Versatile Remote Customer Support & Accounts Specialist
Resume:
*******@*****.***
Danay Lofton-Taylor
EXPERIENCE
Sutherland Global, Remote -Associate Account Management October 2024-PRESENT
● Take inbound calls and verify customer
● Assist customers with financial funding questions and reimbursements questions
● Assist customers with submitting an application for a scholarship grant
● Create finance tickets and it tickets for customer account issues
● Manage customers' accounts and answer questions about all of our different scholarships and eligibility questions.
● Make outbound calls and read a script to inform customers of our deadline for special projects.
● Assist customer with placing orders and tracking their orders
● Use dual monitors and multiple different programs like webex, spreadsheet, vpn and vdi
● Troubleshoot with customers to get logging into their account and reset their password and username
● Help business providers create and account and submit their service offerings
Wayfair, Remote — B2B Service Associate
June 2023 - October 2024
● Handle a High Volume of Contacts verifying each caller with 3 pieces of information.
● Create it tickets, finance tickets, and other tickets as necessary for customer
● Submit accurate information in wizard to produce best resolutions available
● Help customers navigate a variety of post-order issues such as: shipping questions,damages, returns, replacements, assembly services and order notification
Wayne Metropolitan Community Action Agency/iVantage Group, Wyandotte/Remote— Information And Referral Specialist November 2022 - December 2022
● Create an account for clients; and provide resources and information for client specific need.
● Check DWSD water/& DTE System to verify clients account qualifies for program and place holds on DTE energy account
● Provide information on programs and email clients an application Comprehensive Urology, Royal Oak — Phone Agent
August 2021 - September 2022
● Interview patients to complete new patient documents, histories, and registration forms over the phone
● Performs all duties related to scheduling appointments, registration of patient information including obtaining insurance information and pulling up patients' charts to assist with question and set appointment
● Send messages to the doctor on the patient's behalf, and assist with prescription refills.
● Book and reschedule Patients appointments filling closely to 38 Doctors rules and schedules.
EDUCATION
Oak Park High School, Oak Park Mi — High School Diploma
- June 2015.
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