Senior Administrative & Operations Manager

Heba Hamza

Date of birth: **/**/**** Place of birth: Cairo, Egypt Nationality: Egyptian Gender: Female Phone:

+20-109******* (Mobile) Email address: *************@*****.*** LinkedIn: Heba Hamza Address: Madinaty, B7, G71, B49, New Cairo, Egypt (Home)

ABOUT MYSELF

A highly skilled and reliable Office Manager with over 15 years of experience in enhancing productivity, efficiency, and service quality across diverse organizational settings.

Demonstrates a strong work ethic and serves as an effective leader, combining advanced organizational, technical, and business expertise. Adept at collaborating with cross-functional teams to ensure operational excellence and the highest level of service delivery. WORK EXPERIENCE

08/07/2025 - CURRENT - CAIRO, EGYPT

HEAD OF LIBRARIES (QMU & ENU)CAPITAL INTERNATIONAL FOUNDATION FOR EDUCATION (CIF) Capital International Foundation for Education (CIF), QMU & ENU International Branch Campus

• Directed and optimized daily library operations, including circulation, cataloguing, acquisitions, and reference services.

• Managed the development and maintenance of physical and digital collections, ensuring alignment with academic and research needs.

• Collaborated with librarians at QMU and ENU to develop and update subject-specific reading lists, supporting teaching and learning objectives.

• Oversaw library management systems (LMS) and ensured accurate, up-to-date cataloguing of all resources.

• Administered library budgets, monitored expenditures, and ensured cost-effective procurement of resources and subscriptions.

• Delivered research and reference support to faculty, students, and staff, enhancing academic productivity.

• Designed and conducted orientation sessions and training workshops to promote effective use of library resources.

• Supervised, trained, and evaluated library staff; managed scheduling and fostered a collaborative work environment.

• Implemented and enforced library policies in compliance with institutional regulations and copyright laws.

• Led digital transformation initiatives, including the expansion of e-resources and enhancement of online library services in coordination with IT.

• Prepared analytical reports on library usage, resources, and budgets; collaborated with academic leadership to support curriculum development.

13/08/2023 - 30/06/2025 - CAIRO, EGYPT

HEAD OF LIBRARIES, SAHARA INTERNATIONAL SCHOOL, NEW CAPITAL. CAIRO, NEW CAPITALSAHARA INTERNATIONAL SCHOOL, NEW CAPITAL. CAIRO, NEW CAPITAL

• Designed and developed three distinct libraries for varying age groups: Storytelling Room for Foundation Stage, Junior Library for Key Stages 1 & 2, and Senior Library for Key Stages 3 & 4.

• Led book selection, procurement, and implemented the Dewey Decimal Classification (DDC)system to organize books by subject and reading level.

• Developed a user-friendly cataloging system, categorizing books by age group, reading level, and subject for easy access. Established an inventory and archiving system, including barcodes and digital cataloging, to manage circulation and maintain the collection.

• Collaborated with teachers to integrate library resources into the curriculum and provided tailored reading recommendations for students and staff.

• Managed administrative tasks for the school director, including schedule coordination, record maintenance, and office operations during the first year.

• Organized major school events and trips, including the Christmas Show, Spelling Bees, Parents-Teacher Conferences, and teacher gatherings, ensuring smooth logistics and successful execution

• Procured and organized curriculum-specific books and coordinated teacher workshops on new curricula with third-party providers. 01/08/2022 - 31/07/2023 - CAIRO, EGYPT

ACCREDITATION MANAGER,METROPOLITAN INTERNATIONAL SCHOOL. CAIRO, NEW CAIRO

•Led the successful Cognia accreditation process, achieving a score of 3.45 with additional points for excellence in data analysis and collection.

•Managed key data collection, analysis, and reporting to ensure timely and accurate submission for accreditation. Collaborated with school leadership to align strategies with Cognia’s standards, ensuring continuous academic and operational improvement. Page 1/5

•Directed the CIS affiliation membership process, securing accreditation and strengthening the school’s global reputation.

