IT Support Engineer with 8+ Years Experience

CURRICULUM VITAE

Name: ABEDNEGO ONGWESO OMWENGA

Email: ***************@*****.***

Phone: 071*******

Professional Summary

Detail-oriented and customer-focused IT Support Engineer with over 8 years of hands-on experience in providing technical assistance and managing complex IT systems. Proven expertise in troubleshooting hardware, software, and network issues. Skilled in managing ERP systems, maintaining ICT infrastructure, training users, and supporting digital learning environments. Seeking to leverage extensive technical knowledge and problem-solving abilities in a progressive ICT role within a higher learning institution or large enterprise.

Education

Bachelor of Science in Computer Science

Pwani University

September 2015 - November 2019

Certifications

Ethical hacking (ongoing)

JavaScript by IM

Api integration by IBM

Cloud introduction by IBM

Block chain introduction by IBM

Core Skills

ICT Systems Maintenance & Troubleshooting

ERP System Management (Installation, Configuration, Support)

Software & Hardware Installation and Repair

Network Administration & Security

Active Directory & User Account Management

Antivirus Installation & Monitoring

ICT Training & Support for End-Users

Firewall & LAN Configuration

Professional Experience

ICT Support Technician

Mombasa Cement Limited

September 2025 – Present

Managed helpdesk ticketing system for efficient support delivery.

Drafted IT support documentation and internal manuals.

Managed Active Directory accounts and group policies.

Performed system updates, security patches, and backups.

Participated in network upgrades, server migrations, and software integrations.

Maintained antivirus and firewall tools.

Managed helpdesk ticketing system for efficient support delivery.

Drafted IT support documentation and internal manuals.

Installation and calibration of level sensor and weighing bins

Maintenance of weigh feeders

maintenance of communication lines eg profibus communication and fibre

ICT Technician and Trainer

Ahmed Shahame Mwidani Technical Training Institute

February 2024 – September 2025

Monitor and maintain computer systems, networks, and servers.

Perform preventive maintenance and repairs of ICT equipment.

Install, configure, and upgrade hardware and software for labs and staff.

Manage and support ERP system across departments, including setup, access, user training, and troubleshooting.

Provide one-on-one training and group workshops on ICT tools and systems.

Set up multimedia equipment and support digital learning platforms.

Assist in the integration of educational technology in the curriculum.

Maintain inventory of ICT equipment and update asset management system.

Install and manage antivirus software across the institution.

Prepare periodic reports on ICT infrastructure and support issues.

Provide support for Learning Management Systems (LMS).

IT Support Engineer

Front End Technologies, Mombasa

July 2020 – January 2024

Provided technical support via phone, email, and in-person.

Installed, configured, and maintained operating systems, CCTV, and desktop/laptop hardware.

Managed Active Directory accounts and group policies.

Performed system updates, security patches, and backups.

Participated in network upgrades, server migrations, and software integrations.

Maintained antivirus and firewall tools.

Managed helpdesk ticketing system for efficient support delivery.

Drafted IT support documentation and internal manuals.

IT Support Intern

Kenya Ports Authority

May 2019 – July 2019

Offered first-line support to staff and external clients.

Diagnosed and resolved hardware/software issues and connectivity problems.

Supported setup and deployment of new workstations and networking hardware.

Conducted routine system maintenance including antivirus updates and backups.

Assisted with IT asset inventory and service documentation.

Projects & Key Contributions

Successfully implemented ERP user onboarding and training for all departments at ASM Technical Training Institute.

Coordinated procurement of ICT equipment by preparing technical specifications.

Led the antivirus upgrade project and automated weekly update processes.

References

Peter Watiti

Businessman

Tel: 070******* / 078*******

Job Ongubo

Quality Health and Safety Officer, Ken Salt Ltd

Tel: 072*******

Hezekiah Karanja

Director, Quantity Instruments Limited

Tel: 070*******

Contact this candidate