Senior IT Systems Administrator & Cloud Expert
Resume:
PROFESSIONAL SUMMARY
Dynamic and results-driven IT Professional with over 10 years of
experience in systems administration, infrastructure support, and enterprise IT environments. Proven ability to administer, monitor, and optimize IT systems across on-premises and cloud platforms, including Microsoft Azure and Microsoft 365.Highly skilled in proactive system monitoring, troubleshooting, root cause analysis, and preventative maintenance, ensuring high system availability, performance, and reliability. Experienced in managing Active Directory, backups, disaster recovery readiness, security controls, and infrastructure lifecycle management. Strong track record of improving system efficiency, minimizing downtime, and delivering third-level technical support, while maintaining comprehensive documentation and aligning IT operations with business objectives.
PERSONAL DETAILS
Date of Birth : 1980 June 12
Nationality : South African
Identity Numbers : 800-***-**** 087
Gender : Male
Marital Status : Single
Home Language : IsiZulu
Other Language : Xhosa and Tswana
State of Health : Good
Drivers Licence : Code10/ C1
Criminal Offence : None
High School
School Name : P.J Simelani High
Standard Passed : Grade 12
Subject : English, IsiZulu, Maths,
Accounting Business Economics, Economics.
CTU Training Solution
A+, N+ CompTIA, CCNA, MCSA, ITIL, Microsoft
365, Microsoft Azure, Fortinet Essential
Cybersecurity, Linux Essential & Dell Client
Foundations 2025
SKILLS
Systems Administration (Windows Server, Active
Directory, Group Policy) Microsoft 365 & Azure
Cloud Administration. Hybrid Infrastructure
Support (On-prem + Cloud) System Monitoring,
Performance Optimization & Health Checks. Backup
& Disaster Recovery (Veeam, NAS, Restore Testing)
IT Security & Access Control (MFA, VPN, Endpoint
Protection).
Network Infrastructure (Switches, Routers,
Firewalls, Cabling). Patch Management & System
Updates,
Virtualization (Hyper-V)SCCM, Intune, Remote
Management Tools Incident Management & Root
Cause Analysis IT Asset & Lifecycle Management
Technical Documentation & SOP Development
ServiceNow Ticketing System.
ACHIEVEMENTS
Successfully supported large-scale system upgrades and migrations. Improved system uptime through
proactive monitoring and maintenance strategies.
Recognized across multiple organizations for project delivery and IT support excellence.
Certificate of Service for
Computicket LTD, Deloitte, i-Did-IT, DSV Logistic, Project, CEB Maintenance, Bytes Managed, Kha ri
Gude Literacy.
REFERENCES
Name : Ruan Erasmus (Project Manager)
Company : Datacentrix
Contacts : 082*******/087*******
Email : *********@***********.**.**
Name : Tejinder
Company : Avaso Technology Solutions
Contacts : +91-964**-*****
Email : ********.*****@*********.***
Name : Bridget Ndlovu
Company name : IEC
Contacts : 012-***-****(*******@*********.***.**)
Name : Jaques Henning (IT Systems Engineer)
Company : Alpla Packaging LTD
Contacts : 010-****-***(jaqueshenning.alpla.com)
Name : Lee (IT Manager)
Company : Computicket LTD
Contact : 011-***-****(****@***********.***)
Trevor Sandile Magwa
Senior IT Support Technician Systems Administrator 2907 Mngadi Street
Dobsonville
1865
**********@*****.***
WORK EXPERIENCE
Avaso Global Technology
Solutions
Jun 2024- (Freelancer-Present)
www.avasotech.com
Data Centrix
Placement at Netcare Hospital
04 Aug 2025 to 30 Sept 2025
Auditor General South Africa
(Windows 11 Upgrade project)
1 Oct 2025 to 31 Oct 2025
IEC Election Project
May 2024- June 2024
(1/2 Months Fixed contract)
www.iec.co.za
Alpla Packaging SA
March - May 2023
(3 Months fixed contract ended)
www.alpla.co.za
Mcgaric Technologies
May – August 2022
(3 Months fixed contract ended)
www.mcgaric.com
Computicket LTD (PTY)
2019 Dec - 2023 Jan
(Retrenched due to COVID-19)
www.computicket.com
Freelancer – IT Support Specialist / Systems Administrator Administer and maintain enterprise IT systems across hybrid environments (on- prem and cloud).
Perform proactive system monitoring, health checks, and preventative maintenance to minimize downtime.
Manage Active Directory, Microsoft 365, and Azure environments, including user access and security policies.
Handle backup management, restoration testing, and disaster recovery readiness. Perform root cause analysis on recurring system issues and implement long-term fixes.
Support server lifecycle activities including configuration, patching, and optimization.
Monitor systems for security vulnerabilities and enforce access controls (MFA, VPN, Citrix).
Provide L1 and L2 technical support to end users and business units. Maintain technical documentation, SOPs, and system reports. Coordinate with vendors and external service providers to resolve incidents. ICT Engineer
Executed Windows 11 upgrades, system migrations, and user data transfers. Installed and configured enterprise applications including SAP and Microsoft 365. Ensured system stability and performance through post-deployment monitoring and troubleshooting.
Supported OneDrive synchronization and shared resource mapping. IT Support Technician
Delivered technical support across distributed environments, ensuring system uptime during critical operations.
Installed, configured, and maintained desktops, networks, and peripherals. Resolved incidents efficiently and ensured operational continuity. IT Support Engineer
Supported enterprise infrastructure, including servers, endpoints, and network devices.
Managed Intune, endpoint security, OS deployments, and patch updates. Conducted backup, storage, and system performance monitoring. Maintained infrastructure stability through proactive monitoring and maintenance. IT Support Technician
Delivered comprehensive support to all company departments through troubleshooting, repairing, upgrading, installing, and networking both software and hardware. Utilized all Windows operating systems across server, laptop, desktop, and network devices to provide assistance. Function as helpdesk support for partners across Africa, offering technical assistance to a diverse range of users—both internal and external—through remote and hands-on support. Ensure timely logging, address and resolution of support calls within agreed-upon service level agreements (SLAs). Perform maintenance on network devices, including cabling and upgrades, while developing supporting documentation such as user guides and data gathering for reports. Manage company assets and engaged in project work as required, understanding system administration tasks, involving Active Directory, VPNs, access points, and multifunction printers.
IT Support Helpdesk
Provided enterprise-wide IT support across Africa, ensuring SLA compliance. Administered Active Directory, VPNs, and access management systems. Managed incident resolution, system upgrades, and maintenance activities. Developed user documentation, reports, and operational procedures. Maintained IT assets and supported infrastructure improvements. LinkedIn URL: https://www.linkedin.com/in/sandile-magwa/
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