Detail-Oriented Administrative & Bookkeeping Specialist

Hannah Williams

PROFESSIONAL SUMMARY

Detail-oriented administrative and bookkeeping professional with 8+ years of experience supporting office operations, financial recordkeeping, data management, and customer communication. Proven ability to work independently in remote environments, quickly master complex systems, and maintain accuracy across high-volume tasks. Certified QuickBooks ProAdvisor with strong expertise in data entry, documentation, and modern collaboration tools.

CORE SKILLS & TECHNOLOGIES

Administrative & Data support

Data Entry & Records Management

Document Preparation & File Organization

Calendar, Email, & Workflow Coordination

Business Communication

Software & Tools

Microsoft 365 (Excel, Word, Outlook)

Microsoft Power BI (Foundational)

Zendesk (Certified Professional)

Google Workspace (Docs, Sheets, Gmail)

Bookkeeping & Financial Support

QuickBooks Online (Certified ProAdvisor-Level 1)

Loan Documentation & Financial Record Accuracy and Confidentiality

Tax Preparation Assistance (VITA Program)

Remote Collaboration

Microsoft Teams Slack Zoom

PROFESSIONAL EXPERIENCE

AI Training Specialist (Project-Based, Remote) Meridal Marketplace April 2026 – Present

Perform detailed data review and annotation to help refine AI models, including Google Gemini.

Follow strict quality and accuracy guidlelines while working independently in a remote enviornment.

Consistently meet project deadlines while handling sensitive and structured data.

VITA Tax Volunteer Erie County United Way March 2026 – April 2026

Completed VITA/TCE certification exams and assisted community members with accurate tax preparation.

Collected, reviewed, and entered financial data in compliance with program standards.

Ensured confidentiality and accuracy in all client records.

Loan Officer Eagle Loan Company May 2023 – May 2025

Processed and maintained detailed financial and customer records in both electronic and paper systems.

Handled high-volume inbound calls, explaining loan terms clearly and professionally.

Promotedc from Front Desk Clerk to Loan Officer based on my performance, reliability, and accuracy.

General Manager Pat’s Party Mart October 2016 – April 2023

Oversaw daily administrative operations including scheduling, inventory tracking, vendor communication, and reporting.

Maintained accurate recoreds for sales, staffing, and inventory control.

Trained staff on procedures, documentation, and customer service standards.

EDUCATION & CERTIFICATIONS

Associate of Business Administration & Management (In Progress)

University of Arkansas Grantham

GPA: 3.5 Expected Completion: 11/2026

Certifications

QuickBooks Online Certification Level 1 Intuit Certified ProAdvisor (2026)

Zendesk Customer Service Professional Certificate LinkedIn Learning (2026)

Career Essentials in Administrative Assistance Microsoft & LinkedIn (2026)

Relevant Coursework

Additional Coursework: Power BI Dashboards, Excel M365, Statistics Foundations, and Communication Foundations.

PROFESSIONAL AFFILIATIONS

Member, American Society of Administration Professionals (2026–Present)

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