•Coordinated communications with accreditation and affiliation bodies, ensuring adherence to their standards.

•Developed and maintained comprehensive documentation of accreditation processes for transparency and future reviews.

•Trained staff on data collection and analysis methods to support continuous improvement efforts 01/02/2018 - 31/07/2022 - CAIRO, EGYPT

EXECUTIVE DIRECTOR'S OFFICE MANAGERMETROPOLITAN INTERNATIONAL SCHOOL. CAIRO, NEW CAIRO

•Managed phone calls, provided information, took messages, and directed calls to the appropriate team members.

•Coordinated meetings for the Senior Management Team, handling agendas, logistics, and meeting minutes. Organized school events and conferences, ensuring seamless execution.

•Handled correspondence, addressing inquiries and complaints from staff, students, and parents with professionalism.

•Prepared timely letters, presentations, and reports for internal and external stakeholders.

•Supervised administrative staff, providing guidance to ensure operational standards were met. Acted as a liaison between trustees, staff, parents, and suppliers, promoting effective communication. Implemented and maintained office administrative systems to streamline operations.

•Organized induction programs for new parents, ensuring a welcoming experience. Supported HR by maintaining personnel records, coordinating interviews, and assisting with HR tasks.

•Contributed to the creation of the school policy manual, ensuring compliance and alignment with goals. Coordinated with Accreditation and Affiliation bodies, maintaining necessary standards and affiliations.

•Managed the creation and distribution of yearly scope & sequence documents and departmental handbooks. Developed a comprehensive archiving system using cloud storage and internal servers for secure record management. 15/01/2017 - 18/10/2020 - CAIRO, EGYPT

BUSINESS OWNER,HOMEME FOR REAL ESTATE & MARKETING. CAIRO, MADINATY

•Founded and managed HomeMe Real Estate & Marketing, specializing in property sales, marketing, and after-sales services in Madinaty, Elrehab, and New Cairo.

•Developed strong relationships with developers to secure exclusive property deals and managed transactions in both primary and resale markets.

•Led property resale operations, offering competitive pricing and market insights, ensuring a seamless sales process from inquiry to contract closure.

•Provided comprehensive after-sales services, including interior decoration and renovation, collaborating with trusted contractors and designers to meet client needs.

•Built and maintained strong client relationships, fostering trust and loyalty, leading to referrals and repeat business.

•Implemented effective marketing strategies, utilizing digital platforms, social media, and traditional advertising to maximize property exposure.

•Negotiated and closed sales deals, ensuring client satisfaction and coordinating with legal and financial advisors for smooth transactions.

•Managed business operations, including financial planning, marketing, client management, and coordination of sales teams and contractors.

•Focused on customer satisfaction by addressing concerns promptly and providing post-sale support. 01/06/2015 - 24/12/2017 - CAIRO, EGYPT

BUSINESS OWNER, SPARKY PEARL. CAIRO, EGYPTSPARKY PEARL. CAIRO, EGYPT

•Founded and managed Sparky Pearl, a full-service event planning company specializing in weddings, corporate events, and private parties.

•Led the end-to-end planning and execution of memorable events, collaborating with vendors, venues, florists, caterers, and entertainment providers to create seamless experiences.

•Managed all event logistics, including budgeting, scheduling, design concepts, and on-site coordination, ensuring flawless execution of each event.

•Provided personalized design services, creating unique themes and customized decorations that aligned with client preferences.

•Maintained strong client relationships, offering excellent customer service and ensuring satisfaction throughout the planning process.

•Managed marketing efforts, growing the brand through social media, website promotion, and referrals, enhancing reputation for creativity and professionalism.

•Oversaw all financial aspects of the business, including contract negotiations, invoicing, and budgeting, ensuring profitability while prioritizing client interests.

