Client Services Manager Derivatives & Reconciliation Professional

AKASH MALHOTRA

********.********@*****.*** +91-865*-***-*** Linked In Mumbai, Maharashtra

SKILLS:

Application Skills:

JIRA Clear-Vision GMI Exchange GUI MS Office MS copilot Power Bi Technical/Domain Skills:

Trade Life Cycle Trade Settlement Reconciliation Listed Derivatives Capital Market Data Analysis & validation SDLC STLC Software Testing

General Skills:

Team management Leadership Root Cause Analysis Time management EDUCATION:

Bachelor of Management Studies (B.M.S.) Year - 2014 K. J. Somaiya College of Science and Commerce, Ghatkopar 70.47% (Aggregate of all three year) HSC Year - 2011

RADAV College, Bhandup 79.33 %

SSC Year - 2009

HK Gidwani Cos. English High School, Mulund 77.38 % CERTIFICATION:

Certified Management Accountant (IMA, USA) Feb 2020 Certificate Number: 82786 EXPERIENCE:

Morgan Stanley Services Pvt Ltd, Mumbai Client Service Manager - Associate From Jan 2024 to Present

Manage end-to-end institutional client servicing for 15+ clients trading global listed derivatives (Futures & Options) and cleared OTC derivatives, acting as the primary point of contact for queries related to trades, positions, margin requirements, cash balances, and client reporting.

Deliver high-quality client relationship management by coordinating with clearing, settlements, risk, and technology teams to resolve complex operational queries and ensure seamless support across the derivatives lifecycle.

Perform daily margin monitoring and collateral oversight, proactively identifying potential margin shortfalls and supporting timely margin call notifications to mitigate clearing and counterparty risk exposure.

Monitor client risk exposure across derivatives positions, notifying clients of high-risk or concentrated positions and supporting proactive risk management decisions.

Investigate and resolve 5+ operational breaks daily across trades, positions, and cash balances through detailed trade, position, and cash reconciliation, ensuring data accuracy across internal systems and client reporting platforms.

Manage commission reconciliation for a key institutional client, identifying discrepancies and ensuring accurate financial reporting through robust exception management and reconciliation controls.

Design and implement a VBA-based automation solution to streamline the commission reconciliation workflow, reducing manual processing time by 90% and improving operational efficiency using Advanced Excel and Microsoft Copilot.

Identify opportunities to improve Straight-Through Processing (STP) rates by analyzing recurring operational issues and collaborating with internal teams to enhance workflow efficiency and reduce manual intervention.

Support institutional clients trading across global exchange-traded derivatives (ETD) markets, ensuring accurate reporting of trading activity, margin utilization, and balances across multiple exchanges and clearing venues.

Produce and validate daily client reports covering trading activity, positions, margin requirements, and balances to maintain transparency and strong operational risk control.

Strengthen stakeholder management and cross-functional collaboration by partnering with operations, risk, and technology teams to resolve client issues and enhance service delivery.

Automated commission reconciliation process using VBA, reducing processing time by 90% and improving operational efficiency for a key institutional client. Hexaware Technologies, Navi-Mumbai Team Coach From June 2022 to Jan 2024

Working in Agile environment for conducting BUAT testing with good understanding of SDLC and STLC.

Reviewing BRD and engaging with Client to understand the requirement and coordinating it within the team.

Analyzing and accessing client request to prepare Test execution plan to meet the Business requirement.

Creating Test cases & Test scenarios for conducting Test execution on applications used for Middle office operations.

Plan, perform and monitor manual software testing.

Creating JIRA tickets for defects and inquiry related to software functional errors.

Using JIRA and XRAY for execution of test and evaluating the test results.

Interacting with Business and IT team to resolve the blockers in Failed and blocked test cases. SS&C GlobeOp, Navi-Mumbai Associate Manager From Sep 2021 to Mar 2022

Conducted various types of reconciliation, including Trade, Position, Cash, and OTE reconciliation.

Performed manual reconciliation for OTE commission rec.

Assisted effectively in investigations to resolve outstanding breaks and escalated when necessary.

Maintained regular coordination with clients and prime brokers to resolve the aging breaks.

Verified and loaded Prime Broker side data onto the ETL platform.

Successfully met SLAs and deadlines, ensuring timely delivery of deliverables.

Addressed team queries and effectively communicated them to senior managers and clients for resolution. eClerx Services Ltd, Navi-Mumbai Associate Process Manager From Dec 2015 to Sep 2021

Led the Clearing and Reconciliation team for Listed Derivatives / Exchange Traded Derivatives (ETD), APAC region.

Handled clearing of exchange traded derivatives, processed trades, and worked on exceptions in the Clear Vision application.

Managed Non-STP trades, booked trades manually, and made amendments in the GMI application.

Coordinated with clients for trade allocations and liaised with different brokers for give-in trades & give-up trades.

Alleged EFPs (Exchange of futures for physical) on the Australian Securities Exchange (ASX) and got them affirmed by the counter-party broker.

Reconciled trades at the Omnibus account level as well as the end account level.

Performed FOBO reconciliation and reported trade breaks & position breaks to clients/stakeholders.

Monitored First Notice Date (FND) & Last Trading Date (LTD) positions and sent email reminders to traders.

Processed expiry/assignment of futures and options in GMI application.

Delivered COB dated account statements to platinum clients.

Led discussions with the internal team, routed relevant queries to clients for resolution, and acted as the level 1 point of contact for escalations.

Prepared workloads/work allocation for team members and ensured timely execution of all BAU deliverables as per the agreed timelines and SLAs.

Monitored and reported the performance targets of team members.

Prepared monthly & bi-weekly business reports/decks and presented them to clients. VNS Finance & Capital Services Ltd, Mumbai Relationship Manager From Jun 2014 to Dec 2015

At VNS Finance, my duties included securing new clients.

Responsible for sales of Demat and Trading accounts.

Addressed client inquiries regarding financial market products.

Provided support to clients in installing and using trading software and applications.

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