Data Entry Clerk Applicant with IT Support Background

HILLARY MUTERO

BULAWAYO ZIMBABWE

+263********* +263********* **********@*****.***

PROFESSIONAL SUMMARY

Information Technology NC graduate with hands-on experience in IT support, hardware and software troubleshooting, network monitoring, and database management. Proficient in Windows OS, SQL, networking, and emerging AI technologies. Skilled at delivering responsive end-user support, maintaining reliable IT infrastructure, and creating clear technical documentation to enhance knowledge sharing. Recognized for strong problem-solving abilities, attention to detail, and a proactive approach to optimizing system performance, minimizing downtime, and ensuring user satisfaction.

TECHNICAL SKILLS

•Operating Systems: Windows 10/11, Windows Server

•Networking: LAN/WAN troubleshooting, TCP/IP, DNS/DHCP awareness

•Hardware: PC assembly, maintenance, printer setup, peripheral configuration

•Databases: SQL, data entry, and Report Generation

•Tools: Active Directory, Help Desk systems

WORK EXPERIENCE

ICT INTERNSHIP: Zimbabwe Power Company Jan 2019 – Dec 2019

•Provided first-line technical support for hardware and software issues affecting desktops, laptops, printers, and networking devices under the ICT Officer supervision

•Assisted in the installation, configuration, and maintenance of operating systems (Windows 10/11), Microsoft Office Suite, antivirus software, and other enterprise tools, ensuring workstation readiness.

•Performed preventive maintenance and diagnostics on IT infrastructure to optimize system uptime and reduce equipment failures

•Collaborated with senior IT technicians to troubleshoot and resolve system faults, following documented escalation procedures and SLA guidelines.

•Managed internal databases through data entry, verification, and updating of records, supporting data accuracy for reporting and departmental planning.

•Maintained IT asset inventory using Excel, supporting audit compliance and accurate hardware/software tracking.

•Delivered end-user support for login issues, email configurations, network connectivity, and common application errors, improving user satisfaction rates.

•Assisted in network monitoring and basic administration tasks, including LAN/WAN performance tracking and reporting of anomalies for further analysis.

EDUCATION

Bulawayo Polytechnic: National Certificate in Information Technology

2017

Founders High School: Advanced Level in Computer Science and Physics

2014

Gifford High School: Ordinary Level Certificate including English & science

2012

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