•Built a loyal client base, driving repeat business and referrals, contributing to the company’s growth 04/11/2012 - 30/06/2017 - CAIRO, EGYPT

ADMINISTRATIVE & DISCIPLINE OFFICERDR. NERMINE ISMAIL AMERICAN SCHOOL. CAIRO, NEW CAIRO (NIS) Page 2/5

• Oversaw daily administrative operations, ensuring a smooth and efficient school environment.

• Acted as the main point of contact for students and staff, addressing inquiries, resolving issues, and managing academic or behavioral concerns.

• Enforced school policies and managed student discipline, investigating incidents, conducting meetings, and implementing behavior intervention strategies.

• Collaborated with teachers and administrators to develop individualized support plans for students requiring behavioral guidance.

• Maintained accurate records of behavioral incidents, tracking referrals, and monitoring the implementation of disciplinary actions.

• Supported academic staff to ensure student behavior did not impact academic performance, addressing classroom disruptions.

• Fostered a positive school culture through initiatives like workshops and assemblies that promoted respect, responsibility, and integrity.

• Managed student attendance, communicated with parents regarding tardiness or absences, and maintained accurate records.

• Contributed to the development and review of student conduct policies and disciplinary guidelines, ensuring alignment with the school’s mission.

• Coordinated school events, including field trips, extracurricular activities, and student orientations, ensuring successful execution.

• Provided administrative support to the middle school leadership team, including meeting scheduling, report preparation, and internal communications.

• Maintained strong communication with parents, offering updates on student behavior, academic performance, and overall well-being.

01/09/2011 - 30/11/2012 - CAIRO, EGYPT

SALES ACCOUNT MANAGER, TANWIR FOR BUSINESS SOLUTIONS. SEPTEMBER. 2011 - NOVEMBER. 2012TANWIR FOR BUSINESS SOLUTIONS.

•Managed client accounts within the training sector, building strong relationships and delivering tailored training solutions.

•Coordinated the logistics, scheduling, and delivery of training programs, ensuring alignment with client goals.

•Conducted needsassessments, recommended training solutions, and tracked program effectiveness.

•Oversaw contract negotiations, budgets, and timelines, ensuring timely and within-budget delivery of services. 01/09/2007 - 11/12/2011 - CAIRO, EGYPT

OPERATIONS MANAGER, AND TRAINING HEADASSOCIATION OF FUNDRAISING PROFESSIONALS MENA CHAPTER.

•Managed the administrative and operational functions of the AFP Egypt & MENA Chapter, overseeing logistics, finances, and resource optimization.

•Coordinated with the Board of Directors, members, and committees to align with Chapter objectives and promote volunteer engagement.

•Developed and delivered trainingprograms and workshops for fundraising professionals, focusingon capacity-building and sector best practices.

•Facilitated membership engagement, providing resources and support for effective fundraising efforts.

•Supported event planning and execution, including meetings, conferences, and networking activities. Ensured effective communication between the Chapter, members, sponsors, and external partners.

•Managed financial operations and budgeting for Chapter activities, ensuring compliance with AFP guidelines and maximizing resource impact.

06/11/2002 - 13/04/2006 - CAIRO, EGYPT

FINANCIAL DIRECTOR'S OFFICE MANAGERMARRIOT SHARM EL-SHEIKH BEACH RESORT. CAIRO, SHARM EL-SHEIKH

• Managed the day-to-day operations of the Financial Director's office, providing administrative support and ensuring efficient handling of financial documentation and reporting

• Coordinated financial schedules, assisted in budget preparation, and maintained accurate records for internal and external audits.

• Liaised with various departments to facilitate smooth communication and ensure financial processes were aligned with the resort’s objectives.

05/11/2000 - 01/10/2002 - CAIRO, EGYPT

ASSISTANT HR MANAGER, CONCORD EL-SALAM HOTEL. CAIRO, SHARM EL-SHEIKH CONCORD EL-SALAM HOTEL. CAIRO, SHARM EL-SHEIKH

•Managed the complete hiring and selection process, ensuring the recruitment of qualified staff and conducting orientation for all new employees.

