Senior Technical Writer & Business Analyst, 8+ years

PRIYADARSHINI SANTHOSH

Senior Technical Writer Business Analyst API Documentation Docs-as-Code Product Documentation Specialist SaaS & Cloud

8+ Years Experience

*****************@*****.*** · +1-609-***-**** · Atlassian Confluence Certified · Google Digital Marketing Certified PROFESSIONAL SUMMARY

Senior Technical Writer & Business Analyst with 8+ years of experience delivering high-quality documentation and translating business requirements into clear, actionable technical content for SaaS, airline, LMS, and data governance platforms.

Skilled at translating complex engineering concepts into clear, audience-appropriate documentation within Agile/Scrum teams. Proven track record managing documentation end-to-end — from stakeholder collaboration and information architecture to single-source publishing and content governance. Adept with docs-as-code workflows

(GitHub, Azure DevOps), Confluence, SharePoint, and SEO-optimized web content. Published 1,000+ articles; led a 15- person editorial team.

CORE SKILLS & TOOLS

Documentation User Guides · Admin Guides · Release Notes · API Documentation · Installation Guides · DevOps Docs · RFP Documents · Job Aids · Sales Pitch Decks · Requirements · Knowledge Base

Tools & Platforms Confluence · SharePoint · GitHub (docs-as-code) · Azure DevOps · Jira · Adobe InDesign · Canva · MadCap Flare · Adobe FrameMaker · Adobe Robohelp · MS Office Diagramming LucidChart · Visio · Draw.io

Programming HTML · JavaScript · Markdown

Methodologies Agile/Scrum · DITA (familiar) · Microsoft Style Guide · Google Dev Documentation Style Guide · SEO Best Practices

Writing Technical Writing · Content Strategy · Editing & Proofreading · SEO Copywriting · Academic Writing

Business Analysis Requirements Gathering & Analysis · BRD / FRD Documentation · User Stories & Acceptance Criteria · Stakeholder Management · Gap Analysis · Process Mapping & Workflow Design · Business Process Improvement · Functional Specifications WORK EXPERIENCE

Senior Technical Writer & Business Analyst Platform 3 Technologies, Chennai May 2022 – Present

• Owned end-to-end documentation for multiple product releases, including feature documentation, release notes, and knowledge base content for enterprise users

• Gathered and analyzed business and functional requirements from stakeholders, converting them into structured documentation and user stories

• Created BRDs, functional specifications, and process documentation to align business needs with product development

• Collaborated with product managers, engineering, and QA teams during Agile/Scrum cycles to refine requirements and ensure accurate implementation

• Conducted gap analysis and impact analysis to identify missing requirements and improve product workflows

• Designed process flows, user journeys, and system workflows using Lucid chart and Visio

• Established documentation standards for consistency across product lines, improving content usability and maintainability

• Managed documentation lifecycle using Confluence, SharePoint, GitHub, and Azure DevOps

• Supported RFP documentation, stakeholder presentations, and product collateral for business and sales teams Technical Writer ExpertusOne, Chennai Aug 2021 – May 2022

• Authored User Guides, Admin Guides, and Release Notes for a learning management platform, following the Microsoft Style Guide.

• Led content migration from legacy templates to a redesigned, user-friendly documentation structure, improving readability and reducing time-to-find for end users.

• Designed documentation information architecture — including wireframes, site maps, and user flows — using LucidChart and Visio.

• Built documentation templates for user manuals, admin guides, and release notes, establishing a repeatable documentation process adopted by the team.

• Created and edited marketing collateral including product presentations, collaborating cross-functionally with product managers and QA teams.

Content Writer Yakshna Solutions, Chennai Apr 2017 – Aug 2021

• Produced 1,000+ SEO-optimized articles on U.S. tax services, consistently meeting publishing schedules and audience engagement targets.

• Applied keyword planning, geographical targeting, and Google Analytics data to drive content strategy and improve organic search performance.

• Pitched and developed content aligned with target audience demographics; maintained blog aesthetics including image curation and formatting.

Editor Alpineslearning, Jaipur Jul 2020 – Nov 2020

• Led a 15-person writing team to deliver accurate, engaging content under tight deadlines, maintaining high editorial quality standards.

• Reviewed content for grammar, spelling, punctuation, syntax, and compliance with quality standards; provided constructive feedback to improve writer output.

