Entry-Level IT Support Specialist for Healthcare
Resume:
Ellveria Scott
IT Support Specialist Help Desk Technician (Entry-Level)
Baltimore, MD
********@*****.***
Professional Summary
Entry-level IT Support Specialist with hands-on experience in troubleshooting, hardware, software, and EHR systems in fast-paced healthcare environments. Over 15 years of experience supporting end users, resolving technical issues, and maintaining secure digital workflows. Skilled in Windows OS, device configuration, and network troubleshooting. Currently pursuing CompTIA A+ certification to strengthen technical expertise and transition into a dedicated IT support role.
Core Competencies
Technical Troubleshooting • Help Desk Support • Windows OS • Hardware Installation • Software Configuration • Network Connectivity • User Support • EHR Systems (Epic) • HIPAA Compliance • Customer Service • Documentation
Technical Skills
Operating Systems: Windows 10/11, macOS
Hardware: PC setup, printers, peripherals, device configuration Networking: TCP/IP basics, Wi-Fi setup, connectivity troubleshooting Software: Microsoft Office 365, Epic EHR, EMR systems IT Support: Help Desk support, password resets, user account assistance Troubleshooting: System performance, hardware/software diagnostics Security: HIPAA compliance, secure login protocols Professional Experience
MedStar Health — Certified Medical Assistant
Baltimore, MD Jan 2019 – Present
Provided frontline technical support by troubleshooting workstation, printer, and EHR system issues
Diagnosed and resolved hardware and software problems, minimizing workflow disruptions
Assisted with device setup, system configuration, and network connectivity troubleshooting
Trained staff on EHR systems, login procedures, and basic technical troubleshooting Acted as liaison between clinical teams and IT to escalate and resolve technical issues Tested system updates and verified functionality after maintenance MedStar Urgent Care — Certified Medical Assistant
Nottingham, MD Jan 2021 – Present
Supported staff by resolving login errors, connectivity issues, and device malfunctions Maintained accurate digital records within EHR systems Coordinated with IT to resolve issues with electronic diagnostic equipment Ensured consistent and accurate data across systems GreenSpring Medical Associates — Certified Medical Assistant Baltimore, MD Jan 2008 – Jan 2019
Served as liaison between clinical staff and IT for system-related issues Supported software rollouts and reported technical issues Improved digital scheduling workflows and data organization Trained staff on EHR usage and compliance procedures Technical Projects / Hands-On Experience
Installed and configured Windows operating systems Troubleshot hardware/software issues on personal devices Set up home Wi-Fi networks and resolved connectivity issues Practiced troubleshooting scenarios aligned with CompTIA A+ objectives Education
University of Phoenix
Associate of Arts in Information Technology GPA: 3.71 Certifications
CompTIA A+ (Core 1 & Core 2) — In Progress
Registered Medical Assistant (RMA) — AMT
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