Customer Service Specialist with Call Center Experience
Resume:
SHANDRA ST ETIENNE
504-***-**** ****************@*****.***
**** ******* *****, **********, ******* 35214
To obtain gainful employment with a company that has room for growth and advancement.
Experience
Telephone Operator
Grandview Medical Center Birmingham, Alabama February 2026 - Current
Customer service, answered multi line telephones and routing calls to the appropriate department, after hours paging service, managed emergency code communication and paging system alerts, maintained accurate records of calls/pages and assisted with information verification and other daily office required task given.
Customer Service Specialist
Children's of Alabama Birmingham, Alabama October 2020 — May 2025
Customer service, answered multi line telephones, after hours paging service, MyChart customer service and assisted parents with signing up to access patient medical records, assisted physicians with editing on call schedules, assisted with handling parent or patient complaints, assisted with announcing hospital codes over the intercom system and other various office tasks.
Guest Service Agent
Embassy Suites Hotel Birmingham, Alabama May 2018 — October 2020
Customer service, answered multi-line telephones, handled guest requests and complaints, assisted with guest check-ins and check outs, group reservations and sells and other task that were given my management
Education
Walter L. Cohen High School, 09/1991 — 05/1995
High School Diploma
References
Sheree Richey 205-***-****
Mary Andrews
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