Versatile Professional with 10+ Years Experience
Resume:
Andrea Eken
*************@*****.***
Professional Summary
Versatile professional with 10+ years of experience in customer service, office work, data entry, bookkeeping, retail, beauty, driving, and warehouse operations. Experienced in fast-paced environments, meeting goals, maintaining accuracy, and providing great customer service. Reliable warehouse worker with hands-on fulfillment experience, including order picking, packing, inventory, and equipment operation. Currently pursuing a Bachelor’s degree in Accounting.
Skills
Customer Service • Data Entry • Administrative Support • Bookkeeping • Scheduling • Microsoft Office • POS Systems • Cash Handling • Sales • Teamwork • Inventory • Multitasking • Compliance • Attention to Detail • Scheduling • Filing • Phone Support • Problem Solving Professional Experience
Midwest Foods Inc. — Customer Service Representative / Data Entry Clerk April
2024– April 2026
● Manage phone, email, and text communications with wholesale customers throughout the Midwest.
● Process and verify invoices for accuracy.
● Coordinate delivery routes and documentation.
● Maintain organized records and order files.
Amazon — Fulfillment Associate (Seasonal) Oct 2025– April 2026
● Picked, packed, sorted, stowed, scanned, and prepared customer orders accurately in a high-volume fulfillment environment
● Consistently met productivity and quality goals.
● Maintain safe and organized work areas.
● Selected for cross-training due to strong performance and reliability
● Demonstrated ability to work 10–12-hour shifts on feet in fast-paced conditions
● Demonstrate strong time management and stamina
● Work extended shifts, overtime, and peak-season schedules reliably
● Operated Powered Industrial Trucks (PIT), including center rider and other warehouse vehicles, to transport inventory safely and efficiently
● Handled inbound and outbound shipments, ensuring accurate scanning and inventory control
● Met or exceeded productivity rate goals while maintaining strict quality standards
● Used RF scanners and warehouse management systems to track inventory and order flow
● Loaded and unloaded trailers manually and with equipment
● Maintained safety compliance in accordance with Amazon protocols and OSHA standards
● Collaborated with team members and leadership to meet daily shipping deadlines
● Conducted routine equipment checks and reported maintenance issues
● Cross-trained in multiple departments to support operational needs Amazon — Delivery Driver May 2025–October 2025
● Delivered 150+ packages daily with accuracy and efficiency, meeting tight deadlines.
● Maintained accurate delivery logs and scanned packages into tracking systems.
● Followed strict safety procedures while operating the company vehicle.
● Provided professional customer service during package handoffs and issue resolution.
● Managed routes independently while meeting company performance standards.
First Insurance Funding Customer Service Representative
(Remote) January 2023 – Dec 2023
● Answer incoming calls and web chats from insurance customers, agents, carriers, and general agents
● Actively listening; identifying callers’ needs, clarifying or confirming information, and providing answers and solutions for every call.
● Route/escalate calls to the appropriate person or department if unable to further assist.
● Research and analyze transactions and other account issues.
● Adhere to bank processes and procedures to move money around or update accounts, as required to resolve issues.
● Process correspondence from insurance carriers and general agents by verifying and providing information, updating the system, identifying discrepancies, and/or forwarding to other departments. VFS Global Visa & Permit Enrollment Officer / Deputy Manager May 2016– March 2019
● Process visa and permit applications for applicants traveling to Europe
● Collect biometric enrollment data on behalf of several Schengen governments.
● Handle all queries in person, by mail, and/or over the phone from applicants based on orders and direction of consulates and embassies.
● Manual processing of applications and data entry in the customized VFS software, including digitalization of documents, which must be completed in a specific time frame, working under tight timelines and a high volume of customers, requiring high-speed and high-quality data entry.
● Create and provide shipping labels.
● Dispatch of documents daily to foreign governments.
● Troubleshooting IT issues with the help of the remote IT Service Desk.
● Document inspection and verification for visa processing. Monitor compliance and check for accuracy.
