Dedicated Payroll Leader with Strong Work Ethic
Resume:
Raihan Mohamed
Blackburn
******.**@*******.**.**
I am a very passionate and effective leader who has an optimistic and enthusiastic approach to work. I have the experience of working in different departments such as management, sales, pricing and customer service. Those experiences have enabled me to work comfortably with people, use my initiative and passion for the business to excel. I am able to work independently and part of a team to take on challenges and exceed targets. I work to the best of my ability to deliver excellence. I have a strong experience of managing and making important decisions within my role. I have excellent communication skills with both customers and staff to meet their needs. The ability to manage a large database of customer data and regularly update systems.
Work Experience
Payroll Manager
Gemini GRP Limited - Blackburn
February 2022 to Present
I am an experienced Payroll Manager with a proven track record of leading high-performing teams to deliver accurate, compliant, and timely payroll services. I have worked on process improvement, audit coordination, stakeholder management with a strong focus on quality, risk mitigation and operational efficiency.
Key Focus Areas -
Leading end-to-end payroll operations, ensuring SLA and KPI targets were consistently achieved through quality monitoring and performance oversight.
Driving continuous improvement initiatives by identifying process gaps and reducing future payroll incidents through root-cause analysis and preventative measures.
Building strong relationships with internal and external stakeholders and representing Payroll in meetings, reviews and audits.
Key skills include leadership and taking charge of a payroll system to make it work for myself and the company. Having a strong work ethic to the extent of zero absences in 4 years is one of the many traits I possess.
Not only do I do full end to end Payroll but I also do the following tasks:
Full end to end time and attendance processing including reporting
Pension imports/exports including editing csv files and processing online pensions both monthly and fortnightly
Hmrc online portal and PAYE monthly account managed by myself including paying monthly paye bill
Dbs charges non taxable deductions advances/bonuses dealt with accordingly
Starters and leavers/staff schedules/wages weekly checklist all managed by myself
Holiday cycle/accruals reconciling holidays all managed by myself
Attachment of earnings/CIS deductions including sending off the monthly EPS to reflect this
Bacs file uploaded to online banking including editing Bacs file if errors produces
Office management- From managing workloads to monitoring absences to suggesting bonuses, all office matters are managed and recorded on a spreadsheet by myself. A full end of month report is given to the MD to make sure the office runs in an efficient manner. Other tasks include TUPE SSP SMP full end to end processed by myself.
Accounting reports- weekly reports and monthly spreadsheets are produced to the accountant to ensure all p&l balance sheet posting breakdown reports everything to the penny matches and the bank reconciles.
P45 P60 P11 reporting
P32 report/posting breakdown report/accounting report sent to accountant on a weekly basis
All suppliers paid on a weekly basis
Cover charts produced for cover team on a weekly basis
Online banking- full access and all online banking is done by myself. From paying suppliers to uploading bacs payments all online banking is done by myself. Key tasks include sorting attachments of earnings to making sure hmrc accounts and quarterly vat bills are up to date and paid
Time and attendance management-what people are meant to work and what they actually work is monitored by myself on a weekly basis. This is to ensure the smooth running of the business and to aid fortnightly and monthly payroll. Any anomalies are then rectified there and then to ensure efficiencies are met.
Operation Manager
Eagles Taxi
June 2018 to February 2022
Responsible for overlooking seventy drivers, ensuring all departments work together so taxi drivers deliver high quality standards to ensure customer satisfaction. To oversee all vehicles allocated to drivers, maintaining the expenses and income of each vehicle. Efficiently manage invoices, staff payroll and company finances and updating all policy and procedures regularly. Plan strategies if needed for the financial wellbeing of Eagles Taxi. Assist in training, interviewing and performance evaluation at Eagles Taxi.
●Excellent communication skills are vital when communicating with staff and customers.
●Planning and organising skills to manage my time appropriately so all tasks are completed.
●Team work
●Decision making
●Delegation
●Problem solving
●Data processing skills
●Budget developer
●Leadership
Sales Advisor
Carphone Warehouse
May 2014 to May 2018
The aptitude to handle customer queries, complaints
●Assisting team leaders with administration work and team performance for the telecoms industry.
● Answer enquiries by clarifying information, researching the latest contract deals and mobile phone upgrades.
●Fulfil requests by clarifying customer information, security checks, data protection, completingtransactions over the phone and forwarding requests to the relevant divisions.
Customer Service Advisor
Vodafone
May 2013 to May 2014
●The ability to resolve customer complaints and to persuade them to retain services or make furtherpurchases.
●Administrative skills for note taking, report writing and multi-tasking.
●I.T for interacting with call handling technology, databases and other computer software, plus theability to adapt quickly to new systems.
Retail Assistant
December 2009 to February 2010
●Advising and serving customers.
●Processing Payments.
●Assisting customers in order to help them find what they need.
●Ensuring stock levels are well maintained.
●Promoting store cards or special offers.
●Providing customers with information on pricing and product availability.
●Arranging window displays.
●Handling customer complaints.
Education
BA in Accounting and Finance
Manchester Metropolitan University - Manchester
September 2008 to June 2012
A Levels in Law in Maths, English and Science
Blackburn College - Blackburn September 2006 to June 2008
Darwen Vale High School - Darwen
September 2000 to June 2006
Skills
•Training
•Schedule Management
•Project Scheduling
•Inventory
•Operations Management
•Payroll
•Microsoft Word
•Inventory Control
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