Experienced Customer Service and Operations Supervisor

Crystal Ingram

**** ********* **

Jacksonville, Fl 32244

904-***-****/ **********@*****.***

OBJECTIVE

To obtain A position in an field, in which I can utilize my skills and build character to enhance client relations.

EXPERIENCE

Allied Universal Services 09/2021 - 01/2026

Supervisor/ Sergeant

Oversee operations. Train all new employees on operations and assure they gain the necessary skills and knowledge to perform the job functions. Which includes checking in/out trucks while assuring loads are standing, proper paperwork is provided,loads are secure and properly sealed. Also assisting with door assignments.

Delta Dental Corporation 12/2017 - 08/2021

Sales & Service Rep 2

Answer calls from customers with questions about their dental plan, including benefits eligibility, provider changes, payments etc. Send/receive correspondence to providers and members as necessary. Assist customers with Claims and grievances. Also assist customers with portal navigation for self services. Assist providers with benefit eligibility information and the perks of being a member .

DDU Express. 04/2013 - 11/2016

Warehouse Associate

Receive packages from distribution center to be delivered by scanning them in with an hand held scanner. Separate packages by zip codes and stack them on pallets and wrap them to be picked up by local drivers for delivery to the customer. References

Available upon request

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