● Maintain compliance with the standard operating procedures (SOPs), manuals, etc., without deviation in the process.
● Verify that the entire process is completed within the mandated Turn Around Time (TAT).
● Manage and train people to bring the best efficiency out of them.
● Establish implementation of new process rollouts or changes.
● Conduct regular audits for all processes.
● Identify incorrect or incomplete information by daily quality checks to ensure the accuracy of the visa application.
● Regular error monitoring to monitor, track, and reduce the number of errors every month, within acceptable limits.
Acceptance Solutions Group Bookkeeper / Loan Processor May 2017– April 2018
● Inbound/outbound/Auto-dialer phone support acting as the heart of interaction for customers
● Confirmed customers' intent to borrow
● Accurately informed customers of their loan amounts/terms/options
● Guided customers through the signing of their loan contracts
● Provided consultative dialogue with prospective customers about their short-term financial needs
● Provided recommendations on loan amount and information based on the customer's needs.
● Minor bookkeeping, providing financial reports, monitoring transactions, and reconciling financial statements for audits and management
Northwest Auto Insurance Receptionist / Data Entry Clerk March 2011–May 2016
● Enter auto insurance policies
● Proofread and check all policies before entering them into the database
● Enter and verify endorsements, insurance cards, reinstatements, and important documents into the computer system, and mail them out.
● Answer all calls and provide customer service to customers, agents, dealerships, and other callers seeking additional information about Auto/Homeowner Insurance;
● Organized, checked, and corrected every file/policy/paperwork- before sending out mail, distributing/sorting out/filing. Ulta Beauty — Hairstylist / Makeup Artist October 2015– April 2024
● Provide hair, makeup, color, styling, brow, and treatment services.
● Consult guests on products, maintenance, and beauty solutions.
● Maintain salon sanitation and safety standards.
● Built a loyal clientele through excellent service.
● Recommended products and trends.
Madison Reed Hair Colorist June 2019 –Feb 2023
● Delivered professional color services, including balayage, highlights, root touch-ups, and consultations.
● Increased sales through add-on services and retail recommendations. Dunkin Overnight Crew Member / Cook Jan 2024 – July 2024
● Prepared food and beverages for in-store and drive-thru customers.
● Worked overnight shift alone, and cooked bagels, muffins, and prepared food for the 5 am-10 am morning rush.
● Managed POS transactions and guest service.
● Maintained sanitation standards and managed restaurant equipment. 360 Chicago TILT Operator May 2014– September 2016
● Operated attraction equipment and elevators.
● Assisted guests and sold tickets.
● Provide brief information on the main attractions in Chicago Go Health Licensed Health and Life Insurance Agent October 2015 – March 2020
● Sold health/life insurance policies based on individual/family needs
(short-term, annual, dental, and vision)
● Sold supplemental AD&D plans from Aflac
● Provided detailed quotes and plan benefit summaries
● Help members complete applications to enroll for coverage on and off the Marketplace
● Proofread and verify all applications and policies
● Processed changes in applications upon request.
The Warranty Group Claims Adjuster- Auto November 2016 – May 2017
● Authorized, denied, and closed claims under $1500 based on the contract
● Provided customer service to policyholders, repair facilities, dealerships, and credit unions regarding the Mechanical Repair warranty contract
● Coordinated with rental facilities, if mentioned in the policyholder’s contract
Liquidus Data Entry & Enrollment Specialist September 2016 – November 2017
● Pay special attention to speed, accuracy, and attention to detail.
● Enter information into databases for effective record keeping and different promotions.
● Transfer data from PDF to database for certain websites and companies.
● Knowledge of database software, spreadsheets, PowerPoints, PDFs, and word processing.
● Spelling, grammar, strong proofreading and punctuation skills, as well as strong reading comprehension.
Credentials
Licensed Cosmetologist since 2015. Graduate of Paul Mitchell Chicago 2015. Education
Liberty University — Bachelor’s in Accounting (In Progress)
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