Business Analyst - Healthcare & Banking Lean Expert

Sabbir Ahmed Sanny

Business Analyst

Location: Los Angeles, CA Ph: 213-***-**** E- Mail: ****************@*****.*** PROFESSIONAL SUMMARY:

Results-driven Business Analyst with over 2 + years of experience delivering technology-driven business solutions across the healthcare and banking industries. Proven expertise in requirements elicitation, process automation, and regulatory compliance with a strong focus on Agile methodologies. Adept at translating complex business needs into detailed functional specifications, user stories, and test cases. Skilled in facilitating JAD sessions, stakeholder workshops, and cross-functional team collaboration to support EHR integration, HIPAA-compliant workflows, and digital transformation initiatives. Experienced in using tools such as JIRA, Confluence, Excel, SQL, Power Bl to manage project delivery, optimize performance, and reduce operational inefficiencies. Recognized for improving sprint velocity, enhancing data visibility through dashboards, and leading backlog prioritization and UAT support. Committed to aligning business goals with scalable technology solutions that drive organizational success. TECHNICAL SKILLS:

Requirements Management: BRD, FRD, SRS, User Stories, Use Cases, Requirements Elicitation, Requirements Workshops, Requirements Traceability (RTM), Moscow Prioritization, Functional Decomposition.

Business Analysis: Gap Analysis, Impact Analysis, SWOT, RACI Matrix, Business Process Modeling (BPMN), Value Stream Mapping, Business Case Development, Stakeholder Analysis, Cost-Benefit Analysis.

Diagrams Use Case Diagrams, Sequence Diagrams, Class Diagrams, Component Diagrams, ER Diagrams, BPMN 2.0.

Testing and Quality Assurance: UAT, Regression Testing, Smoke Testing, Test Planning, Test Cases & Scenarios, Defect Lifecycle

Agile & Project Methodologies: Agile (Scrum, SAFe, Kanban), Sprint Planning, Daily Stand-Ups, Backlog Grooming, Retrospectives, PI Planning, User Story Mapping, Confluence, Jira. Healthcare Domain: HIPAA, CMS, Medicare, Medicaid

Banking Domain Online Banking & Mobile Banking

Collaboration & Documentation: JIRA, Confluence, MS Teams, Zoom, Notion, Google Workspace, JAD Sessions, SharePoint, Meeting Facilitation, Cross-Functional Collaboration, Virtual Whiteboarding Tools.

Prototyping & Wireframing Tools: Balsamiq, Figma, Adobe XD Project & Change Management: Project Coordination, Change Impact Assessment, Risk Mitigation, Stakeholder Engagement, Scope Management, Communication Planning, RACI, RAID Logs, Training & Enablement, MS Project, Smartsheet, Trello, Asana.

Soft Skills: Stakeholder Management, Verbal & Written Communication, Critical Thinking, Problem-Solving, Conflict Resolution, Analytical Thinking, Time Management, Adaptability, Attention to Detail, Facilitation, Team Collaboration, Leadership, Decision-Making.

PROFESSIONAL EXPERIENCE:

Higher Study Abroad Inc. (Raleigh, NC)

July2025– Present

Business Analyst

Automation of Prior Authorization Submission:

Spearheaded the elicitation and documentation of end-to-end business requirements for automating Prior Authorization workflows within an EHR-integrated PEGA case management solution.

Developed comprehensive BRDs, FRDs, and user stories adhering to CMS regulatory standards; maintained full traceability via Requirements Traceability Matrix (RTM).

Facilitated Joint Application Development (JAD) sessions and stakeholder workshops to capture system-level and operational requirements for HIPAA 5010-compliant authorization processes.

Led a team of Business Analysts by assigning deliverables in JIRA, tracking sprint progress, and ensuring alignment with clinical, IT, and compliance stakeholders on the payer side.

Conducted detailed requirements walkthroughs with QA and UAT teams to validate acceptance criteria, reducing defect leakage and ensuring test alignment with business expectations.

Actively contributed to Agile Scrum ceremonies including sprint planning, stand-ups, reviews, and retrospectives; supported Product Owners with backlog grooming and prioritization.

Ensured HIPAA compliance across all authorization workflows and claims processing modules, minimizing audit risks and improving CMS alignment by 20%.

Provided real-time support during UAT by clarifying business logic, validating system responses, and resolving issues via JIRA in coordination with technical teams.

Played a key role in developing and delivering end-user training for clinical staff on Prior Authorization processes within EPIC and Facets platforms.

Standardized Prior Authorization intake methods (portal, paper, fax, phone) through digital transformation initiatives to streamline case adjudication timelines. Algorizin Inc (New York)

Role: Business Analyst January 2024 – June 2025

Project Summary: Mobile Banking

This is a PEGA based project where Mobile Banking Application have successfully coordinated the implementation of key initiatives such as Mobile Check Deposit, Zelle Responsibilities:

Collaborated with key stakeholders across departments to ensure the successful delivery and post-release management of our digital banking services.

Conducted market research, project planning, and coordinating the seamless execution of projects between business and IT teams.

Engaged with project stakeholders to gather, document, and validate business and technical requirements, ensuring alignment with organizational objectives.

Created user stories, epics, defects and tasks in JIRA on daily basis

Created step-by-step work instructions for complex tasks and procedures, enhancing operational efficiency.

Worked towards creating structured documents as training material for existing practices and expected future practices on confluence for multiple teams.

Organized conducted and consistently improved the 4 major scrum ceremonies daily stand-up, sprint planning, sprint review and sprint retrospectives.

Work with the product manager and stakeholders to identify and document business problems and solution to ensure team alignment.

Facilitated Time-boxed Scrum Ceremonies, tracked scope creep using sprint burn-up/burn-down charts, designed internal reports to track team progress with respect to every sprint.

Facilitated Sprint Review Meetings by involving external stake holders and business sponsors to present a demonstration of potential shippable product increment (PSPI) after each sprint.

Extensive requirement gathering and elicitation techniques to document functional, non-functional requirements.

Collaborated and supported business analysis by providing support to product owner and the team. EDUCATION:

Master of Business Administration in Business Analytics, International American University, Los Angeles,CA.

(05/2022 – 05/2024)

Bachelor of Business Administration, Jahangirnagar University, Dhaka, Bangladesh.(2012 – 2016) Certifications:

Certified Business Analysis Professional (CBAP®) - ongoing

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