Aspiring Cybersecurity IT Support Specialist

JALEN BROOKS

Dallas, TX 214-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Motivated Cybersecurity student pursuing a B.S. in Cybersecurity with hands-on experience in troubleshooting, networking fundamentals, and technical problem-solving. Strong background in customer service and leadership, with the ability to communicate complex information clearly and work effectively in fast-paced environments. Seeking an entry-level IT support or help desk position to gain hands-on technical experience.

EDUCATION

University of North Texas — B.S. Cybersecurity (2024 – Present)

Cedar Valley College — A.A. Science (2021 – 2023)

Lancaster High School — Diploma (2017 – 2021) Presidential Award (2018)

TECHNICAL SKILLS

Windows OS troubleshooting

Basic macOS familiarity

Networking fundamentals (IP addressing, DNS, DHCP)

Hardware & printer troubleshooting

Password resets & account support

Microsoft Office & Google Workspace

Basic cybersecurity principles

Strong written & verbal communication

RELEVANT COURSEWORK

Introduction to Cybersecurity

Networking Fundamentals

EXPERIENCE

Barista — Starbucks (2024 – Present)

Deliver high-level customer service in fast-paced environment handling 100+ transactions daily

Troubleshoot POS system and resolve minor technical issues

Maintain accuracy, attention to detail, and teamwork during peak hours

Communicate clearly with customers and team members to solve problems efficiently

Federal Work Study — Student Employee (2022 – 2024)

Provided administrative and technical support in a campus office

Managed data entry and maintained digital records accurately

Assisted with scheduling and resolving inquiries professionally

Supported faculty with organizational and operational tasks

LEADERSHIP & ACTIVITIES

Student Government — University of North Texas (2021 – Present)

Collaborate with administration and represent student interests

Plan and coordinate campus initiatives

ROTC Battalion Commander — Lancaster High School (2017 – 2021)

Led 100+ cadets and managed training operations

Developed leadership, discipline, and accountability skills

Contact this candidate