Learning & Development Executive with 15+ Years Experience

Rickey L. Colbert Jr. / RJAY Colbert

Dallas, TX 945-***-**** ********@*****.***

Executive Summary

Highly motivated and results-driven Learning and Development Executive with over 15 years of experience in training, facilitation, and instructional design, specializing in high-volume operational and contact center environments. Proven expertise in leading comprehensive onboarding programs, facilitating blended adult-learning formats (in-person, virtual, self-paced), and partnering with Quality teams to address knowledge gaps. Adept at designing dynamic curriculum, maintaining up-to-date digital learning assets, and assessing training effectiveness using performance data to drive continuous improvement. Possesses a strong portfolio of industry-leading instructional design certifications (including CPTD and APTD) and robust proficiency in LMS platforms and content development tools. Core Competencies

● Training & Facilitation: Onboarding & New-Hire Ramp Strategies, Adult-Learning Facilitation, Virtual & In-Person Training, Blended Learning Programs.

● Instructional Design: Curriculum & E-learning Content Development, Lesson Plans & Slide Decks, Digital Assets & Resource Management.

● Performance & Quality: Training Effectiveness Assessment, Data-Driven Performance Analysis, Change Management, Quality Assurance Integration.

● Technical Acumen: LMS Platforms, Content Development Tools, MS Office Suite, Adobe Creative Suite, Salesforce, Tableau.

Professional Experience

Cox Communications Inc. San Diego, CA

National Operations Learning Development Director (Contractor) 2022-2026

● Orchestrated the creation, design, and facilitation of scalable onboarding and new hire training programs across diverse business units, equipping large groups of agents with the foundational knowledge and skills needed for success.

● Facilitated a variety of training formats, including virtual classrooms and self-paced learning modules, catering to different learning styles and ensuring consistent knowledge transfer.

● Measured training effectiveness through assessments, post-training evaluations, and performance trends, utilizing performance data to refine learning programs and improve overall business impact.

● Architected the foundational development of the Learning & Development department, encompassing comprehensive instructional design, LMS platform integration, and digital asset management.

● Designed and delivered executive-level manager training and change management strategies to seamlessly support operational transitions and new-hire ramp procedures. Cox Communications Inc. San Diego, CA

National Operations Learning Development Director / Team Development Leader 2009 - 2022

● Partnered closely with department leadership and Quality assurance teams to identify knowledge gaps, recurring errors, and emerging training needs, developing targeted interventions to improve accuracy and customer experience.

● Managed the full lifecycle of course and curriculum creation, including task analysis, process mapping, and the development of lesson plans, slide decks, and e-learning content.

● Developed course assessments, training evaluations, quizzes, and meaningful, interactive activities that improve adult learning outcomes and measure training effectiveness.

● Maintained, updated, and enhanced training materials, knowledge articles, job aids, and SOPs to ensure all Specialists had access to accurate, up-to-date resources aligned with evolving business requirements.

● Led, supported, and facilitated ad-hoc and refresher training sessions to reinforce high performance standards, product updates, and policy changes across technical and customer support operations.

Education

● New York University Tisch School of the Arts - Master’s in Creative Writing with a minor in Communications

● University of Southern California - B.A. English - Creative Writing / Mass Communication

● Booker T. Washington High School for the Performing and Visual Arts - Graduate Certifications & Professional Development

● Learning & Development: Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), Certified Learning and Development Professional (CLPD), Certified Professional in Training Management

(CPTM).

● Project Management & Agile: Project Management Professional (PMP), Scrum Master Certified (SMC), Agile.

● Business Analysis: Certified Business Analysis Professional (CBAP).

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