Customer service

Laurie Gile

Evans, CO ***** 970-***-**** ********@*****.***

Professional Summary

With my many years with Kohls and many different positions, I have gained many different skills to be able to perform a variety of tasks accurately and efficiently. I have a very strong customer service background, supervisory skills, as well being able to perform many administrative duties. I am extremely detail oriented, am a fast learner, and I am willing and enjoy learning new things.

Work Experience

Customer Service Area Supervisor

Kohls Greeley, CO

May 2009 to Present

As customer service area supervisor I have many duties and responsibilities and work in tandem with the store executives for all operations of the building. I assist in the interviewing and hiring of new associates as well as orientation and training. I am responsible for opening and closing the building. Receiving deliveries from outside vendors. Overseeing daily deposits of funds as well as corporate reconciliation. Customer service desk duties, returns, payments, as well as any other customer

issues. Supervising point of sale, ringing up customer purchases, even exchanges, and payments. Supervision of all store staff.

Store Administrative Assistant

Kohls Greeley, CO

2007 to 2009

As store administrative assistant, I had many different duties. Time cards and weekly payroll. Excel spread sheets tracking sales and payroll. Ordering all store supplies. Corporate liaison for a multitude of information. Processing in store price changes and merchandise callbacks.

Education

High School Diploma

Elmwood Park High School Elmwood Park, IL

1980

Upper secondary education

Skills

Supervising experience ARTICULATE Attention to detail Payroll Organizational skills Microsoft Outlook Greeting customers Customer communication Client interaction via phone calls Communication skills RETAIL SALES Customer service Team management Bank Reconciliation Phone Etiquette RECEPTIONIST Microsoft Excel BENEFITS Languages

English

Additional Information

SKILLS

Professional phone etiquette Pleasant demeanor

Excellent communication skills Appointment setting Articulate and well-spoken Excellent planner and coordinator Customer service-oriented Compensation and benefits Accurate and detailed

Contact this candidate