed the loyalty-rebate program to provide the documents to the account managers.

• Worked to search tender opportunities and coordinated to get the crossmatches and items prices, sampling and worked on tenders’ submissions, using RFP sites such as Jagger in Ontario, Merx. Biddingo, Bids&Tenders, Bonfire, Ariba, etc.

• Planned internal team meetings with senior management or other designated team members to go over tasks, duties, and other agenda items, took precise notes, assignments, and, when necessary, followed up with the team.

• Acted as Inside Sales rep, used Microsoft Teams, Zoom, Google Meet for conference calls with prospects, used the sales chains to negotiate and follow-up until the orders were placed.

• Acted as an intermediate between the sales team and other departments.

• Coordinated a large variety of tasks, from Vendor special prices, Customer Inventory, requests to Social Media tools. Executive Assistant Coordinator Inside Sales - permanent-full-time Sun Labels Mississauga, ON

November 2016 to February 2019

• Quoted/Ordered all required materials and resolved all shipping issues.

• Established a monthly sales revenue record that still stands out by using personal lead generations.

• Coordinated with suppliers to book all required orders in timely manners and resolved all the issues at customer level regarding the orders, follow-ups, replacements and returns.

• Participated actively in the hiring process, by screening applicants, scheduling, was part of the interviews, then coordinated the selection process.

• Assisted the outside sales group to land sales, developed strategies to grow customers’ base.

• Worked with Purchasing Dept. to increase the products variety and used strategies to develop B2B sales.

• Acted as Executive Assistant for the President and the two VPs with correspondence, booked meetings, traveling, etc., created presentations and reports for sales meetings, used e-commerce for promoting products.

• Used different social media platforms for advertising and maintained the company's website.

• Monitored daily all late orders, investigated, analyzed and acted to ensure the orders got shipped on time. Project Manager Technical Estimator Inside Sales - permanent – full - time Altex Sunproject Concord, ON

October 2011 to November 2016

• Increased company's sales with more than 50% by working with dealers to help qualify prospect opportunities.

• Researched projects/tenders and managed them from documents to submissions using Merx, Bids & Tenders, Ariba, etc.

• Read and interpreted specifications from architectural documents, wrote proposals, quotes, comprehended tender documents, estimated both small and large projects, finalized pricing and submitted tender documents on time.

• Provided services time/effort estimates, kept track of projects' progress and managed their administration.

• Worked in Salesforce, generated reports and designed metrics for sales team.

• Worked with Supply Chain Dept. to coordinate and provide required freights data for projects, where needed.

• Provided technical support for prospects and existing customers. SAP Consultant / Team Leader of 19 - contract - full-time Hydro One Toronto, ON

May 2008 to September 2011

• Assisted Market Communications Department with production planning, scheduling and document creation during SAP integration.

• Resolved in SAP validation issues regarding open invoices, including managing timely receiving and matching proper PO to correct invoices; reconciled purchases with month end statements GL.

• Worked in different SAP modules, from MM, PP, Supply Chain, RD, etc.

• Created new material codes, manuals, and made material inventory adjustments in SAP (ECC and SRM).

• Trained full departments based on the manuals on how to use their specific modules.

• Initiated and maintained relationships with various vendors by using mail, distributors, telecommunications, etc., EDI. Education

Quality Control/ Leadership/ Statistics / Measurements (Certificate in Quality Assurance) Seneca College Toronto, ON

January 2005 to February 2007

Business Administration (Bachelor's degree)

Timisoara University Timișoara, Timiș

September 2000 to June 2004

Skills

Outside sales Branding Customer acquisition Transportation planning Closing sales Freight Clerical experience Content creation Logistics Initiative French Email campaigns Customer service E-commerce Organizational skills Microsoft Outlook Customer support Teamwork Microsoft Excel Computer skills QuickBooks Inside sales Bookkeeping Proactiveness Attention to detail Email marketing Microsoft Office Shipping documentation Shopify B2B sales Presentation skills Analysis skills Windows Freight forwarding logistics Customer relationship management Office experience Microsoft Powerpoint Account management Email outreach prospecting CRM software Google Suite Phone etiquette Business development Accounting software Accounting CRM system proficiency Communication skills Negotiation Marketing Microsoft Word Data entry Administrative experience Sales Office management Time management Sales objection handling

Languages

English

Links

https://www.linkedin.com/in/liliana-speciale-9b3267182

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