Maintenance Lead Multifamily Operations Manager

Jermaine M Briscoe

Forney, TX ***** 504-***-**** *************@*****.***

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Summary

Dedicated Maintenance Lead specializing in preventive maintenance and team leadership. Oversaw maintenance operations for a 150-unit facility while achieving timely unit turnovers and exceptional resident satisfaction. Leveraged effective communication and vendor coordination to enhance operational readiness and uphold safety standards. Skills

• Equipment maintenance and inspections

• Preventive maintenance

• HVAC troubleshooting

• Plumbing repairs

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• System maintenance

• Facility maintenance

• Work order tracking

• HUD inspection training

• OSHA safety compliance

• Team collaboration

• Communication

• System maintenance

Experience

MAINTENANCE LEAD 04/2023 - Current

Dallas Housing Authority - DALLAS, TX

• Oversaw maintenance operations for a 150-unit high-rise and supported resident needs

• Led a 15–25 person maintenance team (techs/porters); assigned daily work orders and turns

• Managed 10+ unit turns per week, completing turns in under 1 week

• Drove strong resident service with same-day work order completion when possible

• Coordinated maintenance and inspection of all units, ensuring timely on-call emergency service.

• Coordinated and communicated with vendors to keep projects on schedule and within scope

• Worked within safety standards; OSHA 30 trained

• Systems: Yardi, Grace Hill; HVAC coursework completed MAINTENANCE TECH 02/2018 - 03/2023

AMC, Properties - Plano, Tx

• Led a 15–25 person maintenance team (techs/porters); assigned daily work orders and turns

• Oversaw maintenance operations for 150-unit high-rise, ensuring timely support for resident needs

• Managed 10+ unit turns per week, completing turns in under 1 week

• Delivered strong resident service through same-day work order completion, enhancing resident satisfaction

• Coordinated with vendors to maintain project schedules and scope, ensuring operational efficiency

• Worked within safety standards; OSHA 30 trained

• Systems: Yardi, Grace Hill; HVAC coursework completed MAINTENANCE TECH 03/2016 - 08/2019

BG Multi-Family Group - New Orleans, La

• Coordinated maintenance for apartments and houses to ensure safe and functional living environments

• Performed routine inspections of equipment and facilities for maintenance needs.

• Conducted repairs on plumbing, electrical systems, and HVAC units.

• Managed service requests and addressed tenant maintenance issues promptly. MAINTENANCE SUPERVISOR 09/1992 - 04/2018

St. Paul Church - New Orleans, La

Managed maintenance operations for the church facility, focusing on both the interior and exterior of an 80 x 80 building.

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• Supervised maintenance staff to ensure timely completion of tasks.

• Coordinated routine inspections and repairs of church facilities.

• Managed inventory of maintenance supplies and equipment. OWNER 07/2010 - 08/2015

Mail and Parcel USA, LLC - New Orleans, La

• Oversaw daily operations of small shipping and printing center, ensuring smooth workflow and customer satisfaction. Education

St Paul School of Theology - New Orleans, LA Bachelor's Degree Theology, 12/1995

L.W. Higgins Sr. High - Marrero, LA Diploma

Courses Required, 01/1991

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