• Assigned story concepts, led editorial meetings, and devised attention-grabbing headlines and summaries for all published articles.

Subject Matter Expert Alpineslearning / SME Chennai Nov 2018 – Aug 2021

• Researched and authored technical content on Computer Science Engineering topics for online learning platforms.

• Wrote 1,000+ word technical assignments daily on emerging technologies including AI, Cloud Computing, R Programming, Azure, Salesforce, Blockchain, and IoT.

• Developed and maintained documentation templates tailored to client requirements, ensuring consistency across deliverables.

EARLIER EXPERIENCE (2010–2017)

Copywriter · Blink Creative / First Soft Solutions (U.S.) / Yakshna (2015–2017) — Developed and edited web content and social media copy for multiple clients across technology, services, and digital marketing sectors. Applied SEO principles using WordPress, Google Analytics, and Grammarly. Blasting Writer · U.S. Online Magazine (2017) — Published news articles and technology features; formatted content with HTML, photos, and infographics.

Freelance Content Writer · Netsterz Infotech Pvt. Ltd. (2013–2016) — Produced medical articles for Australian clients; web content for multiple international websites. Quality Analyst & Documentation Writer · IBS Software Services, Trivandrum (2010–2012) — Developed quality reports, process documentation, and statistical analyses for leadership teams; collaborated on quality training materials.

KEY PROJECTS

iFlyRes Airline & Travel

Technology Domain

Senior Technical Writer cum Business Analyst — Platform 3 Technologies Deliverables Release Notes · User Guides · Admin Guides · Feature Documentation · Knowledge Base Articles · Process Documentation

Key Impact • Owned quality documentation for a reservation and airline management platform, ensuring release notes accurately captured every feature change, fix, and known issue ahead of each deployment cycle.

• Developed and maintained structured user guides and admin guides aligned with the Microsoft Style Guide, enabling airline operations teams to onboard with minimal support intervention.

• Collaborated with engineering and QA teams in Agile sprints to review product changes and translate technical specifications into clear, audience-appropriate documentation.

• Conducted content audits to identify gaps and retire outdated documentation, improving knowledge-base accuracy and reducing support escalations from airline clients.

ExpertusOne LMS

Platform Learning

Management System (LMS)

Domain

Technical Writer — ExpertusOne

Deliverables User Manuals · Admin Guides · Release Notes · Job Aids · Sales Pitch Documents · Help Articles · Onboarding Guides

Key Impact • Documented an enterprise LMS platform used by organizations to manage employee learning journeys, course enrollments, certifications, and compliance training.

• Created job aids and quick-reference guides that reduced the learning curve for new users navigating course enrollment and certification workflows.

• Developed sales pitch documentation and product collateral that supported the Sales and Marketing team in communicating platform capabilities to prospective enterprise clients.

• Led content migration from legacy documentation templates to a redesigned, user-friendly structure — improving readability and time-to-find for end users and admins alike.

• Built reusable documentation templates for user manuals, admin guides, and release notes, establishing a repeatable process adopted across the documentation team.

Archon Datastore Data

Archival, Governance &

Compliance Platform

Senior Technical Writer — Platform 3 Technologies

Deliverables Requirements Documentation · Installation Guides · API Documentation · RFP Documents · User Guides · DevOps Docs · Release Notes · Compliance Documentation Key Impact • Led requirements gathering sessions with stakeholders to define data governance, archival, and compliance workflows

• Created BRDs and functional specifications for data classification, retention policies, and compliance features

• Performed impact analysis for system changes and feature enhancements

• Collaborated with DevOps and engineering teams to align system architecture with business requirements

• Documented end-to-end data lifecycle workflows for enterprise compliance

EDUCATION & CERTIFICATIONS

B.E. Computer Science Engineering 2005 – 2009

P.S.N.A College of Engineering and Technology

Certified Confluence Fundamentals Badge · Atlassian University Google Fundamentals of Digital Marketing Certificate NOTABLE ACCOMPLISHMENTS

• Wrote and published E-Book on R Programming Language for Alpines Solutions.

• Placed 3rd in the Tallenge Online Writing Contest (2015).

• Published technology articles on U.S. Blasting News platform covering topics such as the Svalbard Global Seed Vault, Hyperloop transportation, and digital marketing trends.

• Created 10+ website content packages for startup companies spanning technology, services, and digital marketing verticals.

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