Material Handler and Shipping Supervisor candidate

MONTISHA PENRIGHT

Houston, TX *****

******************@*****.*** 346-***-****)

Professional Summary

Seeking employment as material handler, shipping and receiver, or a provider.

I have 13 years altogether in the fields of interest. I am a quick learner and can maintain a supervisor position in any industry or field.

Authorized to work in the US for any employer

Work Experience

Healthcare Customer Service

Teleperformance-Houston, TX July 2025 to Present

Assists members and providers via phone, chat, or email with benefits, claims, billing, and policy questions, acting as a crucial link by verifying eligibility, explaining coverage details (deductibles, copays), resolving disputes, and navigating complex systems while strictly adhering to HIPAA confidentiality, ensuring accurate documentation, and meeting performance metrics for patient satisfaction and efficiency.

Key Responsibilities:

Handle Inquiries: Answer calls/messages about claims, benefits, eligibility, provider networks, and policy details.

Policy and Billing Support: Explain policy limitations, assist with billing discrepancies, and guide users through online account management.

Claims Assistance: Help with claim submissions, appeals, and denials, liaising with providers for resolution.

System Navigation: Use internal systems (like Jacada) to update records, verify information, and process requests.

Escalation: Forward complex issues or system problems to supervisors or specialized teams.

Documentation: Accurately log all interactions and maintain patient confidentiality (HIPAA).

Compliance: Follow scripts and company guidelines for consistent service and regulatory adherence.

Essential Skills & Qualifications:

Communication: Strong verbal and listening skills, ability to empathize with stressed customers. Technical: Computer literacy, typing skills, ability to learn new software quickly. Work remotely with minimal supervision.

Problem-Solving: Critical thinking to resolve issues, balance customer needs with policies.

Shift Manager

Subway-Houston, TX

January 2023 to May 2025

•Trained new employees

•Maintained logs of food to insure food regulation was being followed per the state

•Made sure bread and cookies were baked before opening

•Insured bar was stocked with proper veggies at the proper temperature

•Completed customer service to customers

•Received orders via Subway app and made sure they were completed in the time the customerrequested

Provider

St. Francis Health Care-Houston, TX

February 2018 to February 2023

•Administered medication to patient per doctor’s orders and notes

•Ordered meal plans per doctor's orders

•Performed errands such as appointments and shopping for the customer

•Light cleaning for patient such as sweeping, mopping, and dusting

•Prepared food for client including cooking

Shift Manager

Little Cesears-Houston, TX

October 2014 to February 2018

•Managed a staff of 12 employees

•Trained new hires in various positions

•Ensured that all staff knew their daily duties

•Visually inspected food to insure quality in appearance

•Made sure food was ready in a timely manner

•Created schedules for employees weekly

•Administered customer service to customers that had complaints

Shift Manager

Taco Bell-Houston, TX

March 2012 to August 2014

•Managed a staff of 15 employees

•Oversaw cash drawers and tills

•Made weekly schedules for employees

•Ordered inventory

•Managed and oversaw the floor and drive thru to maintain proper times of customer service• Performed customer service to customers

Education

High School Diploma

Nimitz High School-Houston, TX

Skills

Peripheral Devices (Scanners, Printers, etc) Email Software (Outlook, Thunderbird, etc)

Supervising experience Hospitality Presentation Software (PowerPoint, Flash, etc)

Restaurant management Food handling Internet Browser (Internet Explorer, Firefox, etc) Customer service Hospitality management Team management Word Processing Software (Word, WordPerfect, etc) Leadership Personal Computers Restaurant experience

Certifications and Licenses

Driver's License

Non-CDL Class C

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