Customer Service & Purchasing Specialist with 26 Years Experience

April C. Wortham

Sparrows Point, MD *****

410-***-****

***************@*****.***

Professional Summary

Experienced and dependable professional with 26 years of experience in purchasing, inventory control, and customer service. Skilled in managing materials for manufacturing operations using Just-in-Time (JIT) inventory practices, reducing costs, and maintaining accurate inventory records. Strong background in resolving high-priority customer service escalations with professionalism, empathy, and effective problem-solving. Seeking a remote customer service, scheduling, or data entry position where strong organizational and communication skills can contribute to company success.

Skills

• Customer Service & Escalation Resolution

• Purchasing & Procurement

• Inventory Control

• Data Entry & Record Keeping

• Scheduling & Organization

• Problem Solving

• Communication Skills

• JIT Inventory Practices

• Cost Reduction Strategies

• Microsoft Office & Email Communication

• Team Collaboration

• Time Management

Professional Experience

Purchasing & Inventory Control Specialist

Manufacturing Industry 26 Years’ Experience

• Managed purchasing of manufacturing materials and supplies to ensure timely production operations

• Used Just-in-Time (JIT) inventory practices to maintain efficient inventory levels and reduce costs

• Conducted yearly inventory audits and maintained accurate inventory records

• Monitored inventory usage and coordinated supply orders to avoid shortages and delays

• Handled high-priority customer service escalation calls with professionalism and empathy

• Resolved customer concerns while balancing customer satisfaction and company policies

• Built strong working relationships with vendors, customers, and internal departments

• Assisted in improving efficiency and reducing unnecessary inventory expenses

Education

High School Diploma / GED

Additional Information

• Strong telephone and communication skills

• Comfortable working independently in a remote environment

• Experienced in handling confidential information professionally

• Reliable, organized, and detail-oriented

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