Customer Service & Call Center Professional
Resume:
Christina Freeman
Carthage, TX *****
***********************@***********.***
Authorized to work in the US for any employer
Work Experience
Call Center Agent tier 1
Shift Smart/SBA
April 2020 to August 2024
I took inbound calls and answered clients questions pertaining to the loan application for the small business loans.
Frozen Dairy Associate
Walmart
April 2019 to January 2020
Duties included, but not limited to, stocking and zoning frozen foods and dairy, receiving in frozen and dairy trucks, customer service as needed and managing fresh dates on products in my departments. I was a full-time employee.
Kitchen Staff
Sodexo
August 2018 to April 2019
Duties included, but not limited to, dishwasher/cafe attendant for East Texas Baptist University, breakfast and lunch.
C S R/CSR Trainer/Shift Management Trainer
Pizza Hut
January 2018 to July 2018
Duties included, but not limited to, Customer Service Representative and Trainer, cashier, run the cut table, help with prep, completed all online Shift Manager Training Modules as well as various in-store training requirements.
Medical Operator
Medical Connection's-Dallas, TX
January 2017 to May 2017
An after-hours answering/paging service for hospitals and physicians. Duties included answers patient calls, providing excellent service, understanding the patient's problem or situation and making the appropriate call to the necessary medical staff member. Cleaner Technician
Wicky Clean
June 2016 to May 2017
A commercial/residential cleaning service. Duties included determining the appropriate supplies needed prior to leaving office, arrival at location, secure the location and clean as determined by the contract. Telemarketer
DFW Planners
April 2013 to July 2014
A telemarketing firm. Duties included making outbound calls to schedule appointments for the insurance agents. The insurance agency we worked with specialized in life insurance policies and updates to such. Shift Manager
Braum's
January 2012 to February 2013
Duties included, but not limited to, cashier, setting employee schedules, and assigning employee's shift duties and help assist other employees as needed during peak business times. Education
General Studies Degree in English
County Community College District at Richland College in Dallas - Dallas, TX Skills
• Previous experience with QuickBooks, PowerPoint, Microsoft Office (Excel & Word), multi-line phone systems, time management, personnel management, public relations, and customer service.
• Telemarketing
• Cold Calling
• Commercial Cleaning
• Account Management
• Marketing
• Shift Management
• English
• Writing Skills
• Microsoft Outlook
• Budgeting
• Business Development
• CRM Software
• Project Management
• Payroll
• Sales Management
• Customer service
• Microsoft Office
• Organizational skills
• Communication skills
• Phone etiquette
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