Customer Service Professional with Strong Communication Skills
Resume:
Katina Newsome
Brooklyn, NY
n ************@*****.***
Professional Summary
Reliable and customer-focused professional with over 2–3 years of experience in both in-person and remote roles. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive attitude in fast-paced environments. Strong communication, multitasking, and problem-solving abilities. Known for being dependable, quick to learn, and consistent in delivering quality service.
Work Experience
Remote Customer Support Representative (2025 – Present) Assisted customers via chat and email with account issues and general questions. Resolved complaints professionally. Managed multiple conversations and documented interactions. Virtual Call Center Agent (2024 – 2025)
Handled inbound/outbound calls. Helped with billing, services, and account updates. Maintained calm communication and followed scripts.
Online Chat Support Assistant (2023 – 2024)
Responded to live chat inquiries. Helped track orders and troubleshoot issues. Maintained high satisfaction ratings.
Cashier / Customer Service Associate – Stop & Shop (Mar 2025 – Jul 2025) Processed transactions, assisted customers, handled payments, and maintained checkout area. Home Care Assistant – White Glove Community Care (Feb 2026 – Present) Supported clients with daily needs. Communicated with families and showed reliability and compassion.
Skills
Customer Service, Communication (Phone/Chat/Email), Problem-Solving, Time Management, Multitasking, Basic Computer Skills, Teamwork
Strengths
Dependable, quick learner, strong people skills
Areas for Improvement
Working on increasing speed while maintaining accuracy Education
High School Diploma
Closing
Motivated to grow within a company that values customer service and teamwork. Open to remote and in-person opportunities.
Contact this candidate