Customer Service & Communications Professional (Remote)

SUZANNE THERESE BIBB

*** * **** **. ******, MI **429 989-***-**** ************@*****.***

Conscientious and dependable, able to achieve goals in a timely manner. A self-starter who works well

individually or in a group setting. Enjoys working in a fun, creative environment.

EXPERIENCE:

Freelance Pet Sitter 05/20/20 – Current

Currently sitting for several dogs, cats, and kittens in their own home setting. Duties include: Feeding &

watering, outdoor time (weather permitting), waste cleanup (yard and littler boxes), taking to and from

vet appointments, playtime, grooming and snuggling. Overnights with pets when needed.

Volunteer Feral Cat/Kitten Rescue 12/10/20 – Current

Livetrap and intake until socialization can be established. Duties include: Locating and video recording

of feline’s location, bating with food piles before introducing the live trap. Families are kept together

during socialization period which includes adjustment/decompression time (can take anywhere from

one week to several months), (wet) food therapy time, playtime, cleaning of area and litter boxes,

spay/neutering/immunizations, and introduction into home environment and eventually, screened

adoption. I have successfully rescued, socialized and rehomed over forty- eight feral cats and kittens.

Metro Tattoos/Mid-MI Academy of Body Art Owosso MI 06/10/10 – Current

Creative Director/Owner: Responsible for creating a four-stage curriculum for students using Google

Classroom. Trained students in preparation for Bloodborne Pathogens Testing and for state and county

required licensing. Taught the art of professional tattooing, correct use of equipment with regard to

building and maintaining machinery, proper sterilization and clean room techniques according to OSHA

standards. Taught correct drawing techniques of various styles. Responsible for creating and

maintaining client records, supply ordering and inventory, all accounting.

SB Graphics 02/01/01 - 05/16/10

Creative Director/Business Owner/Freelance Artist: Created various advertisements, designs for

business cards, logos, online imaging for personal blogs. Created various sets of tattoo FLASH and

individual designs for clients. Worked as a freelance tattoo artist at various shops throughout the Detroit

& Mount Clemens areas. Responsible for sterilization and clean room techniques.

Cadillac Luxury Car Division, Flint MI 11/12/98 – 06/01/00

Specifications Analyst: Worked with three engineering groups and reported to Specifications Group

manager. Analyzed and interpreted highly complex engineering information, (Engineering Work Orders,

Vehicle Description Summary information and Product Plans) and convert into model/option or

assembly usage statements to create and maintain engineering parts lists in an Engineering Product

Release system. Worked with engineers, designers and program team members to achieve quality work

orders and parts list. Gathered and interpreted complex data, recommends, and implements solutions

to unusual and difficult problems. Met target deadlines for deliverables, audits, and other performance

objectives. Attended and actively participated in cross-functional and global program meetings.

Cadillac Luxury Car Division, Flint MI 05/03/95 – 09/23/98

Technical Analyst: Worked with process engineers, designers and team members to achieve quality work

orders and parts lists. Worked with four engineering groups and reported to Engineering Group Manager.

Met target deadlines for deliverables, audits, and other performance objectives. Created and maintained

individual parts list for engineers, assisted with fleet cars, fleet car assistant for one year.

Cadillac Luxury Car Division, Flint MI Administrative Assistant 08/06/92 – 05/01/98 Supported four

distinct engineering groups and one engineering group manager. Composed, prepared and proofread

letters and engineering documentation. Created and maintained groups calendars, arranged meetings,

took meeting minutes. Responsible for travel arrangements.

EDUCATION

UNIVERSITY OF MICHIGAN – FLINT Course of Study: Secondary Education/Minor: Fine Arts

CHARLES STEWART MOTT COMMUNITY COLLEGE Course of Study: Psychology Pathway/Minor Fine

Arts

SKILLS/CERTIFICATES:

• Art Production and Graphic Design Skills, Print and Digital

• 40 Hour RBT Training Certification

• A Comprehensive View of Dementia (HEC)

• Abuse and Neglect Reporting 11/11/2023

• Alzheimer’s Disease: The Facts (HEC)

• Anti-Harassment: Employees 11/04/2023

• Anti-Harassment: Leaders 11/09/23 • Bloodborne Pathogens 2010 – 2023

• CPI De-Escalation 11/13/23 • CPR Pediatric, Child and Adult 2023

• Cultural Competency/Diversity 11/05/23

• Emergency Preparedness 11/15/23 06/1986 – 01/1987 05/2023 – 05/2024

• Emergency Preparedness and Environmental Safety (Higher Education Credit)

• Grievances, Appeals and State Fair Hearings 11/06/23

• HIPAA Basics 11/07/23

• Human Sex Trafficking 11/08/23

• Limited English Proficiency 11/08/23

• MC and MA General Compliance 11/08/23

• MC Fraud and Abuse 11/08/23

• Mental Health: Caring for the Older Adult in LTC (HEC)

• Person Centered Planning: Families

• Person Centered Planning: Professionals

• Proficient in Microsoft Office, Canva, Paint

• Recipients Rights 11/08/23

• Self Determination Foundation 11/08/23

• Self Determination LT Advanced 11/12/23

• Self Determination LT Basics 11/09/23

• Universal Precautions/BBP/IC 11/08/23

References Available Upon Request

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