•Coordinated with the finance department to manage payroll processing, ensuring timelysalary transfers to employees.

•Handled legal documentation for Egyptian staff, ensuring compliance with local labor laws.

•Spearheaded the development and management of the training department, conducting training needs analysis and designing tailored programs to enhance employee skills and performance. Delivered ongoing training sessions to staff across various departments, ensuring alignment with hotel standards and continuous professional development.

16/06/1996 - 30/09/2000 - CAIRO, EGYPT

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AIR SHIPPING & INTERNAL EXHIBITIONS MANAGER,OVERSEAS INTERNATIONAL SERVICES. JUNE. 1996 - SEP. 2000

•Started as Personal Assistant, providing comprehensive administrative support to senior management, handling daily operations, and coordinating internal communications.

•Promoted to Air Shipping Manager, overseeing air freight logistics, managing shipment schedules, and coordinating with international shipping partners to ensure timely deliveries.

•Managed the logistics for internal exhibitions, including organizing event layouts, coordinating with vendors, and ensuring smooth execution.

•Developed strong vendor relationships, optimizing shipping processes and reducing costs, while maintaining high standards of service. EDUCATION & TRAINING

01/06/2023 - 30/08/2024

PROFESSIONAL MASTER'S IN MENTAL HEALTH, 2024- ZATAK FOUNDATION 01/05/2021 - 04/09/2021 - CAIRO, EGYPT

MINI MBA PROGRAM, BUSINESS, 2021- CANADIAN BOARD, CAIRO, EGYPT 05/02/2017 - 04/11/2018 - CAIRO, EGYPT

MBA, BUSINESS MANAGEMENT, 2018- ESLISCA UNIVERSITY, CAIRO, EGYPT 01/02/2007 - 01/05/2009 - CAIRO, EGYPT

HUMAN RESOURCES DIPLOMA, HUMAN RESOURCE MANAGEMENT, 2009- THE AMERICAN UNIVERSITY IN CAIRO, CAIRO, EGYPT

11/05/2008 - 25/12/2008 - CAIRO, EGYPT

HR ERP R12, HUMAN RESOURCES, 2008- ORACLE, CAIRO, EGYPT 04/07/2005 - 05/12/2005 - CAIRO, EGYPT

BUSINESS MANAGEMENT DIPLOMA, BUSINESS MANAGEMENT, FEBRUARY. 2005- THE AMERICAN UNIVERSITY IN CAIRO, CAIRO, EGYPT

01/09/1996 - 22/06/2006 - CAIRO, EGYPT

BACHELOR OF ARTS, ARABIC LANGUAGE ART, 2006- AIN SHAMS UNIVERSITY, CAIRO, EGYPT SKILLS

Adaptability Leadership & Management Skills Correspondence and Report Preparation Strategic Planning & Problem Solving Communication & Relationship Building Customer-Centric Mindset Analytical & Reporting Skills Administrative Expertise Social Skills

Time Management

LANGUAGE SKILLS

Mother tongue(s): ARABIC

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2

FRENCH A2 A2 A2 A2 A2

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ACCOMPLISHMENTS

01/01/2023 - CURRENT

Accomplishments

Over the past Three years, I have invested in continuous learning and professional growth through various specialized courses. These programs have equipped me with a broad range of skills in both business management and counseling, enhancing my leadership abilities and preparing me for a future in family counseling. Business Management:

1. How to Be a Successful CEO (3 Months)

2. Crisis Management and Negotiation (3 Months)

3. Public Speaking Course(3 Months)

4. Cyber Security for Business Course (3 Months)

Counseling (Family & Relationship Coaching):

1. Positive Psychology (6 Months

2. Professional Master for Family and Marriage Counseling (12 Months) 3. Relationship Coaching (2 Months)

4. Body Language Course (3 Months)

5. Nowadays, I'm enrolled in Marriage Counseling Diploma (18 Months) Page 